ORCID Profile
0000-0001-8997-2292
Current Organisation
Sheffield Hallam University
Does something not look right? The information on this page has been harvested from data sources that may not be up to date. We continue to work with information providers to improve coverage and quality. To report an issue, use the Feedback Form.
Publisher: Cognizant, LLC
Date: 03-2001
Publisher: Springer International Publishing
Date: 03-09-2018
Publisher: Informa UK Limited
Date: 09-2006
Publisher: Cognizant, LLC
Date: 06-2006
Publisher: Springer International Publishing
Date: 03-09-2018
Publisher: Springer International Publishing
Date: 03-09-2018
Publisher: Informa UK Limited
Date: 2003
Publisher: Emerald
Date: 22-06-2012
Publisher: Inderscience Publishers
Date: 2012
Publisher: Routledge
Date: 11-08-2006
Publisher: Elsevier BV
Date: 12-2009
Publisher: Routledge
Date: 27-01-2014
Publisher: Routledge
Date: 2014
Publisher: Elsevier BV
Date: 07-2021
Publisher: Emerald
Date: 06-02-2009
Publisher: Informa UK Limited
Date: 07-12-2020
Publisher: Elsevier BV
Date: 10-2003
Publisher: Elsevier BV
Date: 06-2021
Publisher: Cognizant, LLC
Date: 2004
Publisher: Emerald
Date: 24-08-2010
Publisher: Emerald
Date: 08-01-2018
DOI: 10.1108/APJML-10-2016-0211
Abstract: The purpose of this paper is to segment the Australian organic food consumer market. A nationwide online survey was conducted for collecting data about the Australian organic food consumer market. Various statistical techniques were used for analyzing the data and identifying market segments. The key market segmentation variables that significantly characterize the Australian organic food consumer market include age, income, education, metro/city-vs-rural/region, purchase frequency, weekly expenditure, consumption period, retail outlets, perceived values, self-image, and perceptions about organic foods. Australia, like many other countries, is an emerging market for the organically produced and marketed food products. The current review unfolds the fact that there are limited studies in market segmentation, and no study in the Australian context, in particular. The current paper contributes to the organic food market segmentation literature and provides several implications for market segmentation strategy.
Publisher: Springer International Publishing
Date: 03-09-2018
Publisher: Springer Berlin Heidelberg
Date: 2011
Publisher: IGI Global
Date: 2009
DOI: 10.4018/978-1-60566-134-6.CH011
Abstract: During the last decades, the use of Web 2.0 applications for the generation, dissemination, and sharing of user-generated content (UGC) and the creation of new value added services are enormous. Web 2.0 tools have tremendously changed the way people search, find, read, gather, share, develop, and consume information, as well as on the way people communicate with each other and collaboratively create new knowledge. UGC and Web 2.0 are also having a tremendous impact not only on the behaviour and decision- making of Internet users, but also on the e-business model that organizations need to develop and/or adapt in order to conduct business on the Internet. Organizations responsible to market and promote cities on the Internet are not an exception from these developments. This chapter aims to inform city tourism organizations responsible for the development of city portals about (a) the use of the major Web 2.0 tools in tourism and their impact on the tourism demand and supply and (b) the ways and practices for integrating the use of Web 2.0 into their e-business model and e-marketing practices.
Publisher: Springer Vienna
Date: 2010
Publisher: Oxford University Press (OUP)
Date: 09-2001
Publisher: Emerald
Date: 10-2003
DOI: 10.1108/01443570310496643
Abstract: Despite the great investments in information and communication technologies (ICT), research has not persuasively established corresponding productivity increases, while many studies have also found no significant relationships between productivity and ICT. However, several shortcomings have been identified in past studies, e.g. measurement errors, redistribution of impacts, ICT mismanagement. This study proposes a methodology for assessing the ICT productivity impact that overcomes these shortcomings. The methodology is tested in a dataset of three star hotels in the UK by using data envelopment analysis, a non‐parametric technique. Findings revealed that productivity gains do not accrue from ICT investments per se, but rather from the full exploitation of ICT networking and informalization capabilities. Suggestions regarding the effective and productive configuration and management of ICT applications are provided.
Publisher: Springer Science and Business Media LLC
Date: 08-2015
DOI: 10.1007/S12525-015-0196-8
Abstract: Smart tourism is a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of ICT that allow for massive amounts of data to be transformed into value propositions. However, it remains ill-defined as a concept, which hinders its theoretical development. The paper defines smart tourism, sheds light on current smart tourism trends, and then lays out its technological and business foundations. This is followed by a brief discussion on the prospects and drawbacks of smart tourism. The paper further draws attention to the great need for research to inform smart tourism development and management.
Publisher: Elsevier BV
Date: 06-2015
Publisher: Elsevier BV
Date: 06-2011
Publisher: Emerald
Date: 26-06-2007
Publisher: SAGE Publications
Date: 10-10-2013
Abstract: Through a review of sustainability research, this paper offers a framework for studying the customer’s role in managing sustainability throughout a hospitality or tourism firm’s supply chain. With advances in social media that have empowered customers and their social communities to actively participate in sustainable practices, the role of the customers in achieving sustainability in all supply chain operations within the tourism industry has grown. Social media also constitute a force that encourages customers to support sustainability practices. This paper proposes an overall framework that identifies and synthesizes the various roles and impact of the customers’ involvement in implementing sustainable supply chain management in tourism. This involves the following four dimensions: factors motivating customer involvement in sustainability, the degree of customer involvement, management strategies for customer involvement, and outcomes of customer involvement. The paper offers ex les in support of the framework that demonstrate various ways in which customers are contributing to sustainability at various points in the supply chain.
