ORCID Profile
0000-0002-1199-8617
Current Organisation
Edith Cowan University
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Publisher: Springer Science and Business Media LLC
Date: 12-2009
Publisher: Inderscience Publishers
Date: 2011
Publisher: Emerald
Date: 02-02-2015
Abstract: – The purpose of this paper is to identify service quality dimensions that could enhance the level of services provided by a variety of carriers and rank them, accordingly. – This research aims to identify service quality dimensions that could enhance the level of services provided by a variety of carriers and rank them, accordingly. – The results show that “safety,” “timeliness,” and “variety and type of airplane” are the most important service quality criteria from the passengers’ viewpoint. It also indicates that the most and least important dimensions of service quality are “tangibles” and “responsiveness,” respectively. The results ranked the airlines from one to three as Emirates Airline, Mahan Air, and Iran Air. – Most of the service quality criteria are descriptive and are stated using lingual expressions (cardinal or ordinal scales). Therefore, evaluation of perceptions and expectations of customers regarding service quality using non-fuzzy methods ignores the ambiguity involved in in idual judgments.
Publisher: Wiley
Date: 25-05-2015
DOI: 10.1111/IJCS.12211
Publisher: Inderscience Publishers
Date: 2014
Publisher: Informa UK Limited
Date: 31-07-2018
Publisher: Emerald
Date: 16-11-2012
DOI: 10.1108/17473611211282581
Abstract: The current study aims to investigate gender differences in hedonic and utilitarian values on Iranian young consumers' intentions for eating in fast‐casual restaurants. By testing a s le of 189 young consumers, aged 18 to 24, this study applied descriptive statistics, hierarchical regression analysis and independent s les t‐test to analyze the collected data. The findings revealed that both hedonic and utilitarian values are significant determinants of behavioural intentions to eat in fast‐casual restaurants. However, no moderation effect was found for gender in the above‐mentioned relationship. Convenience s ling technique applied in this research limits the generalizability of the findings. Findings of this study provide invaluable insights about young consumers from a developing country, which has been rarely investigated. This expands the understanding about their consumption behaviour and the role of underlying values in their behavioural intentions. By examining two distinct types of consumption values on the behavioural intentions of consumers, this study provides insights from young consumers in a developing country, namely Iran, which has been rarely investigated before.
Publisher: Emerald
Date: 07-11-2016
DOI: 10.1108/SAMPJ-06-2015-0042
Abstract: This study aims to investigate whether organizations can leverage on their sustainable business practices to attract valuable talents to gain competitive advantage over their competitors. Using factorial design, the authors conducted an experiment to assess the attractiveness of an organization in line with the social identity theory, based on the Bursa Malaysia corporate social responsibility (CSR) framework attributes (including environmental performance, community relation, workplace and marketplace performance). The findings of the current study supported the notion of social identity theory, as study subjects were attracted more to organizations with high corporate sustainable business (CSB) practices than organizations with low CSB practices. Specifically, findings of the current study revealed that job applicants have a higher intention to join and willingness to accept a job offer from organizations with more sustainable business practices. This study is limited by its s le size and selection, self-reported measures and its cross-sectional nature. Understanding the most preferred attribute of CSB practices will enable organizations to focus their valuable resources rightfully to market their CSR efforts for obtaining higher organizational attractiveness and competitive advantage. As many organizations perceive sustainable outcomes to be costly, demonstrating the positive link between CSB practices and organizational attractiveness for talents warrants a win-win paradigm. Talented workforce is essential for differentiating an organization from its competitors. As human resources are mostly unique and non-imitable, it has been recommended as a newly minted strategy to enable organization to achieve sustainable competitive advantages.
