ORCID Profile
0000-0001-7211-0995
Current Organisation
James Cook University
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Publisher: Springer Nature Singapore
Date: 2022
Publisher: Springer Nature Singapore
Date: 2022
Publisher: Springer Nature Singapore
Date: 2022
Publisher: Springer Science and Business Media LLC
Date: 11-08-2013
Publisher: Springer Nature Singapore
Date: 2022
Publisher: Springer Nature Singapore
Date: 2022
Publisher: Wiley
Date: 06-2002
Publisher: Elsevier BV
Date: 12-2020
Publisher: Wiley
Date: 08-04-2015
Publisher: Elsevier BV
Date: 10-2018
Publisher: Emerald
Date: 06-2005
DOI: 10.1108/02621710510598436
Abstract: To assess the attitudes toward service delivery of employees in Australian hotels with a long‐term view of establishing job service “norms” against which candidates may be ultimately evaluated. Lee‐Ross's Service Predisposition Instrument (SPI) questionnaire was used to elicit information about the attitudes of front‐line hotel workers towards service delivery. This quantitative approach sought to identify the innate presence of service dimensions amongst workers previously found in other studies of service predispositions. After initial analysis, the dimensionality of the SPI questionnaire was found to be less substantial than when tested in other studies. Indeed, a new dimension of “negative service” emerged. Hotel employees rated all “service dimensions” elicited by the SPI as important. However, competence and the provision of “extras” were ranked notably highly. Affinity was scored the lowest of all dimensions. This suggests that workers recognize the particular importance of technical and intangible skills associated with the service encounter. In tourist hotels, short periods of service delivery allow only limited opportunities for workers to establish affinity with customers. The SPI and the theory upon which it is based are relatively novel. The posited innate worker dimensions or attitudes necessary for effective service delivery could provide a new focus for hospitality managers when recruiting staff. Achieving effective “job‐fit” for service employees should deliver higher levels of service quality and ultimately increased organizational productivity. The theoretical originality of this paper rests on the idea that “proximal” attitudinal models are useful in predicting the behaviour of in iduals in the workplace. The SPI is a new and applied construct based on this notion. However, given the moderate support found for the factor structure of the SPI, these results should be treated with caution and further research is recommended.
Publisher: Springer Nature Singapore
Date: 2022
Publisher: SAGE Publications
Date: 06-2015
DOI: 10.5367/TE.2013.0364
Abstract: The aim of this paper is to demonstrate methods for analysing the dynamic impact of the tourism sector on key drivers of economic growth for destinations in Australia, while allowing for simultaneity of economic variables. The tourism sector is captured through the proxy of ‘tourism receipts’. In addition, investment and productivity growth are selected as sources of economic growth, in accordance with post-Keynesian growth theory. The paper uses time series quarterly data, covering the period 1995:Q1–2011:Q4, and employs time series estimation techniques, including structural vector autoregressive modelling and impulse response analysis, to describe the macroeconomic responses to sudden shocks in the tourism sector. The results indicate that the growth benefits of an increase in tourist expenditure are positive and statistically significant. Moreover, as suggested by the analysis of impulse response functions, a positive shock to tourist expenditure provides positive, substantial and rather long-lived implications regarding productivity and investment decisions.
Publisher: Varna University of Management
Date: 14-03-2023
Abstract: One of the world’s most popular beverages, coffee is used to satisfy a wide range of consumptions, including tourism. In this article, we examined the existing concepts of coffee consumption and identified additional consumption domains that may contribute to the growing body of knowledge regarding coffee tourism. The paper used a scoping review approach and Critical Media Discourse Analysis (CMDA). The scoping review examined 152 articles on coffee consumption and coffee tourism published up to 2020. Subsequently, CMDA enabled a more in- depth textual and contextual analysis of the literature. In addition, Leximancer was used to illuminate the prominent scopes of the literature. Three prominent scopes of the literature are identified in the textual analysis: consumer behaviour, place consumption, and ethical consumption. In addition, the contextual findings indicate that coffee tourism studies have increased in recent decades. Furthermore, the social context highlights the dynamic nature of the coffee market landscape in the global North and the global South. Future research directions were suggested, and the managerial implications of these findings were discussed.
Publisher: Informa UK Limited
Date: 27-01-2014
No related grants have been discovered for Josephine Pryce.