ORCID Profile
0000-0002-2870-0696
Current Organisation
RMIT University
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Publisher: SAGE Publications
Date: 05-05-2020
Abstract: Much has been written and said about the need to be agile for businesses to transform themselves and adapt in the dynamic digital economy. This case study traces the history of a Singaporean IT firm from its inception in 1993 to 2019. In particular, this case study illustrates how agility has enabled the company to grow from a start-up to be among the leading IT firms in Singapore albeit operating in the dynamic IT industry that has grown increasingly volatile with the emergence of disruptive digital technology and innovation. Apart from drawing insights on organizational agility and adaptation, this case study also provides illustration on the theme of entrepreneurship and leadership as manifested through the Founder and Chief Executive Officer.
Publisher: Emerald
Date: 26-09-2008
DOI: 10.1108/17410390810904256
Abstract: The purpose of this article is to aid in the understanding of the influence of social integration (SI) in enterprise information systems (EIS) use. An in‐depth case study was carried out, where 40 interviews were collected along with eight informal conversations, five observations, and secondary data from a company with ten years of experience in the management and application of EIS. Informants were EIS users from top management to middle management, different‐user departments, the IT department, as well as the IT vendor. A total of six social integration processes and three social integration mechanisms were identified that help to explain the influences of social integration in EIS use. This research could be further extended to explore other possible social integration processes, enablers or inhibitors which could provide a more comprehensive understanding of EIS usage. By understanding the concept of SI, practitioners should be able to provide appropriate effort, attention and action which could evolve in the process to optimize productivity and efficiency of EIS use. The theoretical contribution of this paper is the development of a coherent conceptual social integration (SI) framework to connect the interrelationships among the three social capital dimensions proposed by Nahapiet and Ghoshal.
Publisher: Wiley
Date: 09-08-2019
DOI: 10.1111/ISJ.12215
Publisher: IGI Global
Date: 2010
DOI: 10.4018/978-1-61520-789-3.CH023
Abstract: This chapter is a discussion of e-health development in Australia. The Australian government has been very proactive in e-government and applications of e-government such as e-health in the last five years. E-health is an important application of e-government in Australia for innovation of the public sector, as well as due to its very sparsely populated large rural areas. E-health development in this chapter is analysed using Layne and Lee’s (2001) e-government development model due to the similarities in the stages of development of both applications. This chapter illustrates that in Australia e-health development is mostly at the informational stage. It also indicates that e-health developments can be established in four stages of information transaction vertical and horizontal integration of services.
Publisher: Springer Science and Business Media LLC
Date: 21-10-2012
Publisher: IGI Global
Date: 2014
DOI: 10.4018/978-1-4666-6339-8.CH060
Abstract: Healthcare systems around the globe are facing a number of challenges. Thus Increasing focus is being placed on constructing appropriate healthcare reforms which are attempting to address how to tackle these challenges. A critical enabler in these reforms is the adoption of an e-health solution. Such e-health solutions are not only expensive and complex endeavours, but also have far reaching implications. Given that the implementation and adoption of these e-health solutions is so important, not to mention also requiring a substantial investment in various resources such as time and money, it is therefore essential to ensure their success. The following proffers a socio-technical analysis as an appropriate strategy to ensure more successful outcomes. An exemplar case study of the Personally Controlled Electronic Health Record (PCEHR), the chosen e-health solution by the Australian government is provided to illustrate the benefits such an analysis might provide
Publisher: IGI Global
Date: 10-2013
Abstract: To remain competitive in the present dynamic environment, ‘governance for agility’ has become a key solution. Past literature paid little attention to understanding how governance for agility, particularly in regard to the delivery of Information Technology (IT) implementation. Using agile organisation and IT-governance theory as lenses to analyse data from a hospital case study, a strategic process model of governance for agility is empirically derived. This model suggests that agile healthcare information technology implementation is achievable via phase-based IT-governance strategies and forms which authorise decision makers to maneuver resources strategically in a dynamic environment. Theoretically, this study contributes to the dearth of empirical understanding of IT governance in the Healthcare IT literature and advances knowledge by making a conceptual distinction through introducing the use of phase-based IT-governance strategies and forms to generate agile organisational capabilities to achieve agile Healthcare IT implementation. The findings serve as a foundation for future research within the information systems (IS) discipline. Practitioners could plan an agile Healthcare IT implementation by referring to the model—a systematic roadmap for governing and strategising hospital resources and capabilities.
Publisher: IGI Global
Date: 04-2013
Abstract: Healthcare systems around the globe are facing a number of challenges. Thus Increasing focus is being placed on constructing appropriate healthcare reforms which are attempting to address how to tackle these challenges. A critical enabler in these reforms is the adoption of an e-health solution. Such e-health solutions are not only expensive and complex endeavours, but also have far reaching implications. Given that the implementation and adoption of these e-health solutions is so important, not to mention also requiring a substantial investment in various resources such as time and money, it is therefore essential to ensure their success. The following proffers a socio-technical analysis as an appropriate strategy to ensure more successful outcomes. An exemplar case study of the Personally Controlled Electronic Health Record (PCEHR), the chosen e-health solution by the Australian government is provided to illustrate the benefits such an analysis might provide
Publisher: IGI Global
Date: 07-2015
Abstract: Despite many attempts to introduce computerization in the healthcare industry, the majority of the current healthcare information systems still fail to meet the rising expectations of patients for service. This study aims to understand how agility and innovation capabilities can be strategically nurtured, developed, and managed to upgrade the quality of healthcare services. Based on a case study, a process model is developed to explain that an agile innovation strategy is a complex helix process involving a firm's sensitivity and responsiveness to integrating and reconfiguring its resources to cope with innovative change. Three key managerial contributions for IT and medical practitioners are presented.