Publisher: Routledge
Date: 20-07-2017
Publisher: Elsevier BV
Date: 04-2013
Publisher: SAGE Publications
Date: 04-2008
Abstract: This paper provides a case study illustrating how information sharing, knowledge creation and learning processes might be fostered in the tourism industry via the peer to peer virtual community of DIALOGOI of the Association of Greek Tourism Enterprises (SETE). Primary data were collected through observation of postings on DIALOGOI (desk study) and questionnaires administered to community participants. The primary data collection of the research paper found that: the virtual community promoted information sharing and idea generation and members geographically dispersed and working for different sectors managed to communicate asynchronously thus initiating both a social network and yielding usable information which can develop into knowledge once applied in a business context. This research could not comment on the knowledge creation potential of the community as information needs to be applied in a business context to become usable. The authors therefore propose further longitudinal studies of the virtual community.
Publisher: IEEE
Date: 12-2012
Publisher: Elsevier BV
Date: 08-2013
Publisher: SAGE Publications
Date: 11-2003
DOI: 10.1177/10963480030274001
Abstract: Despite the exponential growth of e-commerce on the Internet, little is still known on how the new medium is transforming marketing concepts ractices and their effectiveness. This empirical study aims to fill in this gap. This article first analyzes the Internet's capabilities and features as well as the new virtual market space that Internet advances have fostered. After reviewing models and strategies for Internet marketing, an Internet marketing mix is proposed based on the Internet strategies of hotels in Greece that were investigated. Using a nonparametric technique, the data envelopment analysis (DEA), Internet strategies were also benchmarked to identify best practices and provide suggestions on the development of effective Internet marketing strategies.
Publisher: Cognizant, LLC
Date: 2001
Publisher: Elsevier BV
Date: 12-2004
Publisher: Emerald
Date: 07-2006
DOI: 10.1108/09604520610675685
Abstract: The purpose of this paper is to introduce the theme of the special issue on global trends and challenges in services. A brief review of the papers included in the special issue. Contextualization of the papers and identification of their contribution and significance for research in services management. Although the papers included in the special issue represent only a small s le of the global trends and issues facing services management nowadays, papers provide a good basis and implications for conducting future research and extending the area further.
Publisher: SAGE Publications
Date: 08-2004
Publisher: Emerald
Date: 07-2006
DOI: 10.1108/09604520610675720
Abstract: To analyse the mass customisation strategies (MC) developed by mobile phone operators and to identify the types of customer value perceived by mobile phone users that customise services to their profiles. A customer‐centre approach was adopted for analyzing MC strategies that enhance both extrinsic and intrinsic customer value. A convenience s le was surveyed for gathering data regarding the customer value dimensions perceived by users of customised mobile phone services in Greece. Findings revealed that MC strategies that are customer centred are vital as, users of customised mobile phone services perceive both “give” and “get” customer value dimensions. As MC does not come for free, to persuade customers to get involved and invest time and effort in value chain operations for designing customised services, companies need to identify and provide enhanced customer values. Research findings have great implications in the new service development processes and marketing – communication strategies of mass customisers. Due to the small s le size, future research should test the wider and global generalisability of findings. Findings help practitioners increase the adoption and use of mass customised mobile phone services by providing insight on how to: develop MC strategies from a customer‐centric perspective and conduct a customer value‐based market segmentation for enhancing marketing effectiveness and MC customer adoption. The MC literature is dominated by operation‐supplier approaches to MC strategies in the manufacturing sector. In services, customer involvement in value chain operations is also significant. The study contributes by suggesting a customer‐centric approach for developing MC in services that enhances customer value. The study also extends and adapts a multi‐dimensional construct for measuring customer value in customisable mobile phone services environments.
Publisher: Emerald
Date: 28-09-2012
DOI: 10.1108/09596111211258874
Abstract: The study aims to use netnography to investigate the role of customers' contributions in social networks for NSD purposes. The study adopted an exploratory case study methodology to conduct a content analysis of customers' contributions in a social network, namely www.mystarbucksidea.com . Netnography was used for data analysis and interpretation. The findings reveal that online customers' interactions and dialogues enable customers to share and understand the context of using services, which in turn triggers emotions and cognition that help customers to generate and further enhance ideas for new services. Thus, the variety of customers and the sharing of their erse roles have a positive influence on enabling participants of online social networks to generate new service ideas. The findings are applicable to the study's context, but future research should try to triangulate and enhance them by conducting studies in other contexts. The findings also provide ideas on how to further investigate the observational learning processes and behavioural impacts taking place amongst customers' interactions within online social networks. The findings provide several implications showing firms why and how to nurture, develop and moderate online customer interactions to enhance the effectiveness of their NSD processes. The paper examines the role and the management of customers' contributions in social networks for NSD purposes. The topic has received only limited attention in traditional and online settings. Several suggestions for further research are also provided.
Publisher: Inderscience Publishers
Date: 2005
Publisher: Informa UK Limited
Date: 19-02-2015
Publisher: Wiley
Date: 29-08-2021
DOI: 10.1002/JTR.2489
Abstract: The international growth of medical tourism requires hospital operators to adopt effective marketing practices to ensure survival and competitiveness. Although there is a burgeoning research on medical tourism, there is still limited knowledge about the roles of brand image and brand trust on medical tourists within the healthcare service context. This study investigates the influence of advertisements and social media communication on the hospital brand image and brand trust formation before consumption stage, and their impacts on medical tourists' perceptions and attitudes at the post‐consumption stage in relation to service quality, satisfaction, and behavioural intention. Data was collected from 294 Chinese medical tourists and a structural equation modelling technique was used for testing the hypotheses. The findings revealed that advertisements and social media communication positively influence medical tourists' perception of hospital brand image, which influences their trust towards the hospital's brand. It was also found that medical tourists' perceived value and trust towards the medical staff mediates the relationship between their perceived service quality and satisfaction. Overall, the study contributes to the literature by providing evidence and understanding on hospital branding formation and its influence on the perceptions and attitudes of medical tourists before and after the consumption of the healthcare service.
