ORCID Profile
0000-0002-0603-5904
Current Organisation
University of Nottingham
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Publisher: SAGE Publications
Date: 22-10-2009
Abstract: Agents offer a new and exciting way of understanding the world of work. In this paper we describe the development of agent-based simulation models, designed to help to understand the relationship between people management practices and retail performance. We report on the current development of our simulation models which includes new features concerning the evolution of customers over time. To test the features we have conducted a series of experiments dealing with customer pool sizes, standard and noise reduction modes, and the spread of customers’ word of mouth. To validate and evaluate our model, we introduce new performance measure specific to retail operations. We show that by varying different parameters in our model we can simulate a range of customer experiences leading to significant differences in performance measures. Ultimately, we are interested in better understanding the impact of changes in staff behavior due to changes in store management practices. Our multi-disciplinary research team draws upon expertise from work psychologists and computer scientists. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents offer potential for fostering sustainable organizational capabilities in the future.
Publisher: Elsevier BV
Date: 10-2011
Publisher: Public Library of Science (PLoS)
Date: 21-04-2014
Publisher: Inderscience Publishers
Date: 2009
Publisher: Public Library of Science (PLoS)
Date: 25-03-2015
Publisher: World Scientific Pub Co Pte Lt
Date: 10-2013
Publisher: Springer Science and Business Media LLC
Date: 04-2013
Publisher: Elsevier BV
Date: 08-2012
Publisher: Springer Berlin Heidelberg
Date: 2012
Publisher: Springer Berlin Heidelberg
Date: 2011
Publisher: Elsevier BV
Date: 05-2016
Publisher: IEEE
Date: 12-2007
Publisher: Informa UK Limited
Date: 11-2011
DOI: 10.1057/JOS.2010.20
Location: United Kingdom of Great Britain and Northern Ireland
Location: United Kingdom of Great Britain and Northern Ireland
No related grants have been discovered for Peer-Olaf Siebers.