Discovery Projects - Grant ID: DP1093048

Funding Activity

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Funded Activity Summary

Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.

Funded Activity Details

Start Date: 15-07-2010

End Date: 31-12-2014

Funding Scheme: Discovery Projects

Funding Amount: $300,000.00

Funder: Australian Research Council