Publisher: SAGE Publications
Date: 10-01-2022
DOI: 10.1177/20438869211063219
Abstract: Recently, many countries, including developing countries, have struggled to manage rising healthcare costs and challenges around decreasing quality of care. Previous studies suggest that electronic health systems could significantly improve the quality of care and facilitate better access to care. However, there is still a lack of studies providing sufficient evidence around how this can be achieved. This case study examines how a hospital uses its electronic health (eHealth) systems to offer better access, quality, and value by leveraging the principles of value-based care for its patients. This case study provides critical insights for healthcare stakeholders, public hospitals, especially in developing countries, healthcare providers and policymakers and proffers an approach to leverage the principles of value-based care when developing eHealth systems to offer better overall health and well-being services to their patients.
Publisher: Association for Computing Machinery (ACM)
Date: 20-08-2012
Abstract: Pressured by escalating costs, continual demand for high quality, and the speed of technological advances, the need for change and improvisation has become a critical priority for the healthcare industry. Now society demands that healthcare providers offer better patient care through the careful use of information technologies. For that, practitioners are urged to expand the boundaries of innovative IS design strategies. Unfortunately, research on healthcare information systems (HIS) improvisation remains relatively underdeveloped. Thus, this study uses the organizational improvisation and bricolage theoretical lenses, from the perspective of a case study, to examine how strategic improvisation might give rise to fruitful HIS novel design performances. Theoretically, we provide an inductively derived strategic conceptual model of improvisation that couples with network, structure, and institutional bricolage to execute a 'resource-time-effort' model. This enables us to improvise a superior HIS that offers quality patient-centric healthcare delivery and a valuable improvisation model. Professionally, this study contributes three key insights for IS improvisation in the healthcare industry.
Publisher: Emerald
Date: 30-09-2014
DOI: 10.1108/IJAIM-07-2013-0043
Abstract: – The purpose of this paper has been to address the research question of how are the processes of resource enrichment and capability deployment coordinated during information technology (IT) implementation at a small- and medium-sized accounting firm (SMAF)? Increasingly, organizations need to respond to a wide range of IT-based opportunities and pressures. The situation is no different in an accounting firm. Many accounting practitioners have advocated investment in IT to improve accounting firms’ productivity. To date, there are many instances of how IT has radically transformed the nature of accounting practice. Nevertheless, little is known about how IT capability is developed in SMAFs. In particular, the resource enrichment process during IT capability development has been understudied. – The strategy of this paper was to undertake qualitative case research of an ERP systems upgrading project at SMAF. The case study approach is particularly appropriate for this exploratory study because it allows the capture of organizational dynamics of the phenomenon better (Newman and Sabherwal, 1996 Yin, 2003). Its strength also lies in its ability to explain the phenomenon based on the interpretation of data (Klein and Myers, 1999). Next, the paper will explain the case study approach. It approached fieldwork at SMAF, with a premise that resource enrichment and capability development exist and are identifiable using an existing theoretical lens. Accordingly, this study draws on Sirmon et al. (2007) ’s concept of resource enrichment process and objectively studied the IT capability development process through the resource enrichment lens. At the same time, it was recognized that resource enrichment and capability development may have their own unique characteristics, unrelated to any theoretical models offered in the organizational literature. – The purpose of this paper has been to address the research question of how resource enrichment process may occur during IT capability development process of an SMAF. This study used a resource-based view of firms as its analytical lens. The study has drawn on SMAF’s sage ACCPAC ERP solution (ACCPAC) system upgrading experience by interviewing relevant project stakeholders and reviewing secondary data extensively. Our analysis identified two actions that were instrumental in enriching resources in the IT capability development process: collective leadership and managing change. Three attributes that supported the resource-enrichment process include effective governance structure, extensive IT knowledge and business experience, and stakeholder commitment. In addition, two coordinating mechanisms were put in place to enable an organization to transform existing resource and capability: informational and IT structure. – From research point of view, this paper makes several theoretical contributions. First, this study has contributed to the accounting information systems literature by examining the transformation processes of resource and capability enrichment during IT implementation of a context that is little known. It helps to address the call for more research into IT use and the impact of such tools by SMAFs by Omoteso and Sangster (2011). Second, this study extends the understanding of the IT capability development process by demonstrating how an organization developed IT capability. Through this case, how fundamental resources can be leveraged through specific actions and strategies undertaken have been uncovered. The empirical evidence gathered in the case of SMAF provides useful insights into how resources and capabilities may be enabled. Third, the coordination of the resource and capability transformation contributes to theory development as the coordination mechanisms derived from this analysis offer an insights into how a set of enriched resources and capabilities are synchronized during IT implementation.
No related grants have been discovered for Say Yen Teoh.