Publisher: Inderscience Publishers
Date: 2010
Publisher: Wiley
Date: 13-04-2020
DOI: 10.1002/CSR.1939
Publisher: Emerald
Date: 13-08-2008
DOI: 10.1108/01435120810894563
Abstract: The purpose of this paper is to investigate the importance of service quality aspects from the perspective of University of Tehran Central Library users. It also aims to measure how successful the library has been in meeting users' needs by providing good and reliable services. The research was conducted among library users. In order to meet the objectives of the study, SERVPERF methodology was used. Information was gathered via questionnaires which consisted of structured questions. All the closed ended questions were designed to elicit responses on a five‐point Likert scale to measure both respondent satisfaction and perception of service quality. The results show that, although University of Tehran Central Library has conducted several programs for improving its services, because of the lack of identifying the most important aspects of service quality in their customers' ideas, the efforts for providing customer satisfaction has failed to a great extent. This paper will be helpful to libraries planning to implement a quality management system to improve their quality service and increase customer satisfaction through continuous improvement. The concept of service quality assessment through SERVPERF is relatively a new concept among Iranian libraries and there is a lack of previous studies using this methodology in assessing perceived quality of academic libraries. Thus, this paper can be used as a guide for academic libraries that are interested in measuring customer satisfaction in order to excel in offering high quality services.
Publisher: Informa UK Limited
Date: 02-01-2019
Publisher: Emerald
Date: 28-09-2012
DOI: 10.1108/17471111211272552
Abstract: This paper aims to investigate corporate social responsibility (CSR) practices in Iran from the perspective of employees. To achieve the objectives of this research, the perceptions of 142 Iranian employees were examined regarding the CSR practices of their respective organizations. The required data were collected using a questionnaire. Exploratory factor analysis was conducted to refine scale items and confirm the factorial structure of the scale applied. Descriptive statistics and a t ‐test were used to analyze the data. The paper unveils information about the current status of CSR in Iran from the perspective of employees, and shows that on average Iranian employees perceive their organizations to be committed to CSR, although the mean CSR scores were relatively low in all dimensions. Also, this research shows that while the four‐factorial structure of Truker's CSR scale was confirmed in the Iranian context, some of the items had to be removed from the original scale when measuring CSR. The relatively low mean on the categories of CSR among Iranian organizations from the perspective of employees indicates the infancy level of CSR among Iranian organizations and calls for further awareness among Iranian organizations and managers about the issue of CSR. This research also shows that researchers need to be cautious when using CSR scales that have been developed in Western or European contexts to measure social responsibility activities of organizations in culturally different contexts such as the Middle East. A major limitation of this research pertains to s le size, which limits the generalizability of the findings to the whole country. This research indicates the infancy level of CSR among Iranian organizations and calls for further engagement of Iranian organizations in social initiatives and community outreach endeavors. Being among the first research studies of its kind to examine the CSR status in Iran, this study provides invaluable understanding and insights about the status of CSR in Iran, an important country in the Middle East. Furthermore, it validates and supports a recently proposed CSR scale by providing empirical findings from a culturally different context.
Publisher: Emerald
Date: 10-01-2023
Abstract: This study examines the relationship between green human resource management (green HRM) and employee innovative behaviour. It also investigates the mediating role of job satisfaction to explore the mechanism through which green HRM is related to employee innovative behaviour. Additionally, it examines the moderating role of inclusive leadership to determine the boundary condition of the relationship between green HRM and employee innovative behaviour. The study used a quantitative research approach using survey and collected 508 responses from full-time employees in Australia. The authors have found support for all the hypothesised relationships in the study. Specifically, green HRM is positively related to employee innovative behaviour. This relationship is mediated by job satisfaction and accentuated by inclusive leadership. Green HRM promotes a green atmosphere in which employees can contribute to a safer and healthier environment. Despite the increasing attention to green HRM in the management literature, little is known about the mechanisms and boundary conditions explaining employees' responses to green HRM.
Publisher: Elsevier BV
Date: 06-2013
Publisher: Inderscience Publishers
Date: 2015
Publisher: Wiley
Date: 06-06-2023
DOI: 10.1002/HRDQ.21512
Abstract: Meaningfulness is a fundamental psychological need and can result in numerous positive outcomes for employees and organizations. However, little is known about how inclusive leadership can promote employees' sense of meaningful work. Drawing upon self‐determination theory, we posit that inclusive leadership enhances meaningful work through creating psychological safety and fostering learning from errors. Inclusive leadership improves work meaningfulness as it contributes to better job attributes. Study hypotheses were tested using a multiple‐study research design, including a two‐wave field study of 317 full‐time employees (Study 1) and a randomized experimental vignette methodology with 440 participants (Study 2). Findings from both studies support the hypothesized mediation model and suggest that inclusive leaders enhance employees' meaningful work mediated through psychological safety and learning from errors.
