Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of ....Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of successive waves of innovation in areas of e-procurement and supply chain management; and develop industry benchmarks for critical dimensions of effectiveness in these areas.Read moreRead less
Adoption of electronic commerce-enabled supply chain management: a trans-national comparison study. The framework developed will allow practitioners to identify an appropriate strategy to promote the adoption of EC-enabled SCM in developing countries. By including Indonesia and China as two of Australia's large trading partners in this study, the relationships can be further enhanced, leading to an increase in Australia's export market and improvement in national productivity and growth. Through ....Adoption of electronic commerce-enabled supply chain management: a trans-national comparison study. The framework developed will allow practitioners to identify an appropriate strategy to promote the adoption of EC-enabled SCM in developing countries. By including Indonesia and China as two of Australia's large trading partners in this study, the relationships can be further enhanced, leading to an increase in Australia's export market and improvement in national productivity and growth. Through wider adoption of EC-enabled SCM by Australia's trading partners, Australia can trade with them more efficiently. The empirical data and the research instruments developed will also enhance Australia's research standing and contribute to university teaching and research training. Read moreRead less
Strategic evaluation model for business-to-business electronic marketplace participation. Striving to become a knowledge-based nation is dependent upon the effective adoption, diffusion and implementation of ICT throughout the business community. The developing world markets, brought about by e-commerce and the increased ability to trade globally facilitated by e-markets, have created significant opportunities for Australian organisations. This research will produce a dynamic model that can be ....Strategic evaluation model for business-to-business electronic marketplace participation. Striving to become a knowledge-based nation is dependent upon the effective adoption, diffusion and implementation of ICT throughout the business community. The developing world markets, brought about by e-commerce and the increased ability to trade globally facilitated by e-markets, have created significant opportunities for Australian organisations. This research will produce a dynamic model that can be used to not only evaluate e-marketplace participation but a wide range of Internet applications. The research will provide Australian managers with the foundation of knowledge needed to guide and support their decision-making when implementing new technology.Read moreRead less
Dynamic Life Cycle Evaluation of Customer Relationship Management Systems. Striving to become a knowledge based nation is dependent upon effective adoption, diffusion and implementation of information and communication technology thoughout the business community. This research will produce a dynamic model that can be used to evaluate enterprise wide applications such as electronic Customer Relationship Management (CRM) so that managers can examine the impact of new tehnology on business processe ....Dynamic Life Cycle Evaluation of Customer Relationship Management Systems. Striving to become a knowledge based nation is dependent upon effective adoption, diffusion and implementation of information and communication technology thoughout the business community. This research will produce a dynamic model that can be used to evaluate enterprise wide applications such as electronic Customer Relationship Management (CRM) so that managers can examine the impact of new tehnology on business processes. In addition, the research will provide managers wit the foundation of knowledge needed to guide and support their decision-making when implementing new technology. Read moreRead less
Modelling IT Alignment in Multi-Business Service Organisations. Information technology and communication is responsible for nearly 80% of all productivity growth in the Australian services sector. A critical strategic alignment decision is the trade-off between investments in shared corporate IT infrastructure and individual business unit IT applications. The current response is to establish elaborate IT governance, reporting controls aimed at balance and compromise across the organization. Our ....Modelling IT Alignment in Multi-Business Service Organisations. Information technology and communication is responsible for nearly 80% of all productivity growth in the Australian services sector. A critical strategic alignment decision is the trade-off between investments in shared corporate IT infrastructure and individual business unit IT applications. The current response is to establish elaborate IT governance, reporting controls aimed at balance and compromise across the organization. Our model will provide a deeper understanding of what should be built as shared corporate IT infrastructure and as IT applications within individual strategic business units. This research will enable Australian industry to get greater value from its existing levels their expenditure in IT.Read moreRead less
Testing the Big Bets Theory of strategic IT decision making. This project will test a new theory of strategic IT decision making called the Big-Bets theory. If confirmed, senior decision makers will have grounds for requesting more evidence-based decision making for major IT projects such as the Australian Government's IT outsourcing initiative, Telstra's Siebel-based CRM, and Victoria's Myki.
The key strategies in firms' realisation of value from ICT: A transformational model of ICT value generation. Studies indicate that information and communication technologies (ICT) have contributed significantly to Australia's productivity gains over the last decade. It is not well understood, however, why some firms and some industries have been able to benefit significantly more from ICT use than others. This study will show the strategies and practices that are used by the firms that gain max ....The key strategies in firms' realisation of value from ICT: A transformational model of ICT value generation. Studies indicate that information and communication technologies (ICT) have contributed significantly to Australia's productivity gains over the last decade. It is not well understood, however, why some firms and some industries have been able to benefit significantly more from ICT use than others. This study will show the strategies and practices that are used by the firms that gain maximum benefit from ICT - the 'ICT winners'. The lessons learned will allow other firms to gain further benefits from ICT, potentially leading overall to further economic gains by industries and the nation. Read moreRead less
Classifying the indirect costs of information systems and information technology in business. Many businesses are increasing their expenditure on IS/IT to obtain a strategic competitive advantage. Traditional approaches to IS/IT appraisal are unable to accommodate the costs associated with deploying 'organisational-wide' IS/IT solutions because of their qualitative characteristics. The inability of managers to determine the 'true' costs of IS/IT are attributable to a lack of knowledge and unders ....Classifying the indirect costs of information systems and information technology in business. Many businesses are increasing their expenditure on IS/IT to obtain a strategic competitive advantage. Traditional approaches to IS/IT appraisal are unable to accommodate the costs associated with deploying 'organisational-wide' IS/IT solutions because of their qualitative characteristics. The inability of managers to determine the 'true' costs of IS/IT are attributable to a lack of knowledge and understanding of IS/IT related costs. This research will extend the myopia of traditional 'direct' financial cost analysis by identifying 'indirect' cost factors. A model that integrates cost taxonomies and performance measures/metrics of IS/IT will be developed as a frame of reference for IS/IT decision-makers.Read moreRead less
Competing on Business Analytics. Business analytics can provide Australian organisations with a means to gain competitive advantage in the face of increasing global competition. By using the Business Analytics Success Model, Australian organisations will be able to understand better how to gain competitive advantage with business analytics. The model is an original contribution in an important area of information systems research and will contribute to university teaching and research training. ....Competing on Business Analytics. Business analytics can provide Australian organisations with a means to gain competitive advantage in the face of increasing global competition. By using the Business Analytics Success Model, Australian organisations will be able to understand better how to gain competitive advantage with business analytics. The model is an original contribution in an important area of information systems research and will contribute to university teaching and research training. The empirical data and rigorous research protocols will enhance Australia's reputation as a leader in the area of organisational use of business-analytic systems.Read moreRead less