ORCID Profile
0000-0002-5685-4721
Current Organisation
University of New South Wales
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Publisher: Emerald
Date: 14-06-2021
DOI: 10.1108/JIABR-05-2020-0148
Abstract: This paper aims to identify Islamic influence on customer satisfaction in Pakistan Takaful and conventional insurance industry. Specifically, it analyses the vital role of Shari’ah perception in achieving higher customer satisfaction. The data from 400 customers of both the family Takāful and life insurance (200 each) were collected. Further, the regression-based bootstrapping approach was applied through process macro developed by Hayes (2013). The results indicate that a higher Shari’ah perception positively affects the customer satisfaction in the Takaful industry with improved service and relationship quality whereas, it negatively affects customer satisfaction in case of the conventional insurance. Further, it has been found that customer satisfaction partially mediates the customer switching intentions in both the Takaful and conventional insurance industry in the presence of service quality and relationship quality. This research will enable the practitioners to understand the factors that affect customer satisfaction in Pakistan. It has the essential policy and managerial implications for the growth of the Takaful and conventional insurance industry. This is one of the pioneer studies investigating the impact of Islamic influence (specifically Shari’ah perception) on customer satisfaction in both the Takaful and conventional insurance industry in Pakistan.
Publisher: Informa UK Limited
Date: 12-2016
Publisher: Naif Arab University for Security Sciences
Date: 30-12-2021
DOI: 10.26735/KPOB8473
Abstract: While text passwords are still a pervasive authentication tool, their inadequacies are well recognized. Poorly chosen and weak passwords are the main reason behind security breaches. Multiple authentication techniques such as biometric, token-based, and knowledge-based authentication have been developed to overcome data leaks. However, acceptance of these authenticating techniques is complicated, and users find them hard to use. Microbusinesses, defined as having less than two employees, usually have very limited resources including budget, information security expertise and updated computer systems to fulfil the security requirements. Many microbusiness owners use the same information technology as in the home but for more sophisticated commercial reasons. An effective and easy way for microbusinesses to add an extra protection layer to their systems and passwords is through the use of password managers. This paper examines the useability and ease of use of the password manager software. We extended the Technology Acceptance Model (TAM) and tested the mediating role of self-efficacy on TAM's relationship with computer security usage. A s le of 420 microbusiness owners was taken to test the relationships among the variables through an online web-based survey. The results confirmed that self-efficacy plays a vital role in the user acceptance of password managers and reported its mediating role between perceived ease of use, perceived usefulness, and computer security usage.
Publisher: Frontiers Media SA
Date: 03-06-2022
DOI: 10.3389/FPSYG.2022.903473
Abstract: Cryptocurrency has revolutionized the economic system of the world. It provides a new and innovative means of exchange that has speedily invaded the financial market trends and changed the traditional cash world. However, consumers have low acceptability for blockchain-based cryptocurrency due to increasing online scams and the absence of a regulatory framework. There is also a misconception about its usage on many platforms, which has created a clear gap in the literature to address this issue. Therefore, the current study intends to investigate the effect of technology awareness on the behavioral intention of crypto users through perceived factors (usefulness, ease of use, risk). It also empirically examines the moderating role of government support on these indirect paths. The underlying framework is investigated by surveying 333 respondents from the Z generation. Results revealed that perceived factors (usefulness, ease of use, risk) mediate the relationship between technology awareness and behavioral intention. Furthermore, government support strengthens the indirect relationship of technology awareness on behavioral intention through technology acceptance determinants, such that the effect of technology awareness on behavioral intention through perceived factors (usefulness, ease of use, risk) is more assertive when government support is high. The findings will provide a new dimension to different financial bodies implementing monetary policy and highlight the need to adopt innovative digital technologies in Pakistan.
Location: Pakistan
No related grants have been discovered for Hassan Jamil.