Publisher: Emerald
Date: 11-11-2014
Abstract: – Given the uprising interest in the environmental responsibility issues among small businesses, the purpose of this paper is to design to probe into the relationship between stakeholders’ influence and environmental responsibility of Micro, Small and Medium-Sized Enterprises (MSMEs), and its consequent outcomes in an emerging economy. – A s le of 110 MSME owners participated in this study. Data were collected by means of questionnaire designed to measure the 12 constructs of focus. In order to test the hypotheses and examine the relationships proposed in the research framework, structural equation modelling was performed using SmartPLS. – This study revealed that among the primary stakeholders, only employees and customers significantly influenced environmental responsibility practices of MSMEs. Besides, it was found that environmental responsibility results in financial improvements and better relations with employees and customers. – This study is limited to MSMEs in Malaysia. Despite the relatively low response rate, which is common in MSME research, the geographic and sector distribution of s les provides a basis for generalizability of the results. – Since many MSME owners/managers are sceptical about the benefits of environmental practices, the findings of this study provided empirical support from an emerging economy about the positive outcomes of environmental practices. – By examining the key determinants that foster environmental practices in MSMEs, the current study provides important insights for policy makers to encourage MSMEs to initiate such responsible practices, which can lead to environmental preservation. – Other than enriching a systems-based view of firms’ environmental behaviour, this study empirically tests a research framework on role of stakeholders in determining environmental responsibility of small firms and their outcomes on firms’ performance.
Publisher: Inderscience Publishers
Date: 2016
Publisher: Emerald
Date: 24-10-2023
Abstract: This research focuses on the extent sharing economy transforms employability for women impacted by domestic and reproductive work. The authors explore the experience of mothers, of how digital peer-to-peer (P2P) platforms can affect their self-perceived employability and skills deterioration by unlocking human capital through technology acceptance. This study adopted a pragmatism-based approach incorporating using a single-case study research design with the Gioia methodology. It utilised a semi-structured telephone survey to collect data to explore the decisions around usage of a newly developed mobile P2P app, aiming to support employability among mothers. Analysis was conducted inductively using thematic analysis and partial least squares structural equation modelling (PLS-SEM). The study finds that mothers experience high rates of continued labour market attachment on a casual or part-time basis, difficulty in juggling family and work, and high levels of concern both about future employment/entrepreneurial opportunities and expected stress in balancing dual roles of carer and earner. While mothers are interested in using new sharing economy technologies to reduce skills deterioration and improve signalling, the authors find that there were both technology and non-technology related barriers. These included trust and security, life-stage mismatch, time poverty and limitation of service offerings. This research was limited to mothers in one state in Australia and by the case study research design, the measurement model and the self-report nature of the data collection. Hence, the findings may lack generalisability in other contexts. It also limits the ability to make conclusions regarding causality. This exploratory study contributes to research in the intersection between human resources (HR) and entrepreneurship by illustrating how sharing economy platforms can offer women a means to overcome the issues of signalling and skills deterioration in relation to aspects of human capital theory by developing new skills that may act as positive signals signal to potential employers or investors. Additionally, the social interactions between mothers, through technology adoption, can provide a basis for improving future self-employment or entrepreneurship and employability.
Publisher: Emerald
Date: 04-09-2009
DOI: 10.1108/17515630910989150
Abstract: This paper investigates the need for corporate social responsibility (CSR) in SMEs. Also, it aims to explore the motivations for practicing CSR from the perspective of Malaysian SMEs. Investigating the need for CSR in SMEs is done through a literature review. For the purpose of identifying the motivations for CSR practice, ten exploratory interviews were conducted with SME managers in Malaysia. The findings show that Malaysian SMEs were mostly practicing CSR because of their own beliefs and values, religious thoughts, and pressure and encouragement from stakeholders. Because this is an exploratory study, a small number of interviews were conducted. Future studies can expand this and go more in‐depth. The findings of the paper provide a good understanding of Malaysian SMEs' motivations for CSR, which will be helpful for policy‐makers. To the best of the authors' knowledge, this is among the first studies focusing on CSR in the Malaysian SME sector. Also, the exploratory qualitative approach of the paper can provide a better vision for future research.
