ORCID Profile
0000-0003-0167-9134
Current Organisations
International Islamic University Malaysia
,
National Taiwan University
,
James Cook University
,
Universiti Brunei Darussalam
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Publisher: Inderscience Publishers
Date: 2013
Publisher: Emerald
Date: 29-07-2013
DOI: 10.1108/JHTT-05-2012-0015
Abstract: – The emergence of innovative internet-based reservation systems (iReservation systems) is threatening the sustainability of retail travel agencies (TAs) in Brunei Darussalam. With the friendliness and convenience offered by iReservation systems, many customers nowadays prefer to book their tickets and accommodations online. The purpose of this paper is to assess the impact of iReservation systems on TAs in Brunei Darussalam. In other words, the authors are interested to find out how TAs and customers react to iReservation systems. – To fulfil this objective, surveys were conducted on both the responses from TAs and their customers regarding iReservation systems in Brunei Darussalam. – Most in idual customers prefer to book their tickets and accommodations through iReservation systems. However, government and corporate customers still prefer to book tickets and accommodation by TAs. Most TAs are affected by iReservation systems either negatively or positively, depending on how TAs respond with their sustaining strategies such as segmentation, targeting and positioning in the market. – It is clear that without proper strategies in facing turbulent changes in the tourism industry, eventually traditional TAs will be disintermediated.
Publisher: Springer Science and Business Media LLC
Date: 21-05-2015
Publisher: SAGE Publications
Date: 2015
Abstract: Electronic health records (EHRs) store health-related patient information in an electronic format, improving the quality of health care management and increasing efficiency of health care processes. However, in existing information systems, health-related records are generated, managed, and controlled by health care organizations. Patients are perceived as recipients of care and normally cannot directly interact with the system that stores their health-related records their participation in enriching this information is not possible. Many businesses now allow customers to participate in generating information for their systems, strengthening customer relationships. This trend is supported by Web 2.0, which enables interactivity through various means, including social networks. Health care systems should be able to take advantage of this development. This article proposes a novel framework in addressing the emerging need for interactivity while preserving and extending existing electronic medical data. The framework has 3 dimensions of patient health record: personal, social, and medical dimensions. The framework is designed to empower patients, changing their roles from static recipient of health care services to dynamic and active partners in health care processes.
Publisher: IGI Global
Date: 2016
DOI: 10.4018/IJCBPL.2016010104
Abstract: The use of smartphones is generating large amounts of data. The term “big data” has become popular in describing a massive data, both structured and unstructured. Big data refers to high volume, high velocity, and high variety. This study used an inductive approach involving the distribution of a questionnaire to gain an understanding of smartphone users' habits in Brunei. Then, the authors identified several concerns that became the focal point of further analysis in the use of smartphones in daily activities. The findings is correlated to the growing of trends of big data application for users' benefit. The finding suggests that there is growing demand from smartphone users could create better services and value through big data application. The authors propose a big data approach that will enable service providers to enhance smartphone users' experiences. Big data application will enable smartphones to become smarter in terms of service and value.
Publisher: Al-Jamiah Research Centre
Date: 22-06-2019
Abstract: A successful healthcare organization exists when it provides good quality service. Powered by technological changes like big data, cloud computing, and Internet of Things, healthcare information is accessed and owned and the patient has become evolving within the healthcare environment. This affects the relationship between healthcare provider and customers, and between patients. Electronic Health Records (EHRs) and Electronic Medical Records (EMRs) are considered as a building block for electronic health development. Many literatures use both terms EHR and EMR interchangeably with no clear distinction in terms of scope and dimensions. The aim of the research is to examine the distinct role of EHR from EMR in order to promote patients’ empowerment. While, patient empowerment in e-health will enhance patients’ satisfaction, improve their health literacy, and involve patient in the process of health decision making.
