ORCID Profile
0000-0003-4163-2218
Current Organisation
Zhejiang University of Technology
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Publisher: Springer International Publishing
Date: 2022
Publisher: Elsevier BV
Date: 2023
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: Springer International Publishing
Date: 2022
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: MDPI AG
Date: 28-06-2022
Abstract: With the recent development of internet healthcare, many hospitals have laid out their online platforms. However, there have been some poor service levels and low quality. The frequency of such problems has led to a decline in patient satisfaction. Therefore, it is vital to explore how hospitals can improve user satisfaction and willingness to visit them offline by setting up an online presence. Most studies conducted so far have remained limited to the single dimension of online or offline healthcare, with few studies exploring the relationship between them. While a few studies have explored the impact of online service quality on willingness to seek offline care, they also face the problem of a single perspective of analysis. Therefore, this study constructs a multidimensional model of the factors influencing online healthcare users’ willingness to seek offline care by integrating the value-based adoption model and the stimulus–organism–response model. Through a partial least squares-structural equation modelling analysis of 283 valid s les, this study found that online doctor–patient interactions and service quality positively impact user perception. This paper explores the development path of online healthcare from a new theoretical perspective. In addition, the findings provide new guidelines for hospitals to achieve economic and social benefits.
Publisher: Springer International Publishing
Date: 2022
Publisher: SAGE Publications
Date: 2023
DOI: 10.1177/20552076231197425
Abstract: In an environment with an ageing population, elderly care has become a focus of social attention. The combination of smart medical care with elderly care and how to encourage the elderly to participate in the systems and enjoy a higher quality of life have become social priorities. We aimed to analyse the perceived risk and value associations of self-health management-conscious older adults regarding smart medical and elderly care systems (SMECS) and to explore the mechanisms of SMECS affecting them. Using a Likert scale, we conducted a questionnaire-based survey and collected 387 valid responses. This was a cross-sectional study, and various key data were collected relating to the continued participation of older users in SMECS. Partial least squares structural equation modelling was used to explore the data. According to the data analysis, price, operability and personalisation all have significant correlations with perceived value and perceived risk. Perceptions of value and risk influence the continuous participation of the elderly, and this has a potentially positive effect on their mental and physical health. Under the home-based care model, economic factors and technological accessibility were important factors affecting the elderly's continuous participation in SMECS. A personalised programme for the elderly warrants attention. In addition, the effect of perceived risk from the health-related systems was stronger than their perceived value. This research can help elderly users bridge the digital ide and enjoy smart health and medical care.
Publisher: MDPI AG
Date: 10-06-2022
DOI: 10.3390/SU14127110
Abstract: Since its introduction, live e-commerce has shown rapid growth, especially in regions such as China, where the total market size has exceeded trillions of RMB. However, e-commerce live streaming has also caused widespread consumer impulse-buying behaviour during the development process. Therefore, based on stimulus–organism–response theory, from the perspective of human–computer interaction, this paper develops an impulse-purchase model for live e-commerce consumers, uses partial least squares structural equation modelling to process and analyse 339 valid questionnaires and, finally, validates the proposed hypotheses. The findings show that consumers’ visual appeal, perceived arousal and engagement play a mediating role in the relations among interface design, live atmosphere and impulse purchase. To promote the sustainability of a live-streaming economy, live-streaming platforms need to design attractive live-streaming interfaces, build a pleasant live-streaming atmosphere and enhance consumers’ positive emotions, while preventing their irrational purchasing behaviour. An in-depth analysis of the formation mechanism of this behaviour can help in alleviating the limitations of the lack of rich research results and a single perspective in this field. In addition, it can help stakeholders promote the sustainability of e-commerce live streaming in practice.
Publisher: IEEE
Date: 11-2017
Publisher: IEEE
Date: 12-2014
Publisher: Springer International Publishing
Date: 2022
Publisher: University of Technology, Sydney
Date: 2018
DOI: 10.5130/ACIS2018.CR
Publisher: MDPI AG
Date: 20-07-2022
DOI: 10.3390/SU14148907
Abstract: With the massive expansion in live streaming, enhancing the sustained engagement of users has become a key issue in ensuring its success. This study examines the relationship between real-time interaction, user perceptions, user intention to keep using live streaming, and whether this relationship differs between a live and a virtual live streaming environment. Using partial least squares (PLS) structural equation modelling (SEM), this paper analyses 240 valid questionnaire responses and finds that there is a link between real-time interactions, visual stimuli, and users’ sustained engagement. This shows that users’ active interactions while watching live streaming videos significantly affect their perceptions of social presence and trust, which in turn, affect their sustained engagement behaviour. These effects were found to vary with differences in the live streaming environment. The findings of this paper will play a positive role in understanding the differences between various live streaming environments, in optimizing the design of live streaming content and in improving the perceptions of emotional warmth by live streaming users.
