Linkage Projects - Grant ID: LP100200227

Funding Activity

Website
http://dataportal.arc.gov.au/NCGP/Web/Grant/Grant/LP100200227

Funding Status
Closed

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Funded Activity Summary

Software mediated process assessment in IT service management: development and evaluation of standards-based tools to facilitate continual improvement. Improvements in information technology (IT) services will benefit the Australian business community as organisations today are almost totally dependent on IT to survive. The implementation of IT service management standards reduces IT downtime as well as improving IT service quality and customer satisfaction. Private and public sector organisations will benefit as the developed tool will enable self-assessment of capability in line with international standards. In addition, the project will validate and transition emerging standards into industry, placing Australia at the forefront of adoption and use. Results will be fed back to the international standards community further enhancing Australia's reputation as a leader in IT standards development.

Funded Activity Details

Start Date: 01-07-2010

End Date: 17-07-2014

Funding Scheme: Linkage Projects

Funding Amount: $140,000.00

Funder: Australian Research Council

Research Topics

ANZSRC Field of Research (FoR)

Information Systems | Information Systems Management |

ANZSRC Socio-Economic Objective (SEO)

Expanding Knowledge in the Information and Computing Sciences | Computer Software and Services not elsewhere classified

Other Keywords

Computer Software and Services not elsewhere classified | Expanding Knowledge in the Information and Computing Sciences | Information Systems | Information Systems Management

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