Publisher: Informa UK Limited
Date: 17-06-2009
Publisher: SAGE Publications
Date: 11-2004
Abstract: Despite the continuous increase of investment in information and communication technologies (ICT) in the tourism industry, empirical studies have not persuasively established corresponding increases in productivity. Indeed several shortcomings have been identified in past studies. This study proposes a new way of assessing ICT productivity. The methodology is tested in a data set from the three-star hotel sector in the United Kingdom using a nonparametric technique called data envelopment analysis (DEA). Empirical findings reveal that productivity gains accrue not from investments per se, but from the full exploitation of the ICT networking and informationalization capabilities. A model for managing ICT applications and benefits is proposed.
Publisher: Informa UK Limited
Date: 03-01-2015
Publisher: Emerald
Date: 20-04-2010
DOI: 10.1108/09596111011035945
Abstract: This paper aims to explore the occurrence and implications of staff turnover in the Greek tourism industry as well as looks into the current and future strategies adopted by Greek enterprises for addressing this unavoidable and unpredictable phenomenon. A survey research instrument was distributed both online as well as through e‐mails over a period of four weeks for collecting primary data from a convenience s le of Greek tourism enterprises. This process yielded 63 usable responses. The findings revealed that the Greek tourism industry faces similar staff turnover impacts that are also found in other countries. Enterprises reported to experience similar staff turnover levels irrespective of their tourism sector, i.e. travel agents, hotels etc. staff turnover levels were not found to be homogeneous across organizational hierarchical levels respondents claimed that staff turnover is mainly instigated by factors that are beyond management control and that staff turnover negatively affects service quality levels, costs and time related to staff recruiting and training, while it enhances idea generation. Strategies reported to be used by the respondents for managing staff turnover demonstrate a shift from people retention strategies to knowledge retention strategies. The small number of responses suggests that the findings should be treated with caution. New research approaches for studying staff turnover, such as social network analysis, are recommended for future research. The paper contributes to the international hospitality literature by providing primary data about the level, the type and the consequences of staff turnover in the Greek tourism industry.
Publisher: Informa UK Limited
Date: 28-04-2004
Publisher: Elsevier BV
Date: 04-2004
Publisher: Elsevier BV
Date: 02-2015
Publisher: Cognizant, LLC
Date: 2003
Publisher: Springer Science and Business Media LLC
Date: 08-01-2015
Publisher: Wiley
Date: 2019
DOI: 10.1002/PRA2.194
Publisher: Elsevier BV
Date: 03-2011
Publisher: Informa UK Limited
Date: 27-12-2017
Publisher: Elsevier BV
Date: 10-2008
Publisher: Elsevier BV
Date: 09-2020
Publisher: Elsevier BV
Date: 08-2014
Publisher: Informa UK Limited
Date: 03-06-2020
Publisher: Elsevier BV
Date: 07-2007
Publisher: Elsevier BV
Date: 08-2014
Publisher: Emerald
Date: 09-2004
DOI: 10.1108/10662240410555298
Abstract: Supply chain management (SCM) is an integrating philosophy to manage the total flow of materials, information and finance from supplier to ultimate customer. The goal of SCM is to meet the needs of the final consumer by supplying the right product at the right place, time and price. Companies use SCM as a way to meet the competitive challenges of today's business environment. The focus of SCM has shifted from engineering efficient functional processes to the co‐ordination of activities in a supply chain network. The aim of this paper is to examine the stages in the evolution of the supply chain to an electronic supply chain. To illustrate and support the types of evolutionary progress involved, best practices and case studies are provided and analysed.
Publisher: Informa UK Limited
Date: 09-2008
Publisher: Springer International Publishing
Date: 2019
Publisher: Springer International Publishing
Date: 23-11-2019
Publisher: Emerald
Date: 02-2004
DOI: 10.1108/09604520410513703
Abstract: Service quality is argued to be a crucial success factor for application service providers (ASPs), but yet an empirically validated instrument for measuring the service quality of ASP vendors needs to be developed. This paper aimed to fill in this gap. After synthesising previous literature on the service quality construct within the context of IS, e‐commerce, ICT outsourcing and ASP effectiveness, the paper proposes a set of dimensions and model for measuring ASP service quality. The model is tested by surveying and analysing data from Greek companies using ASP for developing and maintaining their Web stores. Directions for future research, as well as suggestions for improving the practices of ASP suppliers and users’ are also provided.
Publisher: SAGE Publications
Date: 26-04-2018
Abstract: Literature on social entrepreneurship provides a limited understanding of how to generate social value. The article expands on a “learning with the market” approach for developing a framework, explaining how social entrepreneurs can manage, get engaged with, form, and create (new) markets for co-creating social value and transformation. The applicability and implications of the framework are examined through a case study of a social restaurant (Mageires). Data collected from various restaurant stakeholders (customers, employees, suppliers, owners/founders, and other business partners) identified three market capabilities for generating social value and change: network structure (building networks with various stakeholders), market practices (e.g. institutionalization of “new currencies” for conducting economic transactions, adoption of ethical, flexible, and all inclusive recruiting practices), and market pictures (e.g. use of a common terminology and performance metrics and generation of stakeholders’ dialogues for creating intersubjective meanings).
