ORCID Profile
0000-0001-5425-9294
Current Organisations
University of Adelaide
,
University of Melbourne
,
University of Technology Sydney
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Publisher: Springer Science and Business Media LLC
Date: 07-01-2023
Publisher: Springer Science and Business Media LLC
Date: 08-09-2022
Publisher: Wiley
Date: 03-02-2022
DOI: 10.1002/JCPY.1283
Abstract: Decision‐making literature establishes that maximizers, who always strive for the best option, paradoxically experience lower wellbeing. The current study aims to discover the conditions that attenuate or exacerbate the detrimental effect of maximization on wellbeing by using a large‐scale meta‐analysis based on 683 effect sizes from 108 papers, spanning 47,245 unique respondents. We develop a conceptual framework for the literature and classify potential moderators of the maximization‐wellbeing relationship along two dimensions: (i) whether they enable the decision‐maker to focus on the choice process or the choice outcome, and (ii) the extent to which they contribute to choice complexity, expecting that process (vs. outcome) focus and less complex choices can assuage maximizers’ wellbeing deficit. Our meta‐analysis supports our expectations for all the choice focus moderators, but not for all the choice complexity moderators. Alongside theoretical and practical implications, we offer a framework to guide future research that should uncover when choice complexity moderators most accurately explain the wellbeing of maximizers.
Publisher: Oxford University Press (OUP)
Date: 09-09-2023
DOI: 10.1093/JCR/UCAD053
Publisher: Emerald
Date: 13-07-2023
Abstract: Academic research has supported the belief that consumers undertip minority race service workers due to implicit racial biases. However, there has been less focus in examining possible moderating factors. This paper aims to fill this gap by analyzing the role of direct and indirect experience in tipping frontline service workers from a minority background. Given the prominence of customer ratings on digital service platforms and the perception that African Americans are discriminated against, the authors look at the interplay of interaction length (direct experience) and customer ratings (indirect experience) on the relationship between race and tipping. An expectancy disconfirmation framework was developed and tested with a s le of 360 US participants in an online experiment. The experiment followed a 2 × (race: African-American versus Caucasian) × 2 (direct experience: limited versus extensive) × 3 (indirect experience: absent versus positive versus negative customer rating) design. The authors found consumers who have extended direct experience (longer service interaction) and no indirect experience (absent customer ratings) tipped African Americans more than Caucasians. Interestingly, this effect is reduced in the presence of indirect experience (customer ratings). Finally, where the consumer lacks direct experience (shorter service interaction) but is exposed to positive indirect experience (positive customer ratings), consumers tip African Americans more. To the best of the authors’ knowledge, this is the first paper that examines the role of direct and indirect experience in the relationship between race and tipping. Based on the authors’ findings, the authors provide several contributions, including recommendations to reduce inequalities arising from implicit racial bias on digital service platforms.
Location: Australia
No related grants have been discovered for Alex Belli.