ORCID Profile
0000-0003-0666-3262
Current Organisations
The University of Newcastle Callaghan NSW AU
,
Swinburne University of Technology
,
University of Melbourne
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In Research Link Australia (RLA), "Research Topics" refer to ANZSRC FOR and SEO codes. These topics are either sourced from ANZSRC FOR and SEO codes listed in researchers' related grants or generated by a large language model (LLM) based on their publications.
Communication Technology and Digital Media Studies | Communication and Media Studies | Social Policy | Policy and Administration | Consumption and Everyday Life | Community Planning | Social and Cultural Anthropology | Law and Society | Counselling, Welfare and Community Services | Urban and Regional Studies (excl. Planning) | Sociology and Social Studies of Science and Technology
The Media | Social Class and Inequalities | Public Services Policy Advice and Analysis | Communication not elsewhere classified | Evaluation of Health Outcomes | Health Education and Promotion | Families and Family Services | Structure, Delivery and Financing of Community Services |
Publisher: SAGE Publications
Date: 11-07-2018
Abstract: Digital platforms offer an important means for improving the reach, scale and accessibility of community-based support for those dealing with mental health issues. They enable new forms of health participation. A research gap remains in understanding the role of peer mentors in building effective digital environments for mental health support. This article presents part of a larger study centred on the digital interventions of prominent mental health organisation beyondblue. It combines qualitative content analysis and interviews with prominent peer mentors. The analysis presents insights into how some peer mentors are able to act as mental health influencers and examines their impact and role in activating supportive mental health publics. Effective mental health influencers build demonstrable non-professional expertise and authority and, through affective practices, play an active role in framing and re-framing mental health and recovery, stimulating cohesion-generating cycles of impact feedback among forum participants.
Publisher: Swinburne Social Innovation Research Institute
Date: 2018
Publisher: ACM
Date: 21-10-2023
Publisher: Springer Science and Business Media LLC
Date: 10-09-2018
Publisher: SAGE Publications
Date: 16-05-2020
Abstract: Heavily used hashtags on Instagram and other platforms can indicate extensive public engagement with issues, events or collective experiences. This article extends existing research methods to paint a fuller picture of how people engage collectively with public issues online. Focussing on Instagram content often deemed ‘problematic’, we develop and test what we call a ‘hashtag practice’ approach. This approach targets the hashtag #depressed, and also moves beyond it to (a) incorporate the posts immediately preceding and following a root post, (b) more inclusively s le content associated with the hashtag to combat filtering bias, (c) consider collocated hashtags and (d) draw on contextual cues in the interplay between posts’ visual content, captions and profile management. The method shows the prevalence and significance of aesthetic and memetic practices, and caution in embodiment in mental health posts, revealing more erse forms of engagement with mental health on Instagram than previous research suggests.
Publisher: SAGE Publications
Date: 05-2019
Abstract: mHealth programmes and apps have been developed by organisations like Beyond Blue and the Black Dog Institute, as tools to help people manage their mental health. The pace of development raises questions about ensuring sustained engagement and an ethical approach. Derived from ethnographic research at each organisation, this article explores reflections by research and development workers on the relational aspects of technology development, how this is negotiated and considered within mental health organisations, and the mediated relationship between users and organisations as a result. We use Silverstone’s concept of ‘proper distance’ alongside Levinas’ conceptualisation of responsibility to explore the relational ethics of apps. We argue for the importance of relational ethics in mobile mental health, in the way that medical ethics considers the doctor–patient relationship.
Publisher: Informa UK Limited
Date: 10-2013
Publisher: Informa UK Limited
Date: 20-04-2021
Publisher: JMIR Publications Inc.
