Website
http://dataportal.arc.gov.au/NCGP/API/grants/LP0347749
Funding Status
Closed
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Funded Activity Summary
The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained over time. The study will also test whether self-management training improves employees' perceptions of their organisation's service culture and increases their willingness to provide appropriate customer service. The practical implications of such training interventions for Human Resource Management practices in service organisations will also be evaluated.Funded Activity Details
Start Date: 08-2003
End Date: 08-2006
Funding Scheme: Linkage Projects
Funding Amount: $71,000.00
Funder: Australian Research Council
Research Topics
ANZSRC Field of Research (FoR)
Marketing And Market Research | Business and Management | Human Resources Management
ANZSRC Socio-Economic Objective (SEO)
Public services management | Productivity | Community services not elsewhere classified |
