Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this stud ....Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.Read moreRead less
Balancing trust and control in the provision of employment services: comparing outcomes for disability employment service users. The Australian government is committed to assisting marginalised job seekers and increasing employment participation as part of its Social Inclusion Agenda. This research will assist the government achieve its social inclusion goals by analysing key elements of the new generation of employment services and generating comparative information about the relative effective ....Balancing trust and control in the provision of employment services: comparing outcomes for disability employment service users. The Australian government is committed to assisting marginalised job seekers and increasing employment participation as part of its Social Inclusion Agenda. This research will assist the government achieve its social inclusion goals by analysing key elements of the new generation of employment services and generating comparative information about the relative effectiveness of different service delivery models currently operating in the Job Network and the Disability Employment Network. Read moreRead less
The utilisation of social science research in policy development and program review. This project will enhance the use of evidence in social policy and improve the relevance of applied social research. It will produce new insights into factors affecting the success of evidence-based decision-making by examining social research utilisation within various agencies at federal and state levels. National and community benefits centre on how to improve the policy uptake of social research. This will c ....The utilisation of social science research in policy development and program review. This project will enhance the use of evidence in social policy and improve the relevance of applied social research. It will produce new insights into factors affecting the success of evidence-based decision-making by examining social research utilisation within various agencies at federal and state levels. National and community benefits centre on how to improve the policy uptake of social research. This will contribute to the development of improved support systems to enhance the consideration of evidence-based policy. Outcomes will be applicable to governments, policy-makers and academics in Australia and abroad. Ways to improve research partnerships between academic social scientists and public sector agencies will be identified. Read moreRead less
Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contr ....Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contractual management, alternative service delivery, citizen empowerment theories, new institutional economics, industry impact analysis, and new modes of accountability. Analytical methods include survey and statistical investigations, comparative historical methods, case studies, comparative research with Canadian and NZ experts.Read moreRead less
Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less
Resourcing Public Law Enforcement Agencies in the 21st Century; Coercion, Sale and Gift. This project will analyse three basic means of enhancing the resources of public law enforcement agencies: circumstances wherein police command cooperation from private institutions; those where police buy and sell services; and those where police are the beneficiaries of private sponsorship. The potentials and limits of these three forms of exchange will be studied in each Australian State and Territory, in ....Resourcing Public Law Enforcement Agencies in the 21st Century; Coercion, Sale and Gift. This project will analyse three basic means of enhancing the resources of public law enforcement agencies: circumstances wherein police command cooperation from private institutions; those where police buy and sell services; and those where police are the beneficiaries of private sponsorship. The potentials and limits of these three forms of exchange will be studied in each Australian State and Territory, in light of global developments. The project will aim to assist governments in coping with the growing demand for police services in a climate of enduring fiscal restraint. Products will include books, articles, workshops and a major conference.Read moreRead less
The Contractualisation of Government: Public Accountability and Performance. Contracting has changed the delivery of government services and infrastructure in Australia. This project examines how such 'contractualisation' has affected accountability at the federal level and how current practices may be improved. Four key research questions are addressed. First, what changes, if any, in public accountability were expected from contractualisation? Second, through an analysis of case studies, ho ....The Contractualisation of Government: Public Accountability and Performance. Contracting has changed the delivery of government services and infrastructure in Australia. This project examines how such 'contractualisation' has affected accountability at the federal level and how current practices may be improved. Four key research questions are addressed. First, what changes, if any, in public accountability were expected from contractualisation? Second, through an analysis of case studies, how have public accountability practices altered in reality? Third, how might public accountability be strengthened whilst maintaining the benefits of contractualism? Fourth, what kind of performance information would assist Auditors General to strengthen their role in supporting public accountability and good governance?Read moreRead less
Whole of Government: Evaluating frameworks for integrating policy development, implementation and delivery of public services. The Australian Government is committed to whole of government approaches to policy, implementation and service delivery. This research will help make whole of government work better, by analysing its fundamentals and providing guidance on best practice. It links five key government agencies, coordinating departments and those at the front line of service delivery. Case s ....Whole of Government: Evaluating frameworks for integrating policy development, implementation and delivery of public services. The Australian Government is committed to whole of government approaches to policy, implementation and service delivery. This research will help make whole of government work better, by analysing its fundamentals and providing guidance on best practice. It links five key government agencies, coordinating departments and those at the front line of service delivery. Case studies include national security, avian flu and indigenous policy coordination. The project will build ongoing collaboration between academic researchers and public servants. It will develop practical guidelines to assist government organisations better serve clients and solve complex policy challenges.Read moreRead less
Corporate Governance in the Public Sector: An Evaluation of its Tensions, Gaps and Potential. This project aims to enhance corporate governance in Commonwealth public sector bodies (assets worth $125 billion), leading to better management of public resources and more effective public administration. It is a major theoretical and empirical analysis of corporate governance's impact on public administration from governance, management, and legal perspectives, drawing on private sector and internati ....Corporate Governance in the Public Sector: An Evaluation of its Tensions, Gaps and Potential. This project aims to enhance corporate governance in Commonwealth public sector bodies (assets worth $125 billion), leading to better management of public resources and more effective public administration. It is a major theoretical and empirical analysis of corporate governance's impact on public administration from governance, management, and legal perspectives, drawing on private sector and international comparisons. It will develop an integrated cross-government framework for corporate governance and customized guidance according to organisational type. The major outcome will be to advance knowledge of the multi-disciplinary basis of corporate governance in its applications within government, communicated through scholarly, governmental, and web-based resources.Read moreRead less
The New Policing: Partnerships, Resources and Modes of Governance. This project promises to establish Australia as a world leader in policing research and policing practice. Following an exhaustive review of current approaches in Victoria and internationally, and backed up by needs assessments, a series of pilot programs at selected sites will allow the development of innovative models for securing and allocating resources that support innovative policing partnerships involving government, the b ....The New Policing: Partnerships, Resources and Modes of Governance. This project promises to establish Australia as a world leader in policing research and policing practice. Following an exhaustive review of current approaches in Victoria and internationally, and backed up by needs assessments, a series of pilot programs at selected sites will allow the development of innovative models for securing and allocating resources that support innovative policing partnerships involving government, the business sector, non-governmental agencies, community-based organizations and citizens. The collaboration with Victoria Police will provide a model for police-university partnership across Australia and the pilot programs developed will be replicable widely in Australia and overseas.Read moreRead less