Publisher: Elsevier BV
Date: 04-2012
Publisher: Springer International Publishing
Date: 2017
Publisher: Elsevier BV
Date: 04-2008
Publisher: Emerald
Date: 13-06-2016
DOI: 10.1108/IJCHM-06-2014-0285
Abstract: Although the generation of social value is the focus of social entrepreneurship, little research attention is paid on how social value and transformation can be created. By adopting a market approach, this study aims to develop a framework showing how social enterprises in tourism/hospitality can generate social value and transformation. A thorough literature review revealed that a market approach is an appropriate lens for understanding social entrepreneurship. Consequently, a framework based on “learning with the market” is proposed as a useful tool for identifying, managing and also creating (new) opportunities for social ventures. The justification and the theoretical underpinnings of the market-based framework are further supported by discussing various other theories and concepts. The framework identifies three capabilities that social entrepreneurs need to develop for generating social value and transformation: network structure, market practices and market pictures. Several ex les from tourism and hospitality social enterprises are analyzed for showing the applicability and usefulness of the framework. The paper proposes a conceptual framework as well as several research directions for further testing, refining and expanding it. By applying the framework on several tourism and hospitality social enterprises, the paper provides practical implications about the capabilities that social enterprises should develop for engaging with other market actors to identify and exploit (new) market opportunities for social value co-creation, and influence market plasticity for forming new markets and driving social change. The suggested framework identifies the capabilities and the ways in which (tourism/hospitality) social enterprises can engage with and form markets for co-creating social value and escalating their social impacts through social transformation. The paper provides a new marketing approach (that overcomes the limitations of traditional economic theories) for understanding how social enterprises can shape, manage and engage with social markets for generating social value.
Publisher: Emerald
Date: 08-06-2021
DOI: 10.1108/IJCHM-08-2020-0808
Abstract: The study adopts the conservation of resources (COR) theory for providing a better theoretical understanding of punitive supervision as an antecedent of employees’ minor deviant behaviors (namely, employee time theft and knowledge hiding) via creating cognitive mechanisms (employees’ perceived incivility). The purpose of this paper is to examine the moderating role of employees’ RESILIENCY on employees’ ability to buffer the impacts of punitive supervision. Data was gathered from 265 frontline hospitality employees in Pakistan. A survey was administered in person to establish trust and rapport with employees and so, collect reliable data. The findings confirmed a direct and mediated impact of punitive supervision on employee minor deviant behaviors via creating perceived incivility. The moderating role of employees’ resiliency was also confirmed, as the employees’ resiliency helped them mitigate the impact of punitive supervision on perceived incivility. Data was collected from employees’ perceptions working in one industry and cultural setting. As employees’ perceptions (influenced by their cultural background) significantly affect their interpretations and reactions to punitive behavior, future research should validate and refine the findings by collecting data from a wider and ersified cultural and industry setting. The findings provide theoretical explanatory power of the drivers and the contextual factors leading to minor employee deviant behaviors. The findings guide managers on how to develop pro-active and re-active strategies for deterring the occurrence and eliminating the consequences of punitive supervision. This study contributes to the literature in multiple ways. It identifies and validates punitive supervision as an antecedent of Deviant Work Behavior (DWB). It provides a theoretical underpinning for explaining how punitive supervision spurs cognitive mechanisms, which in turn drive DWB. It also studies the nexus between destructive supervision and its outcomes in its entirety by studying the mediated and the moderating impacts of punitive supervision and perceived incivility, respectively.
Publisher: SAGE Publications
Date: 07-2003
DOI: 10.1177/146735840300400409
Abstract: Changes in the higher educational environment are having a tremendous impact on the education process, curricula, learning outcomes and instructional practices. This paper aims to identify the challenges facing established universities in tourism and hospitality education and to provide insight of how these could be managed in the future. Five sources of change are identified: the socio-economic and technological environment global competition the student market educators and teaching methods and the tourism and hospitality industry. The exploitation of modern technologies and the development of information literacy and knowledge management skills are the two major issues that universities need to consider in the future.
Publisher: Emerald
Date: 13-01-2020
DOI: 10.1108/JHTT-05-2019-0069
Abstract: The purpose of this paper is to discuss the disrupting usage and impacts of blockchains and cryptocurrencies and advocate their role as enablers of sustainable tourism development goals. Literature on blockchains and cryptocurrencies is critically synthesized, debated and expanded to identify and discuss their implications toward sustainable tourism futures. As a distributive digital ledger, blockchains have the potential to create a more inclusive tourism future to address debates around tourism as a vehicle for sustainable development that alludes to value accruing to only certain providers and consumers. Blockchains and their cryptocurrencies (as a financial transaction capability) elevate trust and relational capabilities in an expedited and holistic manner, democratize participation in economic systems and re-distribute power and economic relations amongst actors by influencing the way data (the currency of the digital economy and the lifeblood of tourism) is collected, stored, exchange, owned and traded for co-creating value. The paper is conceptual and speculative by identifying ways in which blockchain and cryptocurrencies can support sustainable tourism development goals. Directions for future research are provided for further elaborating and collecting primary evidence on whether the premise and applications of these technologies can deliver the acclaimed sustainable impacts. The paper contributes to the emerging but controversial literature about the trajectories between technology and sustainability by critically debating on how blockchains, through cryptocurrency economies, can be positioned to facilitate sustainable tourism futures.
