ORCID Profile
0000-0002-1117-0780
Current Organisations
Queensland University of Technology
,
Queensland University of Technology (QUT)
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Publisher: Springer Science and Business Media LLC
Date: 13-08-2021
Publisher: Edward Elgar Publishing
Date: 28-02-2014
Publisher: Springer International Publishing
Date: 2021
Publisher: Elsevier BV
Date: 2014
Publisher: Inderscience Publishers
Date: 2011
Publisher: Edward Elgar Publishing
Date: 10-03-2023
Publisher: SAGE Publications
Date: 12-2001
Publisher: SAGE Publications
Date: 08-2002
Publisher: Uniwersytet Ekonomiczny w Krakowie - Krakow University of Economics
Date: 2014
Publisher: SAGE Publications
Date: 07-06-2018
Abstract: Design as a creative way of framing and solving problems is considered an essential business capability in an innovation era. Organizations with design capability can improve the lives of their customers, stakeholders and employees by creating valuable products, services and experiences. Design-led innovation is a framework that assists organizations to develop design capability for creating a better future as well as profitability. However, implementing design-led innovation requires support. This article presents insights from an action research extended to design innovation catalyst. The catalyst’s aim was to facilitate implementation of design-led innovation in an Australian Airport Corporation to develop design capability. To date, this extended role of action researcher as design innovation catalyst has received limited attention. Therefore, the purpose of this paper is to present insights from the experience of the action researcher as a design innovation catalyst. This paper contributes conceptual and practical insight into the research design, action research cycles and critical reflection of an action researcher operating as design innovation catalyst.
Publisher: Emerald
Date: 16-04-2018
DOI: 10.1108/IJMPB-04-2017-0043
Abstract: The purpose of this paper is to provide insights into the project challenges, human factors and knowledge development that influence the nature of employee engagement in a project team within a global project-based organisation. A qualitative research design used semi-structured interviews, and observations in team meetings and the work environment to identify characteristics in the work environment which influenced employee engagement. Workplace characteristics that influence employee engagement relate to the project challenges, the problem-solving nature of work, and achieving specified outcomes within time allocations. Human factors including the manager’s behaviours with feedback and recognition of effort, mentoring, and encouraging collaboration are important in team environment. The potential for learning and knowledge development from the project and with the team positively influence engagement. This study examines the characteristics of an established project team of 13 consultant engineers from eight nationalities, and forms a basis for future comparison with other project teams with different job types and demographic profiles. This study contributes to project management (PM) research by broadening the focus from human factors influencing employee engagement to project challenges and knowledge development, with implications for managers in project-based organisations in terms of job design, development of team climate, team processes and their own behaviours. This study contributes to human factors in PM literature through exploratory research into the antecedents of employee engagement.
Publisher: Cambridge University Press (CUP)
Date: 12-11-2017
DOI: 10.1017/S0144686X15001257
Abstract: Australian providers of aged care are facing a rapidly ageing population and growth in demand for services. Beyond a sheer increase in consumers and major regulatory changes from Federal Government, many customers are becoming progressively discontented with a medically dominated model of care provision. This period of turbulence presents an opportunity for new entrants and forward-thinking organisations to disrupt the market by designing a more compelling value offering. Under this line of inquiry, the researchers conducted a qualitative content analysis study of over 37 Australian aged care organisations, clustering providers into six business model typologies. The study revealed that providers of aged care are becoming increasingly aware of emerging customer needs, and, in addressing these needs, are seeking to establish innovative models of care provision. This paper therefore presents a future model of care, along with implications for practice and policy.
Publisher: Informa UK Limited
Date: 16-04-2023
Publisher: Emerald Group Publishing Limited
Date: 08-11-2010
Publisher: Elsevier BV
Date: 2018
Publisher: MIT Press - Journals
Date: 07-2019
DOI: 10.1162/DESI_A_00548
Abstract: Design is increasingly recognized as offering strategic value to business in driving innovation, and has assisted organizations in balancing the needs of several stakeholders while maintaining competitiveness. However, for organizations which are not design-oriented, realizing outcomes through design can present a complex challenge. This paper presents the findings of a two-year action research project, and contributes a method for building an appetite for design, developing an awareness of the value design can offer, and for taking action within organizational constraints. Outcomes include enhanced perception of design methods, a clearer understanding of stakeholders, and the contribution of a framework for integrating design in organizations yet unfamiliar with the value of design.
Publisher: MIT Press - Journals
Date: 2017
DOI: 10.1162/DESI_A_00426
Abstract: This article presents findings from a two-year longitudinal action, research study exploring the challenges and outcomes of attempting to develop design capability in one of Australia's largest non-profit aged-care providers. The research identifies four distinct objectives for design utilization in practice, and suggests that existing approaches for design utilization overlook non-profit organizations that seek both economic and social viability. While the objectives of realizing economic and social outcomes are addressed in design literature, there is an absence of literature detailing how non-profit organizations could utilize design to realize these outcomes. This research, therefore, contributes the non-profit design ladder—a framework to assist non-profit organizations to further develop their utilization of design and foster design as an organizational capability.
Publisher: Intellect
Date: 03-2016
DOI: 10.1386/DBS.2.1.49_1
Abstract: Electricity distribution businesses across Australia are facing many market disruptions, such as the increasing demand from the rapid uptake of domestic air conditioners and the contrasting problematic generation from solar power connections to the grid. In this context, the opportunity to proactively leverage forthcoming technological advances in battery storage and electric vehicles to address the steeply rising cost of electricity supply has emerged. This research explores a design approach to support a business to navigate such disruptions in the current market. This study examines a design-led approach to innovation conducted over a tenmonth action research study within a large, risk-averse firm in the Australian energy sector. This article presents results describing a current foresight gap within the business the response of the business to using design-led innovation to address this issue and the tools, approaches and processes used. The business responses indicate their perception of the value of qualitative customer engagement as a path to addressing, and potentially benefiting from, disruptive innovation. It is anticipated that these results will further business model development within the company, and assist in leveraging disruptive innovations for this industry participant, thus limiting future increases in the cost of electricity supply for customers in Australia.
Publisher: Springer Science and Business Media LLC
Date: 03-02-2023
Publisher: Routledge
Date: 12-03-2012
Publisher: Inderscience Publishers
Date: 2015
Publisher: Emerald Group Publishing Limited
Date: 05-08-2014
Publisher: Elsevier BV
Date: 02-2005
Publisher: Wiley
Date: 18-10-2011
Publisher: Informa UK Limited
Date: 12-2001
Publisher: Wiley
Date: 10-2012
Publisher: Common Ground Research Networks
Date: 11-2018
No related grants have been discovered for Judy Matthews.