To complain or not to complain-That is the question! Does under-representation of rural complaints compromise quality of rural healthcare? Pro-rata, rural residents make fewer formal complaints about health care services than do metropolitan residents. This research investigates the reasons why, and the implications for quality improvement of rural health services. The research will also identify the most appropriate ways of engaging rural consumer participation in monitoring the quality of t ....To complain or not to complain-That is the question! Does under-representation of rural complaints compromise quality of rural healthcare? Pro-rata, rural residents make fewer formal complaints about health care services than do metropolitan residents. This research investigates the reasons why, and the implications for quality improvement of rural health services. The research will also identify the most appropriate ways of engaging rural consumer participation in monitoring the quality of their health services. Based on improved indicators, the Health Services Commission and health providers will have access to a better evidence base for maximising the quality of health care and services available in rural areas.Read moreRead less
A Framework for Software Component Conformance Testing. This research aims to establish a framework - a method, set of tools and business process - within which Commercial-off-the-shelf (COTS) software components can be tested for conformance to client user requirements. There currently exists no general method for validating COTS components without access to source code. We will ?wrap? components in human readable and executable requirements specifications that will be the basis for: client/s ....A Framework for Software Component Conformance Testing. This research aims to establish a framework - a method, set of tools and business process - within which Commercial-off-the-shelf (COTS) software components can be tested for conformance to client user requirements. There currently exists no general method for validating COTS components without access to source code. We will ?wrap? components in human readable and executable requirements specifications that will be the basis for: client/supplier negotiation about component functionality; generating conformance test cases; documentation for integration testing; advertising component capabilities. Outcome: a universally applicable component conformance framework directly beneficial to SMEs, and supporting the development of a robust component marketplace.Read moreRead less
Developing leadership for high stress workplaces: Improving well-being, engagement, productivity and staff retention. Workplaces today are increasingly complex. The ageing of the workforce, growing economic pressure and increasing employee mobility make the ability of organisations to attract, develop and retain talented staff critical issues for Australian industry. Staff stress costs the economy tens of billions of dollars a year. This project focuses on the measurement and development of lead ....Developing leadership for high stress workplaces: Improving well-being, engagement, productivity and staff retention. Workplaces today are increasingly complex. The ageing of the workforce, growing economic pressure and increasing employee mobility make the ability of organisations to attract, develop and retain talented staff critical issues for Australian industry. Staff stress costs the economy tens of billions of dollars a year. This project focuses on the measurement and development of leader's ability to take sophisticated perspectives on complex events, and in so doing open new possibilities for effective action. By developing models, tools and training methods to enhance this ability in managers, we aim to make an important contribution economic sustainability and employee well-being in Australia and internationally.Read moreRead less
Examinations of the relationship between accreditation and clinical and organisational performance. Accreditation of organisations is now commonplace. It involves assessing organisations against pre-defined standards. This is a highly significant issue because of the millions of dollars of investment in accreditation. We do not know if we achieve value for money or whether positive change is associated with accreditation. Few studies have examined this in detail. We aim to do so in this stud ....Examinations of the relationship between accreditation and clinical and organisational performance. Accreditation of organisations is now commonplace. It involves assessing organisations against pre-defined standards. This is a highly significant issue because of the millions of dollars of investment in accreditation. We do not know if we achieve value for money or whether positive change is associated with accreditation. Few studies have examined this in detail. We aim to do so in this study. We will examine organisational and individual performance associated with accreditation status in order to illuminate the process and uncover any associations between accreditation and organisational culture, consumer participation and clinical (individual) performance indicators.
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Work related road safety countermeasures in a large fleet (QFleet). Despite accounting for more than 20% of the road crashes, relatively little research has been conducted on fleet safety in Australia. This research will develop guidelines for current best practice and design, implement and evaluate several new countermeasures. More importantly, it will develop a comprehensive model for future design, implementation and evaluation of fleet safety that will extend the frontier of knowledge in cra ....Work related road safety countermeasures in a large fleet (QFleet). Despite accounting for more than 20% of the road crashes, relatively little research has been conducted on fleet safety in Australia. This research will develop guidelines for current best practice and design, implement and evaluate several new countermeasures. More importantly, it will develop a comprehensive model for future design, implementation and evaluation of fleet safety that will extend the frontier of knowledge in crash analysis and prevention. By working closely with QFleet, current fleet safety thinking will be advanced to reduce the frequency and severity of road crashes thereby reducing road trauma and increasing business effectiveness.Read moreRead less
Work process change in hospital services. This project will compare how process re-engineering methods, such as Lean Management and Six Sigma, are implemented in hospitals in Australia and Canada and how they impact on staff and patient care.
From Compliance to Mindfulness. Safety in hazardous organisations does not simply depend on compliance with safety rules. It depends on a more elusive quality, organisational mindfulness. The aim of this project wil be to identify ways in which rule based culture can be transformed into a culture of mindfulness.The focus will be on a power station which is seeking to trasform a rule-based culture into a culture of mindfulness. If this can be done it will not only enhance safety at this po ....From Compliance to Mindfulness. Safety in hazardous organisations does not simply depend on compliance with safety rules. It depends on a more elusive quality, organisational mindfulness. The aim of this project wil be to identify ways in which rule based culture can be transformed into a culture of mindfulness.The focus will be on a power station which is seeking to trasform a rule-based culture into a culture of mindfulness. If this can be done it will not only enhance safety at this power station but it will identify the way other organisations can make the same transition.
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High Reliability Organisations. Organisations which operate risky technologies with few if any major incidents - High Reliability Organisations - exhibit a distinctive charactertistic - mindfulness. This study looks at a particular organisation - Airservices Australia - which aspires to this ideal, and examines how it measures up. It will also demonstrate how other organisations which aspire to be HROs can move towards this ideal. The study also examines how Airservice Australia and another simi ....High Reliability Organisations. Organisations which operate risky technologies with few if any major incidents - High Reliability Organisations - exhibit a distinctive charactertistic - mindfulness. This study looks at a particular organisation - Airservices Australia - which aspires to this ideal, and examines how it measures up. It will also demonstrate how other organisations which aspire to be HROs can move towards this ideal. The study also examines how Airservice Australia and another similarly mindful organisation identify warnings of danger and act on them before it is too late. This will again provide a model for other organisations.Read moreRead less
A Simulation-Based Approach to Understanding Alternative Supply Chain Configurations. The research developed in this project has value to the broader Australian community because it will lead to the development of a decision support system for configuring more strategic, cost effective and efficient supply chains. The modelling techniques developed in the project together with the crucial training and experience in large scale experimental and survey techniques will help to establish a high qual ....A Simulation-Based Approach to Understanding Alternative Supply Chain Configurations. The research developed in this project has value to the broader Australian community because it will lead to the development of a decision support system for configuring more strategic, cost effective and efficient supply chains. The modelling techniques developed in the project together with the crucial training and experience in large scale experimental and survey techniques will help to establish a high quality centre for supply chain research. The decision support system and other techniques utilised in the project have potential for commercialisation for the benefit of Australian commerce. Read moreRead less
Can technology make communication in complex systems safer and more efficient? Evaluation of an electronic test management system in health care. In many industries poor communication has a major impact on safety; in health, missed test results have impacts ranging from inappropriate antibiotic therapy to missed cancer diagnoses. This research will evaluate new information technology which can improve health outcomes and communication between clinicians, laboratories and patients.