Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less
Optimal Fundraising Design in a Competitive Market: A Unifying Framework. Increased competition from over 57,000 registered charities and a recent 6% decrease in individual donations, have increased the need for charities to improve their fundraising strategies. This project aims to develop a comprehensive framework – based on theories from marketing, psychology, economics, sociology, and philanthropy— and develop novel methodologies to determine effective charitable fundraising strategies in ....Optimal Fundraising Design in a Competitive Market: A Unifying Framework. Increased competition from over 57,000 registered charities and a recent 6% decrease in individual donations, have increased the need for charities to improve their fundraising strategies. This project aims to develop a comprehensive framework – based on theories from marketing, psychology, economics, sociology, and philanthropy— and develop novel methodologies to determine effective charitable fundraising strategies in a competitive marketplace. Key outcomes will include the theoretical model, and tests using conjoint choice-experiments, controlled field experiments and 10 years of giving data from 4 million Australian donors. These outcomes will enhance fundraising practice, ensuring charities can better serve the Australian public.Read moreRead less
Market segmentation methodology: attacking the 'Too Hard' basket. Businesses embrace market segmentation to identify and target clients. However, poor segmentation analysis leads to poor segment choice. This project will develop tools to improve segmentation analysis and will test the resulting tools in tourism, foster care and climate change mitigating behaviours, and produce usable, transferable recommendations.
Towards Engineering Behavioural Research Design Systems. Behavioural research is a significant component of the annual spend in Australia on research and development. It is contended that 'best practice' behavioural research methods can be more systematised, transparent and visible; facilitating more complex, integrated and holistic research designs; and thereby, more cumulative and comparable results; thus enabling increased rigor, higher productivity and lower risk than have generally been the ....Towards Engineering Behavioural Research Design Systems. Behavioural research is a significant component of the annual spend in Australia on research and development. It is contended that 'best practice' behavioural research methods can be more systematised, transparent and visible; facilitating more complex, integrated and holistic research designs; and thereby, more cumulative and comparable results; thus enabling increased rigor, higher productivity and lower risk than have generally been the experience historically. This project proposes the formal conceptualisation and modelling of behavioural science research methods, by adapting them to the research design, the well understood concepts, tools and techniques of Information Systems design. Results are expected to form the conceptual basis of 'Research Design Systems.'Read moreRead less
Involving children in social research: balancing the risks and benefits. There is a growing consensus that children's involvement in social research is important, but considerable uncertainty remains around children's inclusion in research on 'sensitive' issues, reflecting concerns about how to balance children's protection with their participation. Key to this are deeply embedded assumptions and beliefs about children and childhood, especially concerning notions of capacity, agency, vulnerabili ....Involving children in social research: balancing the risks and benefits. There is a growing consensus that children's involvement in social research is important, but considerable uncertainty remains around children's inclusion in research on 'sensitive' issues, reflecting concerns about how to balance children's protection with their participation. Key to this are deeply embedded assumptions and beliefs about children and childhood, especially concerning notions of capacity, agency, vulnerability, dependency and the like. This project aims to better understand and address the tensions between the protection of children and their participation in research, and to explore how ethics committees, parents, other gatekeepers and children themselves manage and navigate these tensions.Read moreRead less
Child & Adolescent Victimisation: Prevalence & Predictors in Australia. This is a study to determine the rate and predictors of child and adolescent experiences of victimisation in an Australian population based sample.
This study will address widespread concerns about the experiences of violence by Australian children. No previous population based studies have addressed this issue.
Expected outcomes are published papers in major journals, policy relevant data provided to Commonwealth and State ....Child & Adolescent Victimisation: Prevalence & Predictors in Australia. This is a study to determine the rate and predictors of child and adolescent experiences of victimisation in an Australian population based sample.
This study will address widespread concerns about the experiences of violence by Australian children. No previous population based studies have addressed this issue.
Expected outcomes are published papers in major journals, policy relevant data provided to Commonwealth and State governments as well as relevant NGOs.
The consequences of child and adolescent victimisation are substantial. This study will point to both the causes and prioritise strategies to reduce the level of violence experienced by children.
Read moreRead less
Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and im ....Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and imported brands. The focus is strongly orientated toward improving Australia's competitiveness and global performance. This study is vital as the economic superiority of strong nations is evident in the value and strength of their industries' brands.Read moreRead less
Support or sales? Medical device representatives in Australian hospitals. Medical device representatives provide crucial support to clinicians using complex medical equipment. However, their obligation to maximise sales conflicts with their support role. Increasing uptake of devices potentially impacts patient safety and healthcare costs, making it important to understand the involvement and influence of device representatives. The proposed research will investigate the ethical and legal impacts ....Support or sales? Medical device representatives in Australian hospitals. Medical device representatives provide crucial support to clinicians using complex medical equipment. However, their obligation to maximise sales conflicts with their support role. Increasing uptake of devices potentially impacts patient safety and healthcare costs, making it important to understand the involvement and influence of device representatives. The proposed research will investigate the ethical and legal impacts of device representatives in Australian hospitals, leading to new knowledge and innovative ethical and legal analyses of their activities. Benefits include a policy framework, new standards for managing device representatives’ interactions, and clarity about ethical and legal obligations of clinicians and institutions.Read moreRead less
Breaking the cycle of intergenerational child maltreatment using 'big data'. This project aims to provide the first comprehensive investigation of inter-generational child maltreatment using over 50 years of linked data for a population cohort of children and their parents in New South Wales. The project will generate new knowledge about the prevalence and characteristics of families in which child maltreatment is initiated, maintained across generations, or in which the trauma cycle is broken, ....Breaking the cycle of intergenerational child maltreatment using 'big data'. This project aims to provide the first comprehensive investigation of inter-generational child maltreatment using over 50 years of linked data for a population cohort of children and their parents in New South Wales. The project will generate new knowledge about the prevalence and characteristics of families in which child maltreatment is initiated, maintained across generations, or in which the trauma cycle is broken, using innovative statistical techniques. Expected outcomes include new knowledge of the true prevalence of inter-generational family trauma that can only be known from combining inter-agency data, and enhanced capacity to identify cross-agency levers in an effort to break the cycle of inter-generational disadvantage.Read moreRead less
Time consistency, risk-mitigation and partially observable systems. This project aims to find optimal decision rules that mitigate risk in a time consistent manner for partially observable systems. Many problems in conservation management and engineering systems are dependent on random environments and entail risk of failure. The challenge of consistently minimising such a risk while achieving satisfactory and sustainable resource consumption is considerable. This project aims to develop analyti ....Time consistency, risk-mitigation and partially observable systems. This project aims to find optimal decision rules that mitigate risk in a time consistent manner for partially observable systems. Many problems in conservation management and engineering systems are dependent on random environments and entail risk of failure. The challenge of consistently minimising such a risk while achieving satisfactory and sustainable resource consumption is considerable. This project aims to develop analytical and numerical methods for optimal control in such scenarios. These methods will have application to fishery management, communication networks, power systems and social resource allocation scenarios.Read moreRead less