Linkage Projects - Grant ID: LP0347749

Funding Activity

Website
http://dataportal.arc.gov.au/NCGP/Web/Grant/Grant/LP0347749

Funding Status
Closed

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Funded Activity Summary

The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained over time. The study will also test whether self-management training improves employees' perceptions of their organisation's service culture and increases their willingness to provide appropriate customer service. The practical implications of such training interventions for Human Resource Management practices in service organisations will also be evaluated.

Funded Activity Details

Start Date: 28-08-2003

End Date: 27-08-2006

Funding Scheme: Linkage Projects

Funding Amount: $71,000.00

Funder: Australian Research Council

Research Topics

ANZSRC Field of Research (FoR)

Marketing And Market Research | Business and Management | Human Resources Management

ANZSRC Socio-Economic Objective (SEO)

Public services management | Productivity | Community services not elsewhere classified |

Other Keywords

Business and Management | Community services not elsewhere classified | Human Resources Management | Marketing And Market Research | Productivity | Public services management

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