ORCID Profile
0000-0003-3727-9714
Current Organisations
UNSW Sydney
,
Center for Marine Environmental Sciences (MARUM)
Does something not look right? The information on this page has been harvested from data sources that may not be up to date. We continue to work with information providers to improve coverage and quality. To report an issue, use the Feedback Form.
Publisher: IEEE
Date: 12-2015
Publisher: Elsevier BV
Date: 06-2001
Publisher: IEEE
Date: 12-2015
Publisher: Springer Singapore
Date: 2017
Publisher: Elsevier BV
Date: 10-2000
Publisher: Springer Science and Business Media LLC
Date: 04-2018
Publisher: Elsevier BV
Date: 04-2012
Publisher: Wiley
Date: 02-2000
Publisher: Omnia Publisher SL
Date: 17-02-2022
DOI: 10.3926/JAIRM.201
Abstract: Purpose: The use of technology is constantly evolving for various services at airports to enhance the passenger experience. However, the passenger’s perspective towards the technology is different.Design/methodology: A survey was conducted to know these perspectives and finding the differences. The collected data was based on the passengers at Australian airports. The CAST software was used to analyse the simulation model.Findings: The collected survey helped in identifying three types of passengers: the number of passengers who prefer traditional service, the number of passengers who prefer technology-based services and the number of passengers who prefer technology-based services only under the specific circumstances such as less crowded and less processing time. Each type of passenger was further analysed based on their provided arriving time at terminal and processing time for check-in to evaluate the impact on waiting time.Practical implications: The findings suggest only that only one third passengers prefer technology-based services at airports and presents the resulting impact on the waiting time at check-in facilities.Originality/value: Given the current rate of technological innovations at airports, the findings provide insights for check-in facilities management at airports.
Publisher: IEEE
Date: 02-2015
Publisher: Purdue University (bepress)
Date: 29-09-2022
Publisher: IEEE
Date: 04-2015
Publisher: Springer Singapore
Date: 2017
No related grants have been discovered for Sarika Tyagi.