Date: 22-09-2022
DOI: 10.2196/39013
Abstract: Resilience is an accepted strengths-based concept that responds to change, adversity, and crises. This concept underpins both personal and community-based preventive approaches to mental health issues and shapes digital interventions. Online mental health peer-support forums have played a prominent role in enhancing resilience by providing accessible places for sharing lived experiences of mental issues and finding support. However, little research has been conducted on whether and how resilience is realized, hindering service providers’ ability to optimize resilience outcomes. This study aimed to create a resilience dictionary that reflects the characteristics and realization of resilience within online mental health peer-support forums. The findings can be used to guide further analysis and improve resilience outcomes in mental health forums through targeted moderation and management. A semiautomatic approach to creating a resilience dictionary was proposed using topic modeling and qualitative content analysis. We present a systematic 4-phase analysis pipeline that preprocesses raw forum posts, discovers core themes, conceptualizes resilience indicators, and generates a resilience dictionary. Our approach was applied to a mental health forum run by SANE (Schizophrenia: A National Emergency) Australia, with 70,179 forum posts between 2018 and 2020 by 2357 users being analyzed. The resilience dictionary and taxonomy developed in this study, reveal how resilience indicators (ie, “social capital,” “belonging,” “learning,” “adaptive capacity,” and “self-efficacy”) are characterized by themes commonly discussed in the forums each theme’s top 10 most relevant descriptive terms and their synonyms and the relatedness of resilience, reflecting a taxonomy of indicators that are more comprehensive (or compound) and more likely to facilitate the realization of others. The study showed that the resilience indicators “learning,” “belonging,” and “social capital” were more commonly realized, and “belonging” and “learning” served as foundations for “social capital” and “adaptive capacity” across the 2-year study period. This study presents a resilience dictionary that improves our understanding of how aspects of resilience are realized in web-based mental health forums. The dictionary provides novel guidance on how to improve training to support and enhance automated systems for moderating mental health forum discussions.
Publisher: University of Technology, Sydney (UTS)
Date: 19-03-2014
Abstract: As well as introducing the Coding Labour section, the authors explore the diffusion of code across the material contexts of everyday life, through the objects and tools of mediation, the systems and practices of cultural production and organisational management, and in the material conditions of labour. Taking code beyond computation and software, their specific focus is on the increasingly familiar connections between code and labour with a focus on the codification and modulation of affect through technologies and practices of management within the contemporary work organisation. In the grey literature of spreadsheets, minutes, workload models, email and the like they identify a violence of forms through which workplace affect, in its constant flux of crisis and ‘prodromal’ modes, is regulated and governed.
Publisher: SAGE Publications
Date: 03-2017
Abstract: Social media platforms are associated with significant digital transformations but also carry some uncertainty for organisations seeking to capitalise on their affordances while developing new professional roles. This article explores the characteristics and contexts of social media work and the different approaches of organisations as they enter a second wave of application, moving beyond participation to data extraction within conditions of continuous connectivity and community management. The article uses hybrid methods: analysing job market data and in-depth interviews with 18 social media strategists and workers from 13 different organisations. The analysis is informed by critical accounts of digital labour, and emphasises organisations’ strategic search for new affordances such as analytics that extract additional value from carefully managed communities. The findings reveal how social media work has become diffused across industries, and is understood ‘ecologically’, as a capability that operates right across organisations within a dynamic and changing media environment.
Publisher: SAGE Publications
Date: 14-08-2023
DOI: 10.1177/14614448231186800
Abstract: Covid-19 deepened the need for digital-based support for people experiencing mental ill-health. Discussion platforms have long filled gaps in health service provision and access, offering peer-based support usually maintained by a mix of professional and volunteer peer moderators. Even on dedicated support platforms, however, mental health content poses difficulties for human and machine moderation. While automated systems are considered essential for maintaining safety, research is lagging in understanding how human and machine moderation interacts when addressing mental health content. Working with three digital mental health services, we examine the interaction between human and automated moderation of discussion platforms, contrasting ‘reactive’ and ‘adaptive’ moderation practices. Presenting ways forward for improving digital mental health services, we argue that an integrated ‘adaptive logic of care’ can help manage the interaction between human and machine moderators as they address a tacit ‘risk matrix’ when dealing with sensitive mental health content.
Publisher: Swinburne University of Technology
Date: 2019
Publisher: SAGE Publications
Date: 07-2015
Abstract: This article is concerned with social media activism at the margins and deals with the problem of managing visibility and voice and the role of affect in the emergence of contested publics over time. While we hear a lot about social media mobilization and exchange during critical and large-scale protest events, less is understood about the capacities for building and maintaining more peripheral dissident publics over longer timeframes. And while platforms such as YouTube have been celebrated (and censored) for their ability to make protest visible through dispersed affective networks, the increasingly commercialized channel structure raises questions about the sustainability of ordinary acts of protest in the long term. This article examines a case study of peripheral anarchist political activism that moves through and beyond critical events. The study applies methods of video content analysis, qualitative analysis of comments and interactions, and visual analysis of selected videos to examine emergent “affective publics,” drawing on Daniel Stern’s notion of vitality affects.
