ORCID Profile
0000-0002-9734-4015
Current Organisations
Charles Sturt University
,
Universidad Nacional de Colombia
,
Universidad Santo Tomas
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Publisher: Wiley
Date: 18-10-2022
DOI: 10.1111/REGO.12368
Abstract: The growing interest in customer engagement (CE) has triggered a new wave of reforms, particularly in utility regulation. Within the water sector, there has been a shift from a focus on cost‐reflective pricing toward customer‐centric pricing processes designed to identify customer preferences and expectations. The Victorian water sector in Australia offers a unique opportunity to explore the outcomes of these CE trends given the recent first‐time application of a novel Performance, Risk, Engagement, Management, and Outcomes (PREMO) framework. Based on in‐depth interviews with senior industry representatives from a erse s le of Victorian water utilities, this paper critically analyses the scope, design, and incentive mechanisms that underpin the new regulatory process. Findings indicate that CE has potentially beneficial aspects to both the regulator and the regulated utility, including more transparency in capital projects and a better understanding of customer preferences in service delivery.
Publisher: Wiley
Date: 05-02-2019
Publisher: Copernicus GmbH
Date: 11-03-2022
DOI: 10.5194/HESS-26-1357-2022
Abstract: Abstract. Implementation failure is widely acknowledged as a major impediment to the success of water resource plans and policies, yet there are very few proactive approaches available for analysing potential implementation issues during the planning stage. The motivations and abilities (MOTA) framework was established to address this planning stage gap, by offering a multi-stakeholder, multilevel approach to evaluate the implementation feasibility of plans and policies. MOTA is a stepwise process focusing on the relationship between trigger, motivation and ability. Here we outline the base model of the MOTA framework and review existing MOTA applications in assorted water resource management contexts. From our review, we identify the strengths and limitations of the MOTA framework in various institutional implementation and social adoptability contexts. Our findings indicate that the existing MOTA base model framework has been successful in identifying the motivations and abilities of the stakeholders involved in a range of bottom-up water resource planning contexts and in subsequently providing insight into the types of capacity- or consent-building strategies needed for effective implementation. We propose several complementary add-in applications to complement the base model, which specific applications may benefit from. Specifically, the incorporation of formal context and stakeholder analyses during the problem definition stage (Step 1) could provide a more considered basis for designing the latter steps within the MOTA analyses. In addition, the resolution of the MOTA analyses could be enhanced by developing more nuanced scoring approaches or by adopting empirically proven ones from well-established published models. Through setting the base model application, additional add-in applications can easily be added to enhance different aspects of the analysis while still maintaining comparability with other MOTA applications. With a robust base model and a suite of add-in applications, there is great potential for the MOTA framework to become a staple tool for optimising implementation success in any water planning and policymaking context.
Publisher: Wiley
Date: 06-2014
Publisher: Springer Science and Business Media LLC
Date: 02-2019
Publisher: Wiley
Date: 09-2013
Publisher: Wiley
Date: 31-10-2014
Publisher: Wiley
Date: 09-2013
Publisher: Informa UK Limited
Date: 06-2017
Publisher: Informa UK Limited
Date: 02-01-2023
Publisher: Elsevier BV
Date: 06-2014
Publisher: Elsevier BV
Date: 11-2014
Publisher: Informa UK Limited
Date: 04-08-2023
Publisher: Routledge
Date: 17-07-2018
Publisher: Elsevier BV
Date: 12-2018
DOI: 10.1016/J.JENVMAN.2018.08.063
Abstract: Given regulatory developments, it is imperative that water businesses implement effective customer engagement strategies. Among other options, Facebook offers enormous potential given the ability to connect with customers, involve customers in the co-creation of content, obtain real-time feedback on customer preferences and promote water conversation behaviours. This paper examines how effectively 20 large Australian and U.K. water businesses are using Facebook to engage customers. It also identifies how these firms can improve Facebook engagement by optimising posts type, timing, content, frequency and other factors. The total s le included more than 300,000 responses to nearly 17,000 posts between 2010 and 2017. Rapid growth in the utilisation of Facebook by water businesses was observed given the number of posts and customers engaging with this content. The results of the analysis of popular posts identified innovative ways some water businesses are using Facebook posts to promote the health benefits of tap water consumption, water conservation behaviours and responsible wastewater practices. Despite the trends, most firms still make less than one post per day and of those customers who have engaged, most have done with a single response. Further analysis revealed that few posts, and only a relatively small number of customer comments, pertained to water pricing matters. To promote engagement, water businesses must improve post regularity, the degree to which they moderate Facebook discussion, the utilisation of videos and photos, and further consider the underlying content of posts.
