ORCID Profile
0000-0002-9199-6661
Current Organisation
Nanyang Technological University
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Publisher: Elsevier BV
Date: 07-2022
Publisher: Elsevier BV
Date: 09-2022
DOI: 10.1016/J.ENVPOL.2022.119639
Abstract: Particulate Matter (PM
Publisher: Elsevier BV
Date: 05-2020
Publisher: Emerald
Date: 23-05-2023
DOI: 10.1108/IJLM-07-2022-0288
Abstract: Omni-channel shopping affords consumers a variety of delivery options to receive products based on their preferred times and locations. By considering consumers' contributions (physical, social and attentive efforts) in co-creating delivery services, this study investigates their preferences for parcel delivery. A scenario-based questionnaire survey is conducted for data collection in Singapore (n = 483). Furthermore, a multinomial logistic regression is performed to assess consumers' choice mode of delivery among five alternatives, that is attended home delivery, unattended home delivery, automated self-collection locker, attended pickup point and click-and-collect. Compared to attended home delivery, consumers who choose the alternatives are found to be more willing to contribute physical effort but less interested in responding attentively to informational updates. Efforts required for social interactions discourage consumers from choosing attended deliveries, prompting unattended alternatives (e.g. home delivery and self-collection) as more attractive choices. Additionally, socio-demographic factors and product value also influence consumers' preferences. This study contributes to the literature by integrating the theoretical concept of consumer logistics into omni-channel studies, providing a new approach to examining consumers' channel behaviour. With detailed profiling that links product value and consumers' socio-demographics to their choice mode of delivery, the authors create practical insight into the optimal design of omni-channel distribution systems that best harness consumers' voluntary contributions.
Publisher: Elsevier BV
Date: 10-2019
Publisher: Elsevier BV
Date: 09-2020
Publisher: Elsevier BV
Date: 2022
No related grants have been discovered for Kum Fai Yuen.