Examining organisational complexity and clinical risk to improve hospital patients' safety. Improving communicative practices will reduce the massive rate and cost of medication errors and hospital-acquired infections. Current costs of hospital-caused incidents are around AU$2 billion per year. These costs are likely to rise further because hospitals are becoming busier, more culturally and linguistically diverse, less generously resourced per patient, and more technologically capable of keeping ....Examining organisational complexity and clinical risk to improve hospital patients' safety. Improving communicative practices will reduce the massive rate and cost of medication errors and hospital-acquired infections. Current costs of hospital-caused incidents are around AU$2 billion per year. These costs are likely to rise further because hospitals are becoming busier, more culturally and linguistically diverse, less generously resourced per patient, and more technologically capable of keeping sicker patients alive for longer, leading to increased clinical risk and more incidents. This project could save around 20% of the total cost of hospital operations by reducing lengths of stay, lowering re-admission rates and ensuring better deployment of clinical resources.Read moreRead less