Linkage Projects - Grant ID: LP0214165

Funding Activity

Website
http://dataportal.arc.gov.au/NCGP/Web/Grant/Grant/LP0214165

Funding Status
Closed

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Funded Activity Summary

HIGH LABOUR TURNOVER IN REGIONAL CALL CENTRES. The number of call centres and call centre employment is rapidly expanding in Australia. Many call centres are being developed on regional green field sites (new sites). Call centres are becoming an important IT based source of employment in regional areas. One persistent problem with call centre operations is the reported high labour turnover. This research investigates the possible reasons for the reported high turnover of labour in regional call centres. Through the research, companies may be able to reduce labour turnover by initiating remedial training, human resources management and organisational management measures. This will generate potential gains for call centre operators and for call centre employees.

Funded Activity Details

Start Date: 01-01-2002

End Date: 31-12-2004

Funding Scheme: Linkage Projects

Funding Amount: $67,635.00

Funder: Australian Research Council

Research Topics

ANZSRC Field of Research (FoR)

Organisational Planning And Management | Business and Management | Innovation And Technology Management | Human Resources Management

ANZSRC Socio-Economic Objective (SEO)

Communication services not elsewhere classified |

Other Keywords

Business and Management | Communication services not elsewhere classified | Human Resources Management | Innovation And Technology Management | Organisational Planning And Management

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