Linkage Projects - Grant ID: LP0775220

Funding Activity

Website
http://dataportal.arc.gov.au/NCGP/Web/Grant/Grant/LP0775220

Funding Status
Closed

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Funded Activity Summary

Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study. Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important role of customers (patients) in ongoing health care, and the potential for failure, it is critical that customer co-production be fully investigated. If performed well co-production should result in positive patient outcomes and significant cost savings for the healthcare sector.

Funded Activity Details

Start Date: 20-06-2007

End Date: 31-12-2012

Funding Scheme: Linkage Projects

Funding Amount: $115,784.00

Funder: Australian Research Council

Research Topics

ANZSRC Field of Research (FoR)

Marketing And Market Research | Services Not Elsewhere Classified | Public Health And Health Services Not Elsewhere Classified | Marketing

ANZSRC Socio-Economic Objective (SEO)

Marketing | Management | Health status (e.g. indicators of “well-being”) |

Other Keywords

Health status (e.g. indicators of “well-being”) | Management | Marketing | Marketing And Market Research | Public Health And Health Services Not Elsewhere Classified | Services Not Elsewhere Classified

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