Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integri ....Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integrity and to develop a measurement instrument for its assessment. The influence of leader integrity on the behaviour of leaders and subordinates is explored, and a program aimed at enhancing integrity in organisational leadership developed and trialled.Read moreRead less
Corporate Transparency in the Asia Pacific Region: Factors Explaining Differences in Financial Disclosure Levels. The adequacy of corporate transparency, as evidenced by relevant disclosures and accounting measurement policies, is of concern to investors and regulators worldwide but notably in respect of companies located in the Asia Pacific region following the Asian financial crisis. The aim of this project is to assess financial disclosure levels in major countries in the region against reco ....Corporate Transparency in the Asia Pacific Region: Factors Explaining Differences in Financial Disclosure Levels. The adequacy of corporate transparency, as evidenced by relevant disclosures and accounting measurement policies, is of concern to investors and regulators worldwide but notably in respect of companies located in the Asia Pacific region following the Asian financial crisis. The aim of this project is to assess financial disclosure levels in major countries in the region against recognised benchmarks especially International Accounting Standards and to evaluate the significance of factors associated with differences in disclosure levels. The results of this study will provide valuable insights for Australian standard setters as well as the IASB, IOSCO and the World Bank.Read moreRead less
Business and democracy: Power, profit and participation. The project aims to explain how business influences democracy. While business and democracy are mutually reinforcing domains in any healthy and vibrant society, there are concerns about the way corporations may unduly influence or even curtail democratic processes. This project expects to generate new knowledge on how industry translates economic power into political influence. This includes the development of a new theory of power and a m ....Business and democracy: Power, profit and participation. The project aims to explain how business influences democracy. While business and democracy are mutually reinforcing domains in any healthy and vibrant society, there are concerns about the way corporations may unduly influence or even curtail democratic processes. This project expects to generate new knowledge on how industry translates economic power into political influence. This includes the development of a new theory of power and a methodology for examining political connections. This should provide significant benefits to public dialogue and policymakers concerning the task of strengthening citizen voice and decision-making in Australia and globally. Read moreRead less
A Protocol for Customer Relationship Management Implementation and Evaluation. In 2001, companies worldwide invested US$20 billion (US$125 billion by 2004) in Customer Relationship Management (CRM). Despite the magnitude of this investment, the general consensus among practitioners is that most CRM systems have failed to live up to expectations. This is somewhat alarming, given that the theoretical underpinnings of relationship management are both well developed and intuitively sound. This pr ....A Protocol for Customer Relationship Management Implementation and Evaluation. In 2001, companies worldwide invested US$20 billion (US$125 billion by 2004) in Customer Relationship Management (CRM). Despite the magnitude of this investment, the general consensus among practitioners is that most CRM systems have failed to live up to expectations. This is somewhat alarming, given that the theoretical underpinnings of relationship management are both well developed and intuitively sound. This project investigates the contradiction between relationship theory and CRM practice. It will identify and synthesise critical factors in the success or failure of attempts to implement CRM as a preliminary stage to developing a protocol for successful CRM implementation and evaluation.Read moreRead less
An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-m ....An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-mouth but also the consequences of word-of-mouth We suggest perceived value is a core contributor to word-of-mouth and will examine the relationship between word-of-mouth development, value perceptions and purchase. The study has key practical implications for service providers, such as our financial service industry partner.Read moreRead less
An Investigation of Export Performance Determinants Across Service Types. The objective of this research is to investigate the export performance drivers of services firms, and consider how these drivers differ across service types. Previous research into export performance drivers has focused primarily on manufacturers. However, theory in services marketing suggests that there are not only key differences between service firms and manufacturers, but also key differences across different service ....An Investigation of Export Performance Determinants Across Service Types. The objective of this research is to investigate the export performance drivers of services firms, and consider how these drivers differ across service types. Previous research into export performance drivers has focused primarily on manufacturers. However, theory in services marketing suggests that there are not only key differences between service firms and manufacturers, but also key differences across different service types. This research is both timely and critical given the recently stated Federal Government objective of doubling the number of exporters over the next five years, and the fact that the services sector is the fastest growing export sector.Read moreRead less
Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and im ....Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and imported brands. The focus is strongly orientated toward improving Australia's competitiveness and global performance. This study is vital as the economic superiority of strong nations is evident in the value and strength of their industries' brands.Read moreRead less
An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relations ....An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relationship with the other dimensions of brand loyalty. The proposed project will be the first application of a prototype approach and one of the few studies to use quantitative longitudinal research techniques to further understanding of what brand loyalty is and how it develops.Read moreRead less
Reducing irresponsible gambling: Changing a justification to an avoidance strategy. The results will aid policy makers in their assessment of harm minimisation strategies such as voluntary self-exclusion. Discovering when 'flawed' thinking about previous gambling episodes can be used to justify potentially irresponsible gambling decisions will assist in the design of new prevention measures for irresponsible gamblers and those at risk. The strategies developed here will be useful for gamblers to ....Reducing irresponsible gambling: Changing a justification to an avoidance strategy. The results will aid policy makers in their assessment of harm minimisation strategies such as voluntary self-exclusion. Discovering when 'flawed' thinking about previous gambling episodes can be used to justify potentially irresponsible gambling decisions will assist in the design of new prevention measures for irresponsible gamblers and those at risk. The strategies developed here will be useful for gamblers to empower themselves and avoid behaviour they will regret later. Australia will benefit from insights into how and why irresponsible episodes occur and how to prevent them. Read moreRead less
Enhancing Australian Universities' Research Commercialisation Performance. The primary aims of the project are to develop a detailed understanding of the systematic barriers to research commercialisation within Australian universities and to promote innovation within the commercialisation through the adoption of effective processes. The project will also explore the needs of the smaller and regional universities to develop effective strategies that will enhance their research commercialisation c ....Enhancing Australian Universities' Research Commercialisation Performance. The primary aims of the project are to develop a detailed understanding of the systematic barriers to research commercialisation within Australian universities and to promote innovation within the commercialisation through the adoption of effective processes. The project will also explore the needs of the smaller and regional universities to develop effective strategies that will enhance their research commercialisation capacity and performance through the promotion of industry uptake of their research outcomes.Read moreRead less