Publisher: Inderscience Publishers
Date: 2007
Publisher: Informa UK Limited
Date: 18-04-2023
Publisher: Emerald
Date: 26-06-2019
Publisher: Emerald
Date: 12-2001
DOI: 10.1108/09596110110403956
Abstract: Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology (IT). Suggests that strategic success and operational implementation have been built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need to understand how technology changes the “rules of the game” and identify alternative strategies for gaining competitive advantage. In reality, strategic implementation is either “service‐led” or “IT‐led”.
Publisher: Informa UK Limited
Date: 12-2008
DOI: 10.2167/CIT053B.0
Publisher: Elsevier BV
Date: 2006
Publisher: Informa UK Limited
Date: 26-03-2020
Publisher: Springer Science and Business Media LLC
Date: 14-07-2015
Publisher: Springer Singapore
Date: 2019
Publisher: Informa UK Limited
Date: 07-2006
Publisher: Elsevier BV
Date: 09-2005
Publisher: Elsevier BV
Date: 2014
Publisher: Elsevier BV
Date: 11-2021
Publisher: SAGE Publications
Date: 03-05-2021
Publisher: Informa UK Limited
Date: 02-04-2002
Publisher: Informa UK Limited
Date: 07-01-2021
Publisher: Informa UK Limited
Date: 10-2011
Publisher: Emerald
Date: 17-05-2021
DOI: 10.1108/JHTT-02-2020-0034
Abstract: Research analyzing online travelers’ reviews has boomed over the past years, but it lacks efficient methodologies that can provide useful end-user value within time and budget. This study aims to contribute to the field by developing and testing a new methodology for sentiment analysis that surpasses the standard dictionary-based method by creating two hotel-specific word lexicons. Big data of hotel customer reviews posted on the TripAdvisor platform were collected and appropriately prepared for conducting a binary sentiment analysis by developing a novel bag-of-words weighted approach. The latter provides a transparent and replicable procedure to prepare, create and assess lexicons for sentiment analysis. This approach resulted in two lexicons (a weighted lexicon, L1 and a manually selected lexicon, L2), which were tested and validated by applying classification accuracy metrics to the TripAdvisor big data. Two popular methodologies (a public dictionary-based method and a complex machine-learning algorithm) were used for comparing the accuracy metrics of the study’s approach for creating the two lexicons. The results of the accuracy metrics confirmed that the study’s methodology significantly outperforms the dictionary-based method in comparison to the machine-learning algorithm method. The findings also provide evidence that the study’s methodology is generalizable for predicting users’ sentiment. The study developed and validated a methodology for generating reliable lexicons that can be used for big data analysis aiming to understand and predict customers’ sentiment. The L2 hotel dictionary generated by the study provides a reliable method and a useful tool for analyzing guests’ feedback and enabling managers to understand, anticipate and re-actively respond to customers’ attitudes and changes. The study also proposed a simplified methodology for understanding the sentiment of each user, which, in turn, can be used for conducting comparisons aiming to detect and understand guests’ sentiment changes across time, as well as across users based on their profiles and experiences. This study contributes to the field by proposing and testing a new methodology for conducting sentiment analysis that addresses previous methodological limitations, as well as the contextual specificities of the tourism industry. Based on the paper’s literature review, this is the first research study using a bag-of-words approach for conducting a sentiment analysis and creating a field-specific lexicon.
Publisher: Wiley
Date: 07-03-2011
DOI: 10.1002/PATH.2848
Abstract: PPP2R1A mutations have recently been described in 3/42 (7%) of clear cell carcinomas of the ovary. PPP2R1A encodes the α-isoform of the scaffolding subunit of the serine/threonine protein phosphatase 2A (PP2A) holoenzyme. This putative tumour suppressor complex is involved in growth and survival pathways. Through targeted sequencing of PPP2R1A, we identified somatic missense mutations in 40.8% (20/49) of high-grade serous endometrial tumours, and 5.0% (3/60) of endometrial endometrioid carcinomas. Mutations were also identified in ovarian tumours at lower frequencies: 12.2% (5/41) of endometrioid and 4.1% (2/49) of clear cell carcinomas. No mutations were found in 50 high-grade and 12 low-grade serous carcinomas. Amino acid residues affected by these mutations are highly conserved across species and are involved in direct interactions with regulatory B-subunits of the PP2A holoenzyme. PPP2R1A mutations in endometrial high-grade serous carcinomas are a frequent and potentially targetable feature of this disease. The finding of frequent PPP2R1A mutations in high-grade serous carcinoma of the endometrium but not in high-grade serous carcinoma of the ovary provides clear genetic evidence that these are distinct diseases.
Publisher: Springer International Publishing
Date: 15-12-2018
Publisher: Elsevier BV
Date: 07-2008
Publisher: Springer International Publishing
Date: 15-12-2018
Publisher: Springer Science and Business Media LLC
Date: 09-2021
Publisher: Informa UK Limited
Date: 07-2020
Publisher: Springer Singapore
Date: 2021
Publisher: Elsevier BV
Date: 06-2016
Publisher: Korea Society of Management Information Systems
Date: 28-02-2015
Publisher: Cognizant, LLC
Date: 12-2011
Publisher: Emerald (MCB UP )
Date: 2005
Publisher: IGI Global
Date: 04-2010
Abstract: Online travel firms exploit current ICT advances for developing mass customization (MC) capabilities and addressing the needs of the sophisticated travellers. However, studies investigating MC in services and specifically in tourism are limited. By adopting a customer-focused approach, this paper addresses this gap by analysing the following issues: a) the ICT and product dimensions that online firms can customise for developing and implementing different MC models and b) the customer value and benefits provided by the different MC models. After reviewing and illustrating the interrelationships of studies coming from the fields of customer value, MC and IS design, the author proposes a customer value based framework for developing MC models. The applicability and practical implications of this framework are demonstrated by analysing the MC practices of three online travel cyberintermediaries. Finally, the paper summarises the formulation of research propositions investigating the influence of users’ characteristics on the customer value and benefits sought by MC practices and on the design of the IS platforms supporting MC services.
