ORCID Profile
0000-0001-8362-4430
Current Organisation
ISCTE – Instituto Universitário de Lisboa
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Publisher: Edward Elgar Publishing
Date: 17-10-2023
Publisher: SAGE Publications
Date: 13-07-2023
DOI: 10.1177/14673584231188847
Abstract: This study aims to examine how values (i.e., in idual and social values) influence customer engagement after managing a service failure in the thermal spa hotel context, and the mediating roles of perceived justice and brand experience. The data was collected from a survey of guests of luxury thermal spa hotels in Portugal, and the research model was assessed using partial least squares structural equation modeling. The results show that in idual values affect perceived justice and brand experience, which in turn contribute to a higher level of customer engagement. Brand experience is a better mediator of the relationship between in idual values and customer engagement than perceived justice. The novelty of this study is highlighted by the mediating effects of perceived justice and brand experience on the relationship between in idual values and customer engagement.
Publisher: Wiley
Date: 16-05-2019
DOI: 10.1002/JTR.2287
Publisher: Informa UK Limited
Date: 03-08-2022
Publisher: Informa UK Limited
Date: 02-03-2021
Publisher: Elsevier BV
Date: 09-2017
Publisher: Elsevier BV
Date: 07-2018
Publisher: Informa UK Limited
Date: 12-2022
Publisher: Elsevier BV
Date: 2020
Publisher: Emerald
Date: 16-10-2019
DOI: 10.1108/JPBM-11-2018-2120
Abstract: This paper aims to explore the relationships between website quality – through consumer-generated media stimuli-, emotions and consumer-brand engagement in online environments. Two independent studies are conducted to examine these relationships. Study 1, based on a s le of 366 respondents, uses a structural equation modelling approach to test the research hypotheses. Study 2, based on 1,454 online consumer reviews, uses text-mining technique to examine further the relationship between emotions and consumer-brand engagement. The findings show that all the consumer-generated media stimuli are positively related to the dimensions of emotions. However, only pleasure and arousal are positively related to the three variables of consumer-brand engagement. The findings also show cognitive processing as the strongest dimension of consumer-brand engagement providing positive sentiments towards brands. The findings provide marketers with an understanding of how valid, useful and relevant content (i.e. information/content) creates a greater emotional connection and drive consumer-brand engagement. Marketers should be aware that consumer-generated media stimuli influence consumers’ emotions and their reaction. This study is one of the firsts to adapt and apply the S-O-R framework in explaining online consumer-brand engagement. This study also adds to the brand engagement literature as the first study that combines PLS-SEM approach with text-mining analysis to provide a better understanding of these relationships.
Publisher: Elsevier BV
Date: 08-2015
Publisher: IGI Global
Date: 2020
DOI: 10.4018/978-1-7998-2874-7.CH015
Abstract: The chapter presents how Artificial Intelligence (AI) is combining with Virtual Reality and Augmented Reality. The evolution of AI is discussed, as well as its consequences. The chapter also provides an overview of the four types of intelligence in AI, and provides positive and negative impacts for society. The discussion on positive and negative effects of AI brings to light how it can help humans, but at the same time, how it can also transform society and firms. The rise of hybrid humans may be a turning point to develop a new global order, with new laws, justice, rights, and duties.
Publisher: Springer Science and Business Media LLC
Date: 05-04-2023
DOI: 10.1057/S41262-023-00321-0
Abstract: The study draws upon the theories of self-determination and motivation of expectancy to examine how intrinsic motives drive consumers to engage with artificial intelligence (AI) powered intelligent voice assistants (IVAs). The study also explores how consumer engagement leads to their wellbeing and attachment to these AI gadgets and their associated brands. Engagement in this study refers to consumers’ usage and involvement with IVAs. Subject wellbeing was modeled as a mediator between consumer engagement and brand attachment. The research was conducted in the USA with respondents who had owned and used at least one type of IVAs (e.g., Siri, Google Home, Alexa). A range of statistical procedures including structural equation modeling were undertaken to assess the proposed relationships. The results show that the consumer’s need for autonomy, sense of competence, and relatedness are significantly related to IVA engagement. Consumer wellbeing also had a significant mediation effect on the relationship between engagement and brand attachment. The study is the first to link consumer engagement, in idual wellbeing, and brand attachment. The study contributes to positive psychology and branding research by integrating mental health and branding effects. The findings have implications for marketing and psychology practitioners.
Publisher: Informa UK Limited
Date: 04-03-2020
Publisher: International Commission for Plant Pollinator Relations
Date: 27-07-2022
DOI: 10.26786/1920-7603(2022)695
Abstract: During the main COVID-19 global pandemic lockdown period of 2020 an impromptu set of pollination ecologists came together via social media and personal contacts to carry out standardised surveys of the flower visits and plants in gardens. The surveys involved 67 rural, suburban and urban gardens, of various sizes, ranging from 61.18° North in Norway to 37.96° South in Australia, resulting in a data set of 25,174 rows, with each row being a unique interaction record for that date/site lant species, and comprising almost 47,000 visits to flowers, as well as records of flowers that were not visited by pollinators, for over 1,000 species and varieties belonging to more than 460 genera and 96 plant families. The more than 650 species of flower visitors belong to 12 orders of invertebrates and four of vertebrates. In this first publication from the project, we present a brief description of the data and make it freely available for any researchers to use in the future, the only restriction being that they cite this paper in the first instance. The data generated from these global surveys will provide scientific evidence to help us understand the role that private gardens (in urban, rural and suburban areas) can play in conserving insect pollinators and identify management actions to enhance their potential.
Publisher: Informa UK Limited
Date: 13-08-2022
Location: Spain
Location: Portugal
Location: Portugal
Location: Portugal
Location: Portugal
No related grants have been discovered for Sandra Maria Correia Loureiro.