Discovery Early Career Researcher Award - Grant ID: DE160100548

Funding Activity

Website
http://dataportal.arc.gov.au/NCGP/Web/Grant/Grant/DE160100548

Funding Status
Closed

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Funded Activity Summary

Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service users will sometimes struggle with online transactions. In the worst case, people may be excluded from accessing important services. Insights from this research are expected to help public and private organisations to deliver high-quality digital services that empower service users.

Funded Activity Details

Start Date: 01-06-2016

End Date: 31-05-2019

Funding Scheme: Discovery Early Career Researcher Award

Funding Amount: $298,000.00

Funder: Australian Research Council

Research Topics

ANZSRC Field of Research (FoR)

Information Systems | Quality Management | Information Systems Theory | Information Systems not elsewhere classified |

ANZSRC Socio-Economic Objective (SEO)

Productivity (excl. Public Sector) | Information Services not elsewhere classified | Public Sector Productivity

Other Keywords

Information Services not elsewhere classified | Information Systems | Information Systems Theory | Information Systems not elsewhere classified | Productivity (excl. Public Sector) | Public Sector Productivity | Quality Management

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