Publisher: SAGE Publications
Date: 02-2005
Abstract: This article investigates the image of masochism presented by David Cronenberg’s film Crash (1996) and the public controversy that it provoked. The analysis of the film and the media debates and outrage presented in this article follows recent theoretical accounts of masochistic sexuality that emphasize lived experience and corporeality. In the narrative’s unusual couplings and unconventional sexual experiences, there is an intensification of the characters’ inner affective world in a way that is as horrific as it is sensual. It is argued here that the experience of masochism as it is presented in the film cannot be separated from the simultaneous discomfort and zeal the film has generated. Through the film’s uncomfortable eroticization of the imagery of bodily pain and injury, representation moves beyond the frame to provide the basis for a masochistic viewing experience. Masochism encroaches upon everyday life through this film in a way that has had a deep and lasting cultural affect.
Publisher: Elsevier BV
Date: 07-2019
Publisher: Informa UK Limited
Date: 07-03-2013
Publisher: SAGE Publications
Date: 2022
DOI: 10.1177/20539517221099882
Abstract: In this paper, we explore the methodologies underpinning two participatory research collaborations with Australian non-profit organisations that aimed to build data capability and social benefit in data use. We suggest that studying and intervening in data practices in situ, that is, in organisational data settings expands opportunities for improving the social value of data. These situated and collaborative approaches not only address the ‘expertise lag’ for non-profits but also help to realign the potential social value of organisational data use. We explore the relationship between data literacy, data expertise and data capability to test the idea that collaborative work with non-profit organisations can be a practical step towards addressing data equity and generating data-driven social outcomes. Rather than adopting approaches to data literacy that focus on in iduals – or ideal ‘data citizens’ – we target the organisation-wide data settings, goals and practices of the non-profit sector. We conclude that participatory methods can embed social value-generating data capability where it can be sustained at an organisational level, aligning with community needs to promote collaborative data action.
Publisher: University of Illinois Libraries
Date: 10-2017
Abstract: In a postdemographic world, characterized by the continuous production and calculation of social data in the form of likes, comments, shares, keywords, locations or hashtags, social media platforms are designed with techniques of market segmentation in mind. “Datafication” challenges the agency of participatory social media practices and traditional accounts of the presentation of self in the use of social media. In the process, a tension or paradox arises between the personal, curative or performative character of social media practices and the calculative design and commercial usefulness of platforms and apps. In this paper I interrogate this paradox, and explore the potential role of metrics and analytics for emergent data literacies. By drawing together common self-oriented metrics across dominant platforms, the paper emphasizes analytics targets around a) profile, b) activity, c) interactivity and d) visibility, as a step toward developing new data literacies.
Publisher: Swinburne University of Technology
Date: 2019
Publisher: JMIR Publications Inc.
Date: 25-04-2022
Abstract: esilience is an accepted strengths-based concept responding to change, adversity and crisis that involves a range of environmental, social and personal adaptive factors. The concept underpins both personal and community-based preventative approaches to mental health issues and has shaped digital interventions. Online peer-support mental health forums have played a prominent role in enhancing resilience by providing accessible places for sharing lived experiences of mental issues and finding support. Despite the significance and viability of such forums for complementing mental health care, there has been little research on whether and how resilience is realised, hindering service providers’ ability to demonstrate impact. his paper aims to create a resilience dictionary that reflects the characteristics and realisation of resilience within online mental health peer-support forums. The findings can be used to guide further analysis and inform strengths-based moderation and management of mental health forums. semi-automatic approach to creating a resilience dictionary is proposed using topic modelling and qualitative content analysis. We present a systematic four-phase analysis pipeline that pre-processes raw forum posts, discovers main themes being discussed in the posts, conceptualises resilience indicators, and resilience dictionary creation. Our approach is applied to online peer-support mental health forums from 2018 to 2020 in SANE Australia, where 70,179 forum post data used by 2,357 users were collected and explored in this study. he resilience dictionary and taxonomy developed in this study, reveal: (1) how resilience indicators (i.e., “social capital”, “belonging”, “learning”, “adaptive capacity”, and “self-efficacy”) are characterised by themes commonly discussed on the forums (2) each theme’s top-10 most relevant descriptive terms and their synonyms and (3) the relatedness of resilience, reflecting a taxonomy of indicators that are more comprehensive (or compound) and indicators that are more likely to facilitate the realisation of others. The study also presents the four-phase analysis pipeline that constructs a resilience dictionary from new forum datasets. Further, this study identifies the resilience indicators “learning”, “belonging” and “social capital” are more commonly realised resilience indicators, and "learning" and "belonging" serve as foundations for the realisation of “self-efficacy” and “adaptive capacity” across the two-year study period. his paper presents a resilience dictionary that improves our understanding of how aspects of resilience are realised in online mental health forums. The dictionary provides novel guidance on how to improve training to support and enhance automated systems for moderating mental health forum discussions.
