ORCID Profile
0000-0001-8770-2563
Current Organisations
University of the Sunshine Coast
,
Taylor's University
,
Edith Cowan University
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Publisher: Informa UK Limited
Date: 09-2023
Publisher: Informa UK Limited
Date: 27-08-2017
Publisher: Informa UK Limited
Date: 02-05-2017
Publisher: SAGE Publications
Date: 26-09-2022
DOI: 10.1177/10963480221127187
Abstract: This study provides evidence that hotels could reap benefits by including social justice notions of equity and fairness in their corporate social responsibility (CSR) activities. The study develops a novel conceptual model for understanding perceived social justice in the context of COVID-19 quarantine hotels based on social exchange theory. Data was collected using an online survey of 465 hotel customers, with results analyzed using structural equation modeling and bootstrap analysis. The results show that perceived CSR is a significant antecedent of brand loyalty and identification while perceived social justice mediates this relationship. Further, most human values, except the openness to change, were found to moderate the mediated relationship between perceived CSR and brand loyalty and identification through their interaction with perceived social justice. In general, the mediating effect of perceived social justice was stronger when the hotel customers scored higher on human value dimensions. Theoretical and practical implications are also discussed.
Publisher: Informa UK Limited
Date: 29-10-2019
Publisher: Informa UK Limited
Date: 10-04-2017
Publisher: Informa UK Limited
Date: 04-06-2018
Publisher: Informa UK Limited
Date: 02-05-2019
Publisher: Informa UK Limited
Date: 18-07-2019
Publisher: Elsevier BV
Date: 02-2015
Publisher: Elsevier BV
Date: 09-2016
Publisher: Informa UK Limited
Date: 16-08-2018
Publisher: Elsevier BV
Date: 04-2009
Publisher: Informa UK Limited
Date: 20-10-2019
Publisher: Wiley
Date: 14-09-2021
DOI: 10.1002/JTR.2492
Abstract: Oman is a developing tourism destination providing a range of cultural heritage experiences. The Omani Government has focused on preservation of tangible heritage such as forts, souqs and archaeology sites, where there is a separation between heritage experiences and resident's everyday life. Recently, small entrepreneurs in Nizwa, Oman have begun to reuse traditional houses as heritage accommodation and thus embedding the tourist in the social fabric. This research examines the development of these private sector heritage hotels and their implications for the development of tourism in Nizwa. Data were collected through face‐to‐face interviews with government, entrepreneurs, tourists, and residents. This study contextualises the practices framework of Richards (2018), illustrating the mutually dependent and evolving interrelationships between meanings, resources and competences in a developing destination. The reuse of heritage hotels as a way to provide tourists with intangible cultural heritage and contemporary life experiences has changed the meanings of these resources from valueless to valuable. This supports the further development of intangible cultural heritage tourism experiences, but implies stakeholders need new competencies in experience design and destination management. The study indicates that cultural practices are dynamic and that various stakeholder groups (government, residents, businesses, and tourists) may have different meanings and competences. Further research is required to determine if these dynamic relationships form patterns across destinations.
Publisher: Elsevier BV
Date: 02-2009
Publisher: Elsevier BV
Date: 08-2014
Publisher: Emerald
Date: 19-06-2017
Abstract: This review aims to discuss concepts and theories from cognitive psychology, identifies tourism studies applying them and discusses key areas for future research. The paper aims to demonstrate the usefulness of cognitive psychology for understanding why tourists and particularly pleasure travellers demonstrate the behaviour they exhibit. The paper reviews 165 papers from the cognitive psychology and literature regarding pleasure travel related to consciousness, mindfulness, flow, retrospection, prospection, attention, schema and memory, feelings and emotions. The papers are chosen to demonstrate the state of the art of the literature and provide guidance on how these concepts are vital for further research. The paper demonstrates that research has favoured a behaviourist rather than cognitive approach to the study of hedonic travel. Cognitive psychology can help to understand the mental processes connecting perception of stimuli with behaviour. Numerous ex les are provided: top-down and bottom-up attention processes help to understand advertising effectiveness, theories of consciousness and memory processes help to distinguish between lived and recalled experience, cognitive appraisal theory predicts the emotion elicited based on a small number of appraisal dimensions such as surprise and goals, knowledge of the mental organisation of autobiographical memory and schema support understanding of destination image formation and change and the effect of storytelling on decision-making, reconstructive bias in prospection or retrospection about a holiday inform the study of pleasurable experience. These findings indicate need for further cognitive psychology research in tourism generally and studies of holiday travel experiences. This review is limited to cognitive psychology and excludes psychoanalytic studies. Cognitive psychology provides insight into key areas of practical importance. In general, the use of a cognitive approach allows further understanding of leisure tourists’ behaviour. The concept of attention is vital to understand destination advertising effectiveness, biases in memory process help to understand visitor satisfaction and experience design and so on. Use of cognitive psychology theory will lead to better practical outcomes for tourists seeking pleasurable experiences and destination managers. This is the first review that examines the application of concepts from cognitive psychology to the study of leisure tourism in particular. The concepts studied are also applicable to study of travellers generally.
Publisher: Elsevier BV
Date: 06-2022
Publisher: Informa UK Limited
Date: 23-10-2019
Publisher: Informa UK Limited
Date: 09-07-2020
Publisher: Informa UK Limited
Date: 02-02-2023
Publisher: Elsevier BV
Date: 12-2018
Publisher: Informa UK Limited
Date: 15-09-2015
Publisher: Elsevier BV
Date: 10-2018
Publisher: Informa UK Limited
Date: 17-08-2018
Publisher: Informa UK Limited
Date: 05-09-2019
Publisher: Elsevier BV
Date: 09-2019
Publisher: Informa UK Limited
Date: 25-05-2018
Publisher: Elsevier BV
Date: 2008
Publisher: Informa UK Limited
Date: 12-09-2019
Publisher: Informa UK Limited
Date: 07-06-2017
Publisher: Informa UK Limited
Date: 17-04-2021
Publisher: Informa UK Limited
Date: 19-02-2019
Publisher: Informa UK Limited
Date: 08-08-2018
Location: United States of America
No related grants have been discovered for Noel Scott.