Publisher: Emerald
Date: 12-01-2015
DOI: 10.1108/JSTP-11-2014-0248
Abstract: – The purpose of this editorial paper is to set out the vision for the Journal of Service Theory and Practice ( JSTP ). – Together with personal reflections of the authors, it is based on a review of literature on the past, the present and the future of service research, an analysis of a broad range of global environmental trends, as well as interviews, communications and feedback from eminent scholars in the field of service research. – The paper sets out the expanded aims and scope for the JSTP . It also explains the rationale for the change in title and elaborates upon expectations for manuscripts submitted to the journal. – It identifies a set of research priorities for the journal and the field. – It highlights the importance of translating theory into practice by making meaningful recommendations and action plans for firms and managers. – This paper is written at a time when the journal has been undergoing considerable change, including retitling as well as the complete restructuring of the editorial team. It is also written at a time when the field of service management is being transformed by new approaches and research perspectives. As such, it is both necessary and timely.
Publisher: Emerald
Date: 24-04-2007
DOI: 10.1108/17410390710740772
Abstract: The purpose of the paper is to show that research on the internet's impact on B2B inter‐firm relations is limited, while findings are anecdotal and sometimes contradictory. This study investigates inter‐firm relations amongst Business Travel Management (BTM) firms and their clients by examining the impact of online BTM solutions on the creation and reinforcement of relational bonds. The paper shows that two major approaches were combined for examining inter‐firm relations: economic (transaction costs economics) and socio‐psychological (social exchange inter‐organisation and industrial network) theories. A model illustrating the interrelations amongst the use of online BTM solutions, two structural (communication, dependence) and two social bonds (trust, satisfaction) was proposed for investigating the impact of online BTM solutions on BTM‐clients relations. Data were gathered from a convenience s le of BTM managers in the UK, Greece, and Cyprus and 194 usable responses were analysed using structural equation modelling. The paper finds that the impact of online BTM solutions on trust, satisfaction and dependence was not confirmed. However, the hypotheses reflecting the interactions between structural and social bonds were supported, which confirmed the mediating impact of internet‐enabled communication on fostering inter‐firm relations. In this paper the s le is convenient, while data are gathered only from the buyer‐traveller perspective. Larger scale, cross‐industry studies that also combine buyers' and sellers' perspectives are required. The paper shows that the internet's ability to foster relational bonds was found to be dependent on its exploitation for enhancing inter‐firm communications. When using the internet for enhancing clients' relations and satisfaction, firms should exploit the internet's communication tools and identify clients' information needs for customising the communications' content. The paper sees that the internet's impact on forming relational bonds and building B2B relations in the BTM context has not been previously researched.
Publisher: Emerald
Date: 22-06-2010
DOI: 10.1108/02634501011053559
Abstract: The paper first aims to analyse the role and functionality of geocollaborative portals in assisting collaborative trip planning processes and then it seeks to develop and test a model for measuring the multi‐dimensionality of customer value perceived by system users. Primary data are collected from students assigned to use Yahoo! Trip Planner for collaboratively designing an hypothetical trip. A two step approach of an exploratory factor analysis and confirmatory factor analysis was used for testing the model measuring the types of customer value derived from the system use. Findings provide evidence of the existence of both “give” (risk, time and effort to use the system) and “get” (functional, social and emotional) customer values. Findings are limited to the demographics of the students' s le, while future research should also try to replicate the study in other contexts (e.g. cultures, type of trips and destinations). The findings provide useful information about the value dimensions that can affect customer behaviour in using and preferring a particular geocollaborative portal, which in turn give useful guidance on how to design and develop the functionality and services of such systems. The paper contributes to the fields related to the role of geocollaborative portals in supporting collaborative decision processes and the types of customer value deriving from and motivating technology use. The paper also contributes to the field related to user toolkits developed to assist customers in designing and customising products/services.
Publisher: Informa UK Limited
Date: 08-09-2003
Publisher: Informa UK Limited
Date: 21-08-2015
Publisher: SAGE Publications
Date: 04-2013
Abstract: Although the use of online coupons is increasing in popularity in the tourism industry, there is limited research investigating the design and the implementation of online coupons that maximizes their business benefits. Research in this field is urgent, as preliminary studies provide conflicting evidence about the impacts of online coupons on firm’s performance. This article aims to fill in this gap by developing a holistic framework demonstrating how tourism firms can effectively design and implement online coupons. To achieve that, the article reviews and also expands the previous literature on coupon promotion in order to consider the new characteristics and capabilities of online coupons the implications of the latter on online coupon delivery and management practices and customer behaviour towards the online coupons and the firm. The framework is developed under two dimensions: (a) it identifies the stages of customer behaviour that need to be materialized for achieving the benefits of online coupons as well as it proposes metrics for measuring the achievement of the aims of these stages and (b) it identifies the various factors that may influence the customer behaviour towards the online coupons and the firm at each of these stages. The implications of the proposed framework are also discussed.
