ORCID Profile
0000-0002-5901-797X
Current Organisations
The Hong Kong Polytechnic University
,
University of Tokyo
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Publisher: Emerald
Date: 09-01-2017
DOI: 10.1108/IJCHM-09-2015-0450
Abstract: The purpose of this paper is to synthesize and evaluate research on hospitality and tourism education in the past ten years (2005-2014) and to suggest directions for future inquiries. From 13 hospitality and tourism journals, 644 full-length articles were reviewed. A multi-stage process was used to code and analyze each article by two analysts independently to ensure objectivity and accuracy. Two more researchers were involved in discussion to resolve differences in coding. The analysis resulted in five distinctive meta-themes, grounded within 30 sub-themes. Observations are made in terms of teaching and learning, student development, curricula and programs, education environment and faculty development. Areas requiring further scholarly attention under each theme were identified. This review provides an important reflection of the scholarly activities over the past decade on hospitality and tourism education, summarizes the current knowledge on various relevant concepts and offers avenues for future education research. This review provides a one-stop information source for education and industry practitioners engaged in human capital, professional and executive development practices. Operating under the dynamic industry and changing higher education environment, it is timely to conduct a comprehensive evaluation of recent education research to assess whether these activities address the challenges faced.
Publisher: SAGE Publications
Date: 27-08-2018
Publisher: SAGE Publications
Date: 21-08-2021
Abstract: Given the limitations in existing resident attitude research, a new concept of resident sentiment is proposed to describe local residents’ overall perceptions of and emotional dispositions toward a dominant tourist market, in which attitude is a constituent part and behavioral response is implied. To operationalize this higher-order latent concept, this study developed measurements for its five components (cognitive and affective attitudes, identification, and two collective mentalities) identified from an earlier exploratory study. An online survey received 1,000 usable responses from Hong Kong residents to validate this construct in a nomological network. The results not only indicate the reliability and validity of the refined scales, but also provide support for resident sentiment as a better indicator of residents’ behavioral responses than attitude. Resident sentiment has the potential for significant use in extending resident attitude studies by academics, as well as being a performance measure for practitioners seeking destination sustainability.
Publisher: Elsevier BV
Date: 04-2021
Publisher: SAGE Publications
Date: 08-11-2019
Abstract: The progress in sentiment analytics and communication research provides a powerful scaffold by which to reexamine the long-debated research on residents’ attitudes toward tourism. To mitigate the limitations of the classical survey-based research method, this study takes a news media sentiment analytics perspective to unveil how the residents’ attitudes toward tourism evolve over time and how socioeconomic factors interact with such evolving attitudes in the context of Hong Kong. Drawn on a news data set containing 72,755 news articles published in Chinese language newspapers, this study computes the overall news sentiments for 156 calendar months since 2003, examines the face validity and nomological validity of the results, and discusses the long-run dynamics between residents’ attitudes and typical socioeconomic factors. This study adds a vital dimension to current residents’ attitudes research and practices from data-scarce to data-rich studies and from static snapshots to dynamic unfolding.
Publisher: SAGE Publications
Date: 02-2019
Abstract: The value of attribution theory in explaining and predicting resident perceptions of/reactions toward tourists is underestimated by tourism scholars. This article critically analyses the evolution and underdevelopment of attribution theory, as well as the literature on tourist stereotypes which serve as heuristics that may bias attribution. Under the guidance of dual process theories, a comprehensive conceptual framework is developed to delineate the interactions between a three-step resident attribution process of encounters with tourists and tourist stereotypes’ activation, application/suppression, and modification. Potentially fruitful directions are suggested for future research. This conceptual article not only pioneers in establishing conceptual links between a tourism phenomenon and a social psychological theoretical development, but it also broadens the research paradigm of resident–tourist relationship studies.
Publisher: SAGE Publications
Date: 04-10-2015
Abstract: Limited research has examined the decay of destination image (DI) using longitudinal repeated measures. This study used a tripartite attitude perspective to examine the structural stability of DI among sport tourists after returning home. Two online survey waves were conducted to monitor the DI change held by 234 nonlocal participants in an international marathon event over a 9-month interval. The results revealed that the DI decayed over time and this decay was dimensionally specific. Affective and conative components of DI were more susceptible to change while cognitive DI was more stable. However, the pattern of decay was moderated by the strength of a tourist’s psychological connection to the destination. Relevant theoretical and managerial implications are discussed to provide insights for both researchers and practitioners.
Publisher: SAGE Publications
Date: 09-09-2022
DOI: 10.1177/00472875221119975
Abstract: Emotional reactions and transmissions are crucial to host-tourist interaction yet lacking in research, particularly from the host viewpoint. To deepen understanding of host-tourist interaction, this study took a host perspective to examine emotional contagion from tourists to hosts. By adopting video-vignette based interaction scenarios and cutting-edge techniques (e.g., FaceReader), a real-time multi-modal investigation was undertaken to reveal mechanism underlying emotional contagion of Hong Kong residents from Mainland Chinese tourists. Results theoretically consolidated the dual-process mechanism underpinning automatic emotional contagion and empirically verified an Emotional Contagion Model (ECM) from tourists to hosts. The compelling effects of mimicry, interaction context and stereotypes explained the emotional convergence and ergence between hosts and tourists. The study extended the knowledge boundary of host-tourist interaction to micro-level interpersonal emotional connection. Moreover, the verified ECM theoretically advances emotional contagion mechanism in the social psychology literature. Practical guidelines for host-tourist relation management and sustainable destination development were provided.
