ORCID Profile
0000-0002-5516-8631
Current Organisation
University of Queensland
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Publisher: Elsevier BV
Date: 03-2202
Publisher: Center for Open Science
Date: 12-03-2020
Abstract: Peer-to-peer accommodation has been extensively studied over the past decade. The area that has most fascinated researchers – and most challenged policy-makers – is how to regulate peer-to-peer accommodation to avoid negative side effects, without restricting economic benefits (Dolnicar, 2019). Regulations are typically reported as in idual case studies at one point in time (Hajibaba & Dolnicar, 2017), yet they continuously evolve, sometimes radically, as in the case of Tasmania (Grimmer et al., 2019). This is the first longitudinal investigation of Airbnb regulations. It develops a typology of destinations based on their regulatory reaction to Airbnb, and identifies key regulatory aims, and specific measures for policy makers to achieve those aims. Our study focuses on popular tourist destinations affected by the normalisation of peer-to-peer accommodation: San Francisco, New York, Amsterdam, London, Berlin, Paris, Barcelona, Reykjavik, Vienna, Tokyo and Hobart. These destinations experienced reduced quality of life for residents (Sheppard & Udell, 2016), reduced housing availability (Ferreri & Sanyal, 2018) and affordability (Zale, 2018), a change in the character of neighbourhoods (Zale, 2018), additional competition for hospitality businesses (Davidson & Infranca, 2018), and potential safety risks for guests (Guttentag, 2015). Residents, commercial accommodation providers and local governments reacted by lobbying against Airbnb. Anyone benefitting from Airbnb (hosts, entrepreneurs and councils earning revenue) supported Airbnb's global lobbying c aign. This tension led destinations to introduce formal regulations.Based on academic publications, media reports and policy documents, we create a chronological summary of regulatory responses and identify generalisable patterns. Four types of responses emerge: regulation and taxation, introduction of a registration system, refinement and modification of regulations, and collaborative initiatives of governments and platform facilitators. We use these responses to track the evolution of Airbnb regulation.
Publisher: Center for Open Science
Date: 15-03-2021
Abstract: Airbnb reviews, and their effect on future bookings of the reviewed listing, have been studied extensively. What has been ignored to date, however, is the effect hosts’ responses to negative guest reviews can have on booking platforms, such as Airbnb, as a whole. This is the purpose of the present study – the first to experimentally investigate the effect of publicly visible host responses to negative guest reviews, including the effect of valence, objectivity, and length of host responses on stated booking likelihood, confidence in service delivery, perceptions, and booking-specific risk perceptions of the Airbnb platform. Addressing the accusations expressed in the negative guest review and formulating the host response in a positive way have a positive effect on the stated booking likelihood on Airbnb and on the confidence in Airbnb’s service delivery. Longer host responses also increase the confidence in Airbnb’s service delivery and improve Airbnb’s image. The findings from this study contribute to new knowledge they show – for the first time – that the responses to a guest review from one single host can affect the evaluation of the Airbnb platform in its entirety. The insights gained also contribute to the understanding of how host responses are best formulated, offering immediate practical implications for both hosts and peer-to-peer accommodation platforms.
Publisher: Center for Open Science
Date: 07-03-2022
Abstract: United Nations Sustainable Development Goal 12 calls for nations to ensure sustainable consumption and production. The tourism industry can contribute to this aim by reducing the provision of non-essential service components with negative environmental consequences, such as single-use plastic items. This study (1) identifies unsustainable non-essential accommodation services, (2) determines tourist preferences for each service compared to each other at aggregate and market segment levels, and (3) assesses the potential of two alternative theory-based approaches (risk reduction through autonomy and gain- and loss- framing of the price) to entice tourists to forfeit environmentally unsustainable non-essential service components. Results from a discrete choice experiment suggest that tourists see little value in most non-essential unsustainable service components and that gain-framing the price represents the most promising strategy to motivate tourists to voluntarily opt-out of such service components. Theoretical and managerial implications of these findings are discussed.
No related grants have been discovered for Dorine von Briel.