Publisher: Elsevier BV
Date: 12-2010
Publisher: Cognizant, LLC
Date: 03-2012
DOI: 10.3727/108354212X13330406124052
Abstract: Destination management (DM) is a collaborative process requiring destination marketing organizations (DMOs) to reconcile the erging interests of various stakeholders and actively involve them in decision- and policy-making processes. Web 2.0 tools and e-democracy applications empower DMOs to further enhance the role and deepen the participation of tourism stakeholders in such collaborative DM processes. however, the literature has paid limited attention to such issues. this article synthesizes literature from four fields [namely stakeholder theory, collaborative decision making, collaborative destination management (CDM), and e-democracy] for developing a framework showing how DMOs can exploit Web 2.0 for developing collaborative decision-making processes for DM. the theoretical and practical implications of this framework are discussed.
Publisher: Emerald
Date: 2007
Publisher: Informa UK Limited
Date: 08-05-2007
Publisher: Wiley
Date: 30-08-2012
DOI: 10.1002/JTR.1914
Publisher: Informa UK Limited
Date: 10-2009
Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management
Date: 2009
DOI: 10.20867/THM.15.1.6
Abstract: Research into tourism and hospitality training field has been focused on the subjects of training need assessments, training evaluation models, training within organizational frameworks and useful training techniques. Despite the significance of the above aspects, less afford has been made in the field of training quality and particularly in defining those factors that the quality of a training program consists of. Taking into account that training is a service which the organization, the producer, delivers to its employee, the consumer, this research is going one step further and not only exams SERVQUAL in the training field, but tries to examine inductively at distinctive training quality dimensions from the perspective of trainees point of view that are not subject of other service industry. The definition of training quality dimensions can lead those who develop a new training program to use those dimensions as a framework for greater training outcomes. Moreover, this research tests how the GAP model is compared with the measurement of perceptions merely and the measurement of expectations lone of training quality, as defined by the trainees.
Publisher: Informa UK Limited
Date: 04-2004
Publisher: eLife Sciences Publications, Ltd
Date: 22-04-2021
DOI: 10.7554/ELIFE.58686
Abstract: Vertebrate macrophages are a highly heterogeneous cell population, but while Drosophila blood is dominated by a macrophage-like lineage (plasmatocytes), until very recently these cells were considered to represent a homogeneous population. Here, we present our identification of enhancer elements labelling plasmatocyte subpopulations, which vary in abundance across development. These subpopulations exhibit functional differences compared to the overall population, including more potent injury responses and differential localisation and dynamics in pupae and adults. Our enhancer analysis identified candidate genes regulating plasmatocyte behaviour: pan-plasmatocyte expression of one such gene ( Calnexin14D ) improves wound responses, causing the overall population to resemble more closely the subpopulation marked by the Calnexin14D -associated enhancer. Finally, we show that exposure to increased levels of apoptotic cell death modulates subpopulation cell numbers. Taken together this demonstrates macrophage heterogeneity in Drosophila , identifies mechanisms involved in subpopulation specification and function and facilitates the use of Drosophila to study macrophage heterogeneity in vivo.
Publisher: Emerald
Date: 24-05-2013
Abstract: The study aims to adopt a multi‐stakeholder and inter‐organizational information systems (IOIS) approach for investigating the factors affecting the adoption of destination management systems (DMS) by various tourism stakeholders in Greece. A literature review and focus groups were used for identifying and contextualizing the factors affecting the tourism stakeholders' decision to adopt DMS. In addition, a nationwide survey was conducted measuring the perceptions of various stakeholders in Greece about the factors influencing their DMS adoption. The findings demonstrate that inter‐organizational and collaboration issues, secondary intra‐organizational and technological factors affect stakeholders' decision to adopt DMS. Significant different perceptions about the role and effectiveness of DMS were found between private and public tourism organizations, which highlight the need to manage the different (and sometimes conflicting) stakeholders' perceptions and interests. Research can be conducted in different sectors to refine and test the findings about the factors influencing IOIS adoption in various social and environmental contexts. Future studies could also refine the findings by investigating not only the factors affecting the adoption of DMS but also the factors influencing their implementation and operations. The findings reveal important factors that need to be considered for influencing the stakeholders' decision to adopt IOIS and DMS in tourism. Specifically, the study highlights the need to address the adoption of DMS as a socio‐technical project that primarily emphasizes the management of stakeholders' relations, perceptions and interests. The findings also reveal the organizational and behavioural changes that are required in order to transform the management and increase the effectiveness of public DMS, which in turn can significantly increase the DMS adoption. The findings contribute to the tourism field by examining DMS from a multi‐stakeholder and IOIS approach. The study also contributes to the IOIS literature by contextualizing and providing evidence of IOIS results from the tourism industry, since contextualization is considered crucial for refining and enhancing the transferability of IOIS research. The study also further advances IOIS research by including and investigating the perceived importance of items about the social context of IOIS (i.e. interorganizational and collaboration issues) as explanatory factors of IOIS adoption.