Publisher: Elsevier BV
Date: 2014
Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management
Date: 2017
DOI: 10.20867/THM.23.1.3
Abstract: Sažetak Purpose – This paper aims to examine young Chinese wine consumers’ perceptions of the diffused wine information in China, and explore the factors that may influence their perceptions. Design – A positivism paradigm was employed to design the research. Methodology – Quantitative data were collected from a total of 507 young Chinese wine consumers via a self-administered structured questionnaire. Both descriptive and advanced statistics were employed to analyse the collected data. Approach – Respondents were selected using purposive s ling technique. Deductive approach was used to reason data. Research ethics were observed. Findings – Six dimensions (complexity, compatibility, relative advantage, observability, religion and ethics, and trialability diffused wine information) emerged via Principal Component Analysis. Young Chinese wine consumers’ perceptions of the diffused wine information were independent of their personal and professional backgrounds. However, consumers with different education levels and religions considered differently the expensiveness of wine to purchase. Their considerations of the expensiveness of wine to purchase were dependent on their awareness of alcoholic friends and family members, age, education levels and gender. Originality of the research – This study is possibly the first of its kind to employ the diffusion of innovation theory to examine young Chinese wine consumers’ perceptions.
Publisher: Elsevier BV
Date: 06-2018
Publisher: SAGE Publications
Date: 11-10-2022
DOI: 10.1177/00472875211051413
Abstract: Video vignettes are information-rich stimuli using audio and visual presentations to elicit viewer responses. Though rarely used in tourism research, messages delivered via video vignettes are arguably more engaging and realistic than written vignettes. This paper aims to develop clear guidelines for producing video vignettes and evaluating such efforts. A rigorous four-step procedure for producing authentic and valid video vignettes is created and implemented. The examined context involves an exploration of stereotypes shared by Hong Kong residents of Mainland Chinese tourists. A total of 10 video vignettes are developed and used as stimuli in 26 semi-structured interviews. Qualitative and quantitative appraisals are conducted to create and test the protocol and quality indicators. Recommendations are made based on the lessons learned from the validation process. The path toward the creation of video vignettes can provide directions for other tourism research inquiries, such as tourist interactions, embodied experiences, and mutual gaze.
Publisher: Informa UK Limited
Date: 08-2010
Publisher: SAGE Publications
Date: 18-11-2011
Abstract: The purpose of this research is to examine sport tourists’ involvement with a destination that hosts a sport event to enable understanding of how a tourist–destination relationship forms. To bolster this understanding, the psychological continuum model (PCM) is applied as a framework to assess sport tourists’ involvement with a destination across four progressive stages. A questionnaire was administered to sport tourists in an international marathon event in the United States (N = 1,029). To allocate these sport tourists into distinct stages that represent an increased psychological connection to the destination, a three-step staging tool using destination involvement (DI) was applied. The findings indicate the progressive development of DI among these sport tourists results in increasingly high place attachment and revisit intentions. The results provide support for DI as an indicator that allows destination marketers to understand sport tourists’ destination attitude as well as predict behavioral intention.
Publisher: IEEE
Date: 06-2017
Publisher: Informa UK Limited
Date: 25-01-2023
Publisher: Emerald
Date: 22-08-2023
DOI: 10.1108/IJCHM-01-2023-0049
Abstract: This paper aims to develop a comprehensive model on intra- and interpersonal emotion regulation (ER) in hospitality and tourism (H& T) service encounters. A critical review and reflection of ER research from multiple disciplines was conducted. Methodologies appropriate for investigating ER were also reviewed. A comprehensive framework was proposed to outline key influential factors, processes and consequences of intra- and interpersonal ER in service encounters in the H& T industry. Methodologies integrating advanced tools were suggested to measure complex and dynamic emotion generation and regulation processes in social interactions from a multimodal perspective. The researchers developed a comprehensive conceptual model on both intra- and interpersonal ER based on a critical review of the most recent psychological research on ER. Various theoretical and methodological considerations are discussed, offering H& T scholars a solid starting point to explore dynamic emotion generation and regulation processes in complex social settings. Moreover, the model provides future directions for the expansion of ER theories, which have been mostly developed and tested based on laboratory research. The proposed model addresses two critical issues identified in emotion research in the H& T field: the lack of a dynamic perspective and the neglect of the social nature of emotions. Moreover, the model provides a roadmap for future research.
Location: United Kingdom of Great Britain and Northern Ireland
Location: China
Start Date: 2017
End Date: 2019
Funder: Research Grants Council, University Grants Committee
View Funded ActivityStart Date: 2018
End Date: 2021
Funder: Research Grants Council (RGC) of Hong Kong
View Funded Activity