Young People, Technology, and Wellbeing Research Facility. Large numbers of initiatives now mobilise technology to support the wellbeing of young Australians. However, amongst communities undertaking this work, there is currently significant duplication and insufficient sharing of research and best practice models. A Research Facility that consolidates existing research, and guides new research and initiatives will improve service delivery to young Australians by: reducing duplication between or ....Young People, Technology, and Wellbeing Research Facility. Large numbers of initiatives now mobilise technology to support the wellbeing of young Australians. However, amongst communities undertaking this work, there is currently significant duplication and insufficient sharing of research and best practice models. A Research Facility that consolidates existing research, and guides new research and initiatives will improve service delivery to young Australians by: reducing duplication between organizations working with young people; providing an accessible interface with research that can help address the community’s concerns about the role of technology in young people’s lives, and inform future policy and programs; and model effective cross-sector knowledge brokering to Australian industry. Read moreRead less
Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Analysis of effective offshoring processes for Australian organisations. The offshore outsourcing of business processes is a new, largely unexplored and under-theorised area that is placing great pressure on Australian organisations. This research aims to develop models of best practice for offshoring by Australian organisations through a series of cases studies commencing with the industry partner, Repcol Limited. The research will identify what business processes are core, what processes can b ....Analysis of effective offshoring processes for Australian organisations. The offshore outsourcing of business processes is a new, largely unexplored and under-theorised area that is placing great pressure on Australian organisations. This research aims to develop models of best practice for offshoring by Australian organisations through a series of cases studies commencing with the industry partner, Repcol Limited. The research will identify what business processes are core, what processes can be offshored, whether to use third parties or have captive operations, and what factors need to be addressed in order to utilise offshoring to strengthen Australian organisations and enable them to take advantage of global strategic opportunities for growth.Read moreRead less
Palladium Based Mobile Agent System for Collaborative Environments. This project aims to (a) develop a Palladium based mobile agent methodology and System for collaborative environments and to (b) construct a testbed that involves the creation of Palladium and mobile agent system to test it on "Virtual Community", that is, a real commercial application provided by our partner investigator for proof of concept.
Design of a Reference Methodology for Extended Enterprise Architecture. Enterprises have nowadays a very critical perception of the actual benefits of Information Technology (IT). Significant investments in IT infrastructures have been made. However, in many cases no monetary benefits could be demonstrated. Enterprises Architectures provide a way to link the business and the IT perspective. This project aims to develop an operational methodology with a solid theoretical foundation for the design ....Design of a Reference Methodology for Extended Enterprise Architecture. Enterprises have nowadays a very critical perception of the actual benefits of Information Technology (IT). Significant investments in IT infrastructures have been made. However, in many cases no monetary benefits could be demonstrated. Enterprises Architectures provide a way to link the business and the IT perspective. This project aims to develop an operational methodology with a solid theoretical foundation for the design of such Enterprise Architectures. The outcomes and the innovation of this project are an extension of the popular Zachman Framework. Integrated modelling techniques proposed within the Architecture of Integrated Information Systems will be used to populate this framework.Read moreRead less
Personalised Online Learning Analytics by Exploring Multilayer Graph Data . Learning analytics is becoming a significant factor in reducing the drop-out rate of students in online learning. The aim of this project is to develop a reliable, robust, real-time analysis system that automatically reveals multilayered relationships, evaluates students' learning performance, and generates a personal study plan through discovery. This project includes the design of novel algorithms for multilayer graph ....Personalised Online Learning Analytics by Exploring Multilayer Graph Data . Learning analytics is becoming a significant factor in reducing the drop-out rate of students in online learning. The aim of this project is to develop a reliable, robust, real-time analysis system that automatically reveals multilayered relationships, evaluates students' learning performance, and generates a personal study plan through discovery. This project includes the design of novel algorithms for multilayer graph processing, pattern recognition in learning activities, learning performance assessment, and personalised study plan recommendations. The success of this project will significantly enhance the success of online education both in Australia and worldwide and; hence, will save time, money and resources for end users.Read moreRead less
Evaluating the Benefits of Regional e-Marketplaces for SMEs. Electronic marketplaces proliferate yet there are few research studies on the benefits of electronic-trading and its impact on businesses, particularly SMEs. Should a company join an e-marketplace and if so which one should it select and what criteria should be used to evaluate the appropriate model? This research project explores these issues and examines the benefits of a unique e-market concept "2Cities" sponsored by regional govern ....Evaluating the Benefits of Regional e-Marketplaces for SMEs. Electronic marketplaces proliferate yet there are few research studies on the benefits of electronic-trading and its impact on businesses, particularly SMEs. Should a company join an e-marketplace and if so which one should it select and what criteria should be used to evaluate the appropriate model? This research project explores these issues and examines the benefits of a unique e-market concept "2Cities" sponsored by regional government and focussed on SMEs. The findings and recommendations will be of immense value in regional economic planning and provide business and Government with a best practice model for e-marketplace participation for improved economic development.Read moreRead less
Open Standards design for improved road network information exchange. Open Standards design for improved road network information exchange. This project aims to design a draft digital open source performance-based construction contract specification for delivering road construction information to operational network asset management. This will be a common information exchange specification for all road agencies to standardise exchange of their assets data. Road network construction and maintenan ....Open Standards design for improved road network information exchange. Open Standards design for improved road network information exchange. This project aims to design a draft digital open source performance-based construction contract specification for delivering road construction information to operational network asset management. This will be a common information exchange specification for all road agencies to standardise exchange of their assets data. Road network construction and maintenance costs $21 billion annually, but the outcome of this project is expected to save $65 to $130 million annually through data harmonisation. This project is at the leading edge of information management for roads and is expected to change several international standards.Read moreRead less
Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less
Personalised Privacy-Preserving Network Data Publishing System . Data sharing has become a driving force for many businesses in industrial sectors. This project aims to develop a privacy preserving network data publishing system that can preserve user privacy in a personalised way while maintaining maximal utility of the published data. To make accurate privacy preservation, this project will design novel learning models to derive accurate users’ correlation and their privacy intention, develop ....Personalised Privacy-Preserving Network Data Publishing System . Data sharing has become a driving force for many businesses in industrial sectors. This project aims to develop a privacy preserving network data publishing system that can preserve user privacy in a personalised way while maintaining maximal utility of the published data. To make accurate privacy preservation, this project will design novel learning models to derive accurate users’ correlation and their privacy intention, develop efficient privacy preserving algorithms to deal with static and dynamic network data sharing. The success of this project will benefit many industries and government agencies to reduce users’ privacy breaches, avoid illegal consequences of sharing data, and enhance these service providers’ service quality.Read moreRead less