Publisher: Springer International Publishing
Date: 03-09-2018
Publisher: Springer International Publishing
Date: 03-09-2018
Publisher: Elsevier BV
Date: 2014
Publisher: Emerald
Date: 20-08-2018
DOI: 10.1108/IJCHM-10-2015-0536
Abstract: This paper aims to debate the technology-driven transformation of customer relationship management (CRM) into social CRM, which entails a shift from a transactional and automational solution to a customer experience management philosophy, reflecting high levels of customer empowerment. A literature review provides a critical analysis of the concept, tenets, aims and implementation approaches of social CRM. Arguments are summarised by developing a process-based framework for implementing social CRM. By adopting a value co-creation approach that recognises the technology-fostered customer empowerment, the social CRM highlights the need to immigrate from relationship management to relationship stewardship. In this vein, social CRM implementation should support and foster dialogue facilitation and customer engagement in co-creating customer experiences. To achieve these, five approaches for implementing social CRM are proposed: collecting, analysing and interpreting customer insight monitoring and improving the performance of CRM developing holistic and seamless personalised customer experiences gamifying CRM and loyalty programmes and nurturing community relationship management. The five approaches to social CRM implementation are identified and validated based on current industry practices, theoretical arguments and anecdotal evidence of professionals’ perceptions about their outcomes. Future research is required to collect hard evidence showing the business and customer impacts of these approaches. Social CRM immigrates relationship management from a transactional to a customer experience mindset that treats customers as co-creators of value and demands the tourism and hospitality firms to exploit the affordances of information and communication technologies to collect and analyse customer data for better understanding the customer develop customer touch points that do not only aim to sell but also primarily aim to enhance the customer interactions and experiences consider and treat the customers and the customer communities as co-creators, brand ambassadors and stewards of relations and motivate and enable customer participation into value co-creation processes for developing customer experiences and building relationships. Research in social CRM is emerging, but it mainly focusses on defining its scope and identifying the functionality and adoption of social CRM technology. The paper contributes to the literature by proposing five specific approaches and a process framework for implementing social CRM. Various directions for future research are also provided.
Publisher: Emerald
Date: 07-04-2014
Abstract: – Destination marketing systems (DMS) represent a vital inter-organisational information system (IOIS) for supporting the collaborative e-marketing strategies of tourism firms and the competitiveness of tourism destinations. However, many DMS have failed to deliver the expected outcomes, while the performance measurement of DMS has not been thoroughly investigated in the literature so far. The study synthesises research from the fields of DMS, IOIS and collaborative practices for investigating the perceptions of various tourism DMS stakeholders about the evaluation of DMS performance. The paper aims to discuss these issues. – The study conducted a nation-wide survey for measuring the perceptions of various tourism DMS stakeholders in Greece about the importance of the roles that DMS should serve as well as the items that should be used for measuring the performance of these DMS’ roles. – The findings showed that the public and private stakeholders held different perceptions about the roles of DMS as well as about the metrics that need to be used for evaluating DMS performance. The findings also showed that the perceptions that stakeholders hold about the roles of the DMS influence their perceptions about the performance evaluation of DMS. – The findings are based on evaluating a specific type of IOIS and sector/context. Thus, caution is required in generalising the results to other types of IOIS and social/environmental contexts. – The study highlighted that the performance and success of DMS, and of IOIS projects in general, require the nurturing of a collaborative culture and the co-ordination of the various stakeholders’ perceptions and interests. – The study addresses the gap in DMS performance evaluation and it contributes to the literature about IOIS evaluation by adopting a stakeholders approach.
Publisher: Informa UK Limited
Date: 07-2012
DOI: 10.1057/EJIS.2012.22
Publisher: Elsevier BV
Date: 03-2011
Publisher: Elsevier BV
Date: 2018
Publisher: Informa UK Limited
Date: 2005
Publisher: Emerald
Date: 29-01-2021
DOI: 10.1108/JSTP-10-2020-0233
Abstract: In 2020, the Journal of Service Theory and Practice (JSTP), previously titled Managing Service Quality, celebrates its 30th anniversary. This study provides a retrospective of the evolution and contribution of the journal to service research by identifying its major trends, research constituents, factors contributing to citations and thematic structure over its 29 active years (1991–2019). The paper concludes by providing directions and ideas for progressing service research The study uses the Scopus database to extract JSTP's bibliographic data. It employs bibliometric methods to study the trends of the journal, such as the citation structure and most-contributing authors, institutions and countries. Bibliographic coupling and keyword co-occurrence analyses are used to study the intellectual structure of the journal. Regression analysis discloses the factors influencing citations of JSTP articles. Factors explaining the citation count of JSTP articles include article age, number of author keywords, article length, title length and number of references. JSTP's influence has grown significantly in the scientific community, which is evidenced by findings relating to the citation counts, the thematic scope/variety and authorship features of the JSTP papers published during the last 30 years. JSTP attracts publications from around the globe, but most contributions come from the United States, United Kingdom and Australia. Although JSTP has continuously evolved with new and varied themes, a bibliographic coupling analysis clustered JSTP articles into five major clusters. The limitations of the Scopus database may impact the study's results. This study is the first to provide a comprehensive review of JSTP since its launch. It is useful to the editorial board and other JSTP stakeholders as well as service scholars alike.
Publisher: Elsevier BV
Date: 08-2012
Publisher: Emerald
Date: 13-09-2011
Publisher: Emerald
Date: 10-04-2017
Abstract: This paper aims to propose that the literature on customer engagement has emphasized the benefits of customer engagement to the firm and, to a large extent, ignored the customers’ perspective. By drawing upon co-creation and other literature, this paper attempts to alleviate this gap by proposing a strategic framework that aligns both the customer and firm perspectives in successfully creating engagement that generates value for both the customer and the bottom line. A strategic framework is proposed that includes the necessary firm resources, data, process, timeline and goals for engagement, and captures customers’ motives, situational factors and preferred engagement styles. The authors argue that sustainability of data-driven customer engagement requires a dynamic and iterative value generation process involving customers recognizing the value of engagement behaviours and firm’s ability to capture and passing value back to customers. This paper proposes a dynamic strategic value-creation framework that comprehensively captures both the customer and firm perspectives to data-driven customer engagement.
Publisher: Springer International Publishing
Date: 30-09-2017
Location: United Kingdom of Great Britain and Northern Ireland
No related grants have been discovered for Marianna Sigala.