ORCID Profile
0000-0002-4561-4298
Current Organisation
University of Technology Sydney
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Publisher: Emerald
Date: 29-02-2008
DOI: 10.1108/01443330810852891
Abstract: Managers working within organizations that are part of public–private collaborations comment on their “diabolical” nature and seek guidance as to their administration. Set in an organization involved in a public–private “service delivery contract”, the purpose of this paper is to report research into the collaboration and challenges experienced within the organization. It also seeks to consider to the significance of narrative and story‐telling in understanding these complexities. Data were collected using depth interviews and observation. The emerging discourse was analyzed using a machine‐based, lexigraphic tool to provide a framework for interpretive story analysis. The significance and value of each approach are illustrated as are the effective synergies between them. The paper identifies a number of different competing interests, including the needs of the clients vs the governmentally imposed goals and performance metrics of the organization. The limitations of this network form are highlighted through contrasting of manager and consultant stories it becomes plain that collaborative networking only occurs at the management levels. The role of the story‐teller and the story context emerge as significant. Further research that pays greater attention to the stories’ context, subtext, roles of narrator and others in the story is recommended. The paper demonstrates the value of extending machine‐based analysis with more interpretive approaches. The significance of story analysis in understanding the embeddedness of narrative is highlighted as the range of synergies that can arise from multiple analytical techniques.
Publisher: Emerald Group Publishing Limited
Date: 27-08-2014
Publisher: Springer Berlin Heidelberg
Date: 2009
Publisher: Elsevier BV
Date: 04-2014
Publisher: Elsevier BV
Date: 10-2007
Publisher: Emerald
Date: 12-1995
DOI: 10.1108/08858629510103879
Abstract: Explores the role of commitment in maintaining relationship bonds even when the level of satisfaction with specific transactions is low. A strong relationship can exist between these professional service providers and their clients even when participants do not feel positive about their interactions. A study of the factors which influence accountant choice and switching behavior shows a great reluctance by clients to alter the existing client/accountant relationship. Accountants′ clients are often unwilling to explore alternative service options even if dissatisfied. A number of different bases of commitment emerge from analysis of both the factors which might lead to a change in accountant and attitudes towards the current provider.
No related grants have been discovered for Sara Denize.