Development of a Global Decision Support System towards Virtual Manufacturing. The aim of this research project is to develop a global decision support system (GDSS) in order to assist SMEs to improve their competitiveness in the dynamic global market while providing an industry oriented research training for a high calibre PhD student, who would be a valuable asset to Australia. The GDSS will help SMEs leverage their operations in a global context and to adopt a realistic virtual manufacturing ....Development of a Global Decision Support System towards Virtual Manufacturing. The aim of this research project is to develop a global decision support system (GDSS) in order to assist SMEs to improve their competitiveness in the dynamic global market while providing an industry oriented research training for a high calibre PhD student, who would be a valuable asset to Australia. The GDSS will help SMEs leverage their operations in a global context and to adopt a realistic virtual manufacturing system in the future. The significance of the project includes developing a new methodology and a GDSS to assess virtual manufacturing issues for SMEs and assisting them making timely decisions.Read moreRead less
Scenario driven management in a network environment. Scenario planning is the process of identifying plausible futures and their inherent risks. The organisation, the network within which it is embedded, and the environment in which the network operates, form a complex system of non-linear, dynamic, interrelationships. This project will develop a continuous process of scenario planning, capturing learning about the future as it emerges. The project fuses the use of agents for intelligent data co ....Scenario driven management in a network environment. Scenario planning is the process of identifying plausible futures and their inherent risks. The organisation, the network within which it is embedded, and the environment in which the network operates, form a complex system of non-linear, dynamic, interrelationships. This project will develop a continuous process of scenario planning, capturing learning about the future as it emerges. The project fuses the use of agents for intelligent data collection and negotiation with agent-based modelling to build powerful network-based scenario modelling systems for commercial applications. This outcome will place Australia on the frontier of smart information use.Read moreRead less
Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less