Linkage Projects - Grant ID: LP0776781

Funding Activity

Website
http://dataportal.arc.gov.au/NCGP/Web/Grant/Grant/LP0776781

Funding Status
Closed

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Funded Activity Summary

Managing Call Centres: A Study of Management Practices, Work and Outcomes. The study offers three types of benefits. First, improvements in management practice. By highlighting variations in management practice and its effects, training materials will be developed to improve call centre management capability. Second, we aim to fill a gap that currently exists in developing employee skills in managing emotions at work. This will reduce job burnout and labour turnover and help to maintain the industry's international competitiveness which is threatened by offshore competition. Third, government policy making will be better informed by highlighting the impact of current institutional arrangements on employment relations and performance.

Funded Activity Details

Start Date: 21-01-2008

End Date: 31-12-2011

Funding Scheme: Linkage Projects

Funding Amount: $135,451.00

Funder: Australian Research Council

Research Topics

ANZSRC Field of Research (FoR)

Industrial Relations | Industrial And Organisational Psychology | Business and Management | Human Resources Management

ANZSRC Socio-Economic Objective (SEO)

Industrial relations | Management |

Other Keywords

Business and Management | Human Resources Management | Industrial And Organisational Psychology | Industrial Relations | Industrial relations | Management

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