Publisher: Springer International Publishing
Date: 2022
Publisher: ACM Press
Date: 2016
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 2022
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 2022
Publisher: MDPI AG
Date: 07-09-2022
Abstract: Social media provide users with multi-directional dialogue for creating and sharing health information that can effectively promote the self-management of health. In regard to the ‘greying’ trend in social media, most researchers have studied the health-related social media (HRSM) acceptance status and use behavior of middle-aged and elderly people, and have explored the role of HRSM in this group. However, the continuous participation of users is the key to the successful operation of HRSM, and is an essential prerequisite for the subsequent HRSM behavior habits of middle-aged and elderly people. Therefore, we aimed to explore what motivations drive the first use of HRSM among middle-aged and older adults, and the impact of their perception of HRSM, after personal use, on their intention to use it continually. In the study, we used the partial least squares structural equation model (PLS-SEM) to analyze data collected from online questionnaires. The results showed that a self-protection motivation and a social motivation promoted the initial participation of middle-aged and elderly in iduals. In addition, these people experienced deeper levels of perceived usefulness and perceived entertainment after their initial participation. The results also revealed that these two perceptions could positively influence middle-aged and elderly in iduals’ intention to continue with their participation. Our findings should help service platforms to better understand the needs of middle-aged and elderly users. This would help researchers and practitioners to gain a more complete understanding of the motivation of middle-aged and elderly people for participating in HRSM, and the related impacts this may have.
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: IEEE
Date: 10-2018
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: Springer Science and Business Media LLC
Date: 19-07-2023
DOI: 10.1057/S41599-023-01938-X
Abstract: The higher education system refers to the organisational structure of higher education institutions and the staff and infrastructure needed to provide postsecondary education. To better develop a country or region’s higher education system, administrators need to have a handle on the current state of the system, which requires regular and realistic assessments of the quality and sustainability of higher education. Thus, this study constructed a quality-sustainability model (QSM) for national higher education. Nine countries with developed higher education and 13 indicators were selected to reference higher education quality and sustainability globally. Principal component analysis (PCA) was used to downgrade these 13 indicators and extract the factor coefficient score matrixes. Of these, four principal components were used for further analysis. Each sub-indicator is assigned weights by the entropy weighting method (EWM) to obtain a quantifiable QSM. The model innovatively includes indicators such as “academic integrity” and is applied experimentally to data from nine countries to analyse the strengths and weaknesses of their higher education systems. The study found that each country’s education system has different strengths, and by comparing and summarising them, the findings can guide the development of future-oriented higher education. This study has made some development recommendations based on the model by combining multidisciplinary theories. The study enriches existing methods for assessing the quality of higher education and identifies the weaknesses and directions for the development of higher education in some developed countries.
Publisher: Springer Nature Switzerland
Date: 2023
Publisher: Emerald
Date: 06-07-2022
DOI: 10.1108/INTR-11-2021-0808
Abstract: Unauthorised file sharing (UFS) in online communities (OCs) is a major intellectual property concern. Researchers have traditionally viewed UFS as digital piracy and have suggested that deterrents, such as legal actions, should be in place. However, previous research has not considered the OC context and cannot explain why OC members share unauthorised files even when there is legislation against this in place. In OCs, UFS exhibits features of public goods contribution. Therefore, the authors claim that public goods contribution motivations can provide a compelling explanation for UFS in OCs. The authors propose a theoretical model in which two egoistic public goods contribution motivations (namely, warm-glow giving and demand for resources) are tested alongside motivations informed by the sanctions described by deterrence theory, a theory widely used within the digital piracy perspective. The authors find that warm glow and demand for resources are positively related to UFS in OCs the effect of warm glow is moderated by users' attachment to OCs. Importantly, the results suggest that although sanctions significantly predict UFS, the effect of sanctions on UFS becomes insignificant in the presence of warm glow, demand for resources and attachment. The study offers new insights into why users engage in UFS and highlights that public goods contribution should be taken into account in developing anti-piracy policies and practices.
No related grants have been discovered for Cong Cao.