Linkage Projects - Grant ID: LP0453621

Funding Activity

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Funded Activity Summary

Voice, Representation and Recognition in the Information Economy. Workers in new information industries are not highly unionised. This research explores why this is the case in call centre employment. Union densities may reflect workforce demographics or preferences. They may also parallel the use of new managerial tools including recruitment, training and cultural programs, or new work designs. This project will test these propositions. Providing employees wish to have some say over the determination of employment conditions, this project examines possible scenarios for voice, representation and recognition in a rapidly growing industry. This has important implications for the smart use of new technologies in the workplace.

Funded Activity Details

Start Date: 01-01-2004

End Date: 30-06-2006

Funding Scheme: Linkage Projects

Funding Amount: $50,000.00

Funder: Australian Research Council