Publisher: Emerald
Date: 09-04-2018
DOI: 10.1108/IJPSM-04-2017-0124
Abstract: The purpose of this paper is to explore the sensitivity of economic efficiency rankings of water businesses to the choice of alternative physical and accounting capital input measures. Data envelopment analysis (DEA) was used to compute efficiency rankings for government-owned water businesses from the state of Victoria, Australia, over the period 2005/2006 through 2012/2013. Differences between DEA models when capital inputs were measured using either: statutory accounting values (historic cost and fair value), physical measures, or regulatory accounting values, were scrutinised. Depending on the choice of capital input, significant variation in efficiency scores and the ranking of the top (worst) performing firms was observed. Future research may explore the generalisability of findings to a wider s le of water utilities globally. Future work can also consider the most reliable treatment of capital inputs in efficiency analysis. Regulators should be cautious when using economic efficiency data in benchmarking exercises. A consistent approach to account for the capital stock is needed in the determination of price caps and designing incentives for poor performers. DEA has been widely used to explore the role of ownership structure, firm size and regulation on water utility efficiency. This is the first study of its kind to explore the sensitivity of DEA to alternative physical and accounting capital input measures. This research also improves the conventional performance measurement in water utilities by using a bootstrap procedure to address the deterministic nature of the DEA approach.
Publisher: Elsevier BV
Date: 2023
Publisher: Springer International Publishing
Date: 2015
Publisher: MDPI AG
Date: 08-05-2023
DOI: 10.3390/SU15097694
Abstract: Background: Recently, there has been a shift in strategic goals relating to water management in Australia, from water development to protecting and restoring environmental assets. Thus, there is a need to develop knowledge that accounts for the new realities of developing an effective communication channel with irrigators. Combining insights from two communication theories: the hierarchy of effects model, AIDA, and the diffusion of innovation (DOI) model, this article explores developing effective communication techniques (e.g., format, style, content, and source) and tools for Australian irrigators regarding adopting new sustainable technology—a modern self-cleaning fish screen. This study investigates irrigators’ communication preferences and innovation processes to understand to sketch foundational strategies for improving communication schemes. Methods: Data were collected through semi-structured in-depth interviews. Twenty-three irrigators in the Murray-Darling Basin, Australia’s primary food bowl, participated in the study. Constructivist grounded theory (CGT) was used to design and analyse the data. Results: The study explored the communications preferences of Australian irrigators and revealed insights into their preferred format, style, content, and source and how information is gathered and evaluated in the decision-making process. The results confirmed that the information must come from trusted sources, be grounded in research, provide hands-on observations/experiences, and focus on benefits for irrigators (i.e., improving irrigation efficiency) to be impactful. Broadly, this study contributes to the discussion of policy formulation, enhancing technology adoption in a broader setting and designing efficient and effective systems for engaging with Australian irrigators. Conclusions: To increase the likelihood of adopting fish screens, it is essential to implement targeted education and information programs and communications in appropriate formats with relevant content.
Publisher: Elsevier BV
Date: 2023
DOI: 10.2139/SSRN.4414565
Publisher: WIT Press
Date: 11-12-2012
DOI: 10.2495/SI120441
Publisher: Elsevier BV
Date: 12-2018
DOI: 10.1016/J.JENVMAN.2018.08.093
Abstract: Recent research and practice in environmental management suggest sentiment analysis of social media communication can be a useful tool in stakeholder analysis of environmental policy. This is certainly the case when it comes to the controversial use of biological controls in dealing with invasive species. Current numerical scored approaches of sentiment may not reveal the reasons for support or opposition to environmental policies in this and other areas. In this study, we examine how the use of more in-depth analysis based on what key stakeholders say about this issue in media at a national, city or regional geographic level. The analysis reveals quite different reasons for support and opposition to the biological control of carp in Australia, and that within each stakeholder group it is possible for in iduals to hold conflicting views and attitudes on this issue. We find that there are concerns at the national and city level about the impact of the virus and mistrust of government and science and that the carp species may be viewed as a valuable resource. Those responding to regional media expressed hope that the virus may lead to the elimination of the carp problem, however, they were more interested in the possible impact on the local environment. The multi-scaled social media analysis of stakeholder views about the potential biological control of carp in Australia demonstrated how social media comments can be used to explore the nuanced and multidimensional nature of community attitudes and preferences.
No related grants have been discovered for Nicholas Pawsey.