Publisher: Springer Science and Business Media LLC
Date: 15-02-2018
Publisher: Emerald
Date: 21-10-2013
Abstract: – This study seeks to examine the influence of hedonic and utilitarian values on customers' satisfaction and behavioural intentions for dining out in the context of fast-casual restaurants in Iran. – A total of 379 surveys were collected (342 deemed usable) from respondents who had experienced dining out in a fast-casual restaurant at least once within one month prior to the survey collection time. A research model was tested using structural equation modelling (SEM) to examine the research hypotheses. – Results of the study revealed that both hedonic and utilitarian values significantly influenced satisfaction and behavioural intentions. Besides, satisfaction was also found to have a significant positive influence on behavioural intentions. The study also showed that utilitarian value has a more powerful influence on the behavioural intention of customers in the context of fast food restaurants. – The main limitation of this study pertains to the s le which is collected from a limited section of the society with high level of education. This study helps to expand the body of literature on the behaviour of young customers in developing countries. Besides, the current study has also contributed to theory by examining the usefulness of two distinct structures of consumer service values, namely hedonic and utilitarian. – This study expands the understanding of owners/managers in the food and hospitality industry about the influence of distinct value types on customers' satisfaction and behavioural intentions. – This study examined two distinct structures of consumer service values on the behavioural intentions of customers from a developing country. Since the structure of the fast food industry is different from most other countries, in that none of the giant fast food chain restaurants operate in Iran, the results of this study can provide invaluable insights from a different perspective.
Publisher: Inderscience Publishers
Date: 2012
Publisher: Informa UK Limited
Date: 04-09-2012
Publisher: SAGE Publications
Date: 31-07-2016
Abstract: Based on Berry’s seminal work on the acculturation process, this study examines the pattern of acculturation attitude among international postgraduate students in Malaysia, an emerging education hub in Asia. It also investigates the influence of several demographic factors (gender, geographical region, marital status, and education level) and predictors (English language proficiency, media usage, intention to stay in the host country after graduation, and perceived positive stereotype image) on international postgraduate students’ four acculturation attitudes integration, separation, assimilation, and marginalization. Our survey of a s le of 1186 international postgraduate students reveals that the most prevalent acculturation attitude chosen by the international postgraduate students is integration. The identified predictors are shown to positively influence integration attitude while the demographic factors have no significant effect on international postgraduate students’ acculturation attitude in Malaysia. Study findings provide valuable insights for education policymakers and university administrators to manage and address the needs of international students via effective acculturation programs.
Publisher: Elsevier BV
Date: 2012
DOI: 10.2139/SSRN.2027637
Publisher: Informa UK Limited
Date: 25-07-2019
Publisher: Inderscience Publishers
Date: 2012
Publisher: Inderscience Publishers
Date: 2011
Publisher: Inderscience Publishers
Date: 2014
Publisher: Emerald
Date: 13-03-2009
DOI: 10.1108/02656710910936726
Abstract: This paper seeks to review service quality factors of the airline industry, and to rank these factors in Iranian society. It aims to introduce a fuzzy TOPSIS approach for this purpose. The research was conducted among graduate students of the University of Tehran, Iran. In order to meet the objectives of the study, Fuzzy TOPSIS approach was used. Required information was gathered through a questionnaire. The results show that “Flight safety”, “Good appearance of flight crew” and “Offering highest possible quality services to customers 24 hours a day” are the most important airline service quality factors in the eyes of Iranian customers. Interestingly, “the possibility of checking flight schedule via telephone” has been selected as the least important quality factor by respondents. Research findings also announce that the majority of Iranian potential travellers prefer airplane as their transportation means. However, at the moment, they are mostly using buses as their first choice. The paper considers graduate university students as its s le society. Although university students are a group of airlines' potential customers, the paper findings might not be generalised to all groups of airline customers and further studies might be essential to see if the same ranking of service quality dimensions will be found within other groups of customers having other career backgrounds. The paper will be helpful in enabling airline industry policy makers to identify the key service quality factors in the eyes of Iranian customers. The concept of ranking airline service quality factors using a Fuzzy TOPSIS is a new approach. The study is the first application of a fuzzy approach to examine and rank customer expectations of airlines' service quality.
Publisher: Springer Science and Business Media LLC
Date: 05-08-2015
Publisher: Inderscience Publishers
Date: 2015
Publisher: Informa UK Limited
Date: 13-04-2018
No related grants have been discovered for Mehran Nejati.