Publisher: Inderscience Publishers
Date: 2015
Publisher: IGI Global
Date: 07-2015
DOI: 10.4018/IJEHMC.2015070104
Abstract: Developments in ICT have created a new generation of networking technology that affects all areas, including healthcare. The use of ICT in healthcare organizations, for ex le in health information systems (HIS), has developed the same way as the wider landscape, and includes the use of Internet-based technology. The adoption of social network features as the ‘front end' of electronic health (e-health) systems is believed to boost sharing between consumers, leading to greater satisfaction. E-health is likely to become more consumer-centric, accommodating consumers' participation in the healthcare process, including decision-making. The government of Taiwan has successfully implemented a National Health Insurance (NHI) system as the foundation for e-health. Improvements in technology may drive changing consumer behavior concerning healthcare services. This paper addresses some important concepts, milestones, challenges, and future direction of consumer empowerment in Taiwan, and proposes that empowerment will be personal, social, and medical.
Publisher: Elsevier BV
Date: 2015
Publisher: Springer Science and Business Media LLC
Date: 28-11-2012
Publisher: IGI Global
Date: 2016
DOI: 10.4018/978-1-4666-8756-1.CH084
Abstract: Developments in ICT have created a new generation of networking technology that affects all areas, including healthcare. The use of ICT in healthcare organizations, for ex le in health information systems (HIS), has developed the same way as the wider landscape, and includes the use of Internet-based technology. The adoption of social network features as the ‘front end' of electronic health (e-health) systems is believed to boost sharing between consumers, leading to greater satisfaction. E-health is likely to become more consumer-centric, accommodating consumers' participation in the healthcare process, including decision-making. The government of Taiwan has successfully implemented a National Health Insurance (NHI) system as the foundation for e-health. Improvements in technology may drive changing consumer behavior concerning healthcare services. This paper addresses some important concepts, milestones, challenges, and future direction of consumer empowerment in Taiwan, and proposes that empowerment will be personal, social, and medical.
Publisher: Modestum Publishing Ltd
Date: 16-06-2017
Publisher: IGI Global
Date: 2016
DOI: 10.4018/978-1-4666-8629-8.CH004
Abstract: The recent development of Web 2.0, cloud computing and its related technologies are contributing towards the tendency to utilize mobile services and e-participation through Web 2.0. It offers users the ability to have greater control of information flow in public spaces, making active participation highly possible. Citizens are empowered in the sense that they control the process of interaction(s), either with the government or with other citizens. This chapter presents a model for empowerment of citizens in e-government systems to enhance e-participation in e-government business processes through the cloud. We believe cloud computing is a platform to implement e-participation using Web 2.0 as many of the existing Web 2.0 applications are deployed in the cloud. The model is derived based on contemporary literature on empowerment and participation in e-government services. This model is expected to fill the gap in identifying a strategy of citizen empowerment in e-participation systems.
Publisher: Springer Science and Business Media LLC
Date: 02-05-2016
Publisher: Elsevier BV
Date: 12-2015
Publisher: Informa UK Limited
Date: 02-10-2014
Publisher: Inderscience Publishers
Date: 2014
Publisher: SAGE Publications
Date: 04-2013
DOI: 10.2190/IQ.33.2.G
Abstract: The adoption of Web 2.0 in many business sectors is increasing because it offers the ability for customers to have a greater control in generating contents to their personalized web. Customers are empowered in the sense of controlling the process of interaction(s) between a firm with its customers, and among customers themselves. However, providing empowerment in any state of interaction levels to customers (patients) in a healthcare organization is challenging. Many healthcare organizations have adopted empowerment in their e-health scenario therefore, it needs a mechanism to measure at which level they have implemented empowerment within their organizations. This article proposes three layers of customers' empowerment in e-health systems based on a reference model called Personal Health Cycle (PHC). The layers of empowerment are personal, social, and medical layers respectively. The modular approach is used to simplify healthcare organizations identifying which modules to be adopted in implementing a strategy for customers' empowerment. The model is derived based on recent studies of empowerment in healthcare organizations. A survey also has been conducted in Brunei Darussalam (Brunei) to verify and improve our initial model and to understand the responses of people regarding empowerment in the e-health services. Questions for the survey are derived from the features of the PHC. The respondents reacted positively to the features of empowerment proposed. We use PHC to define and distinguish electronic health record (EHR) from electronic medical record (EMR).
No related grants have been discovered for Muhammad Anshari.