Publisher: Informa UK Limited
Date: 16-08-2020
Publisher: Springer Science and Business Media LLC
Date: 06-03-2020
DOI: 10.1186/S12913-020-4984-2
Abstract: This study presents a way for health services to improve service access for hardly reached people through an exploration of how staff can find and collaborate with citizens (referred to as connectors) who span socio-cultural boundaries in their community. The study explored the local socio-cultural contexts of connectors’ boundary spanning activities and if they are health related boundary spanning occurring between connectors and health professionals at the interface of health systems and community and the opportunities and barriers to actively seeking out and collaborating with community connectors to access marginalised and hardly reached people. We conducted a qualitative case comparison from rural Ireland and Australia. Following purposive snow-ball s ling techniques to recruit participants, semi-structured interviews were conducted with 34 community informants, 21 healthcare staff and 32 connectors. Transcripts were coded and analysed using an inductive approach to ascertain categories and overall themes. We found a erse s le of connectors relating to heterogenous, small and locally distinct groups of hardly reached people. Overall 26 connectors were active at the interface between health services and the community, with variation in how this occurred between cases. The majority (21) described one or more health related activities with hardly reached people. All connectors expressed a willingness to develop a relationship with local health services on issues they identified as relevant. Barriers to collaborations between connectors and health services related to bureaucracy, workload, and burnout. Collaborating with connectors has potential as one strategy to improve access to health services for hardly reached people. To enact this, health staff need to identify local socio-cultural boundaries and associated connectors, facilitate two-way connections at the boundary between health services and community and enable collaboration by attending to activities in the community, at the interface between health services and community, and within the health system.
Publisher: SAGE Publications
Date: 12-09-2013
Abstract: This article explores the productive role of provocation in YouTube publics in the context of two culturally and geographically situated visual events that took place in New Zealand throughout 2011. Through qualitative analysis of the extensive comments fields for the two videos, the article examines the nature of participatory acts associated with what has been called at different times flaming, hating or trolling. The article argues that such acts can only be properly understood within their cultural and geographic context and in their ability to affect and extend ‘agonistic’ publics. The analysis addresses online passion, conflict and vitriol through the notion of ‘acts of citizenship’, as productive forms of provocation.
Publisher: ACM
Date: 27-02-2023
Publisher: Informa UK Limited
Date: 03-2004
Publisher: Palgrave Macmillan UK
Date: 2008
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 04-2023
Publisher: Informa UK Limited
Date: 07-06-2021
Publisher: Informa UK Limited
Date: 07-04-2014
Publisher: Swinburne University of Technology
Date: 08-11-2013
DOI: 10.7790/AJTDE.V1N1.3
Publisher: Swinburne University of Technology
Date: 2018
Publisher: Informa UK Limited
Date: 21-06-2021
Publisher: Cambridge University Press (CUP)
Date: 14-12-2021
DOI: 10.1017/S0144686X21001550
Abstract: In many parts of the world, older adults continue to face significant barriers to digital inclusion, but the source of that inequality is not well understood. However, we do not know enough about differences among older people seeking to improve their digital skills. Examining the impact of a national three-year digital inclusion programme reaching more than 580,000 older adults in Australia, this study explores factors that affect digital skills and literacy later in life. A mixed-methods approach involving a two time-point survey (N = 337) along with participant interviews (N = 30) examined the effectiveness of programme elements. A latent class analysis was applied to examine differences in the way older adults engage with digital technologies. Qualitative analysis helped to detail those differences. Programme outcomes were far from uniform, reflecting erse motivations, lifecourse experiences, needs and capabilities among older adults, countering much existing research that tends to elide those differences. With reference to the concept of situated literacies, we highlight the importance of life experiences, needs and motivations to the outcomes of digital inclusion interventions. Our findings emphasise the need to disaggregate older adult internet users, and account for differences in life experiences, needs and motivations in the design and delivery of digital inclusion interventions at scale.
Publisher: JMIR Publications Inc.
Date: 28-06-2023
DOI: 10.2196/47459
Abstract: Rural mental health is a growing area of concern internationally, and online mental health forums offer a potential response to addressing service gaps in rural communities. The objective of this study was to explore and identify pathways by which online peer support mental health forums help to build resilience for rural residents experiencing mental ill-health by contributing to overcoming their specific contextual challenges. We developed a Theoretical Resilience Framework and applied it to 3000 qualitative posts from 3 Australian online mental health forums and to data from 30 interviews with rural forum users. Drawing on the findings and an abductive approach, a logic model was developed to illustrate links between the resilience resources built and enabling features of forums that make them spaces that facilitate resilience. The study demonstrated that online forums make valuable contributions to social well-being and access to a range of timely support services for rural people experiencing mental ill-health, and, while doing so, involve users in the processes of resilience building. The study provides a new way for practitioners to frame the work of and value produced by forums. It gives a logic model that can be used in evaluation and audit as it facilitates a causal framing of how forums, as an intervention, link with resilience outcomes. Ultimately, the study contributes to developing new knowledge about how rural resilience building can be conceptualized and measured while showing how forums are part of contemporary health service provision in rural places.
Publisher: JMIR Publications Inc.
Date: 21-03-2023
Abstract: ural mental health is a growing area of concern internationally, and online mental health forums offer a potential response to addressing service gaps in rural communities. he objective of this study was to explore and identify pathways by which online peer support mental health forums help to build resilience for rural residents experiencing mental ill-health by contributing to overcoming their specific contextual challenges. e developed a Theoretical Resilience Framework and applied it to 3000 qualitative posts from 3 Australian online mental health forums and to data from 30 interviews with rural forum users. rawing on the findings and an abductive approach, a logic model was developed to illustrate links between the resilience resources built and enabling features of forums that make them spaces that facilitate resilience. he study demonstrated that online forums make valuable contributions to social well-being and access to a range of timely support services for rural people experiencing mental ill-health, and, while doing so, involve users in the processes of resilience building. The study provides a new way for practitioners to frame the work of and value produced by forums. It gives a logic model that can be used in evaluation and audit as it facilitates a causal framing of how forums, as an intervention, link with resilience outcomes. Ultimately, the study contributes to developing new knowledge about how rural resilience building can be conceptualized and measured while showing how forums are part of contemporary health service provision in rural places.
Publisher: SAGE Publications
Date: 05-05-2022
DOI: 10.1177/14614448221093943
Abstract: As a form of synthetic media built on the Internet’s extensive visual datasets with evolving machine learning techniques, deepfakes raise the specter of new types of informational harms and possibilities for image-based abuse. There are calls for three types of defensive response: regulation, technical controls, and improved digital or media literacy. Each is problematic by itself. This article asks what kind of literacy can address deepfake harms, proposing an artificial intelligence (AI) and data literacy framework to explore the potential for social learning with deepfakes and identify sites and methods for intervening in their cultures of production. The article applies contextual qualitative content analysis to explore the most popular GitHub repositories and YouTube accounts teaching “how to deepfake.” The analysis shows that these sites contribute to socializing AI and establishing cultures of social learning, offering potential sites of intervention and pointing to new methods for addressing AI and data harms.
Publisher: Informa UK Limited
Date: 20-06-2020
Publisher: Swinburne Social Innovation Research Institute, Swinburne University of Technology
Date: 2018
Start Date: 2017
End Date: 2020
Funder: Department of Social Services, Australian Government
View Funded ActivityStart Date: 2017
End Date: 2018
Funder: Australian Research Council
View Funded ActivityStart Date: 2020
End Date: 2022
Funder: Australian Research Council
View Funded ActivityStart Date: 2020
End Date: 2026
Funder: Australian Research Council
View Funded ActivityStart Date: 05-2020
End Date: 04-2024
Amount: $397,793.00
Funder: Australian Research Council
View Funded ActivityStart Date: 2021
End Date: 06-2024
Amount: $620,765.00
Funder: Australian Research Council
View Funded ActivityStart Date: 01-2018
End Date: 04-2022
Amount: $139,930.00
Funder: Australian Research Council
View Funded ActivityStart Date: 03-2022
End Date: 02-2025
Amount: $484,777.00
Funder: Australian Research Council
View Funded ActivityStart Date: 08-2020
End Date: 08-2027
Amount: $31,783,576.00
Funder: Australian Research Council
View Funded Activity