Enhancing computer user productivity of integrated enterprise wide systems: an intervention study. This project addresses a critical issue in IT investment and productivity. Current theoretical models of user training and acceptance have not contributed to the effectiveness of implementing new integrated enterprise wide systems. This study will identify key indiviudal differences that predict user motivation to learn and utilize such systems under mandatory conditions. A longitudinal study in ....Enhancing computer user productivity of integrated enterprise wide systems: an intervention study. This project addresses a critical issue in IT investment and productivity. Current theoretical models of user training and acceptance have not contributed to the effectiveness of implementing new integrated enterprise wide systems. This study will identify key indiviudal differences that predict user motivation to learn and utilize such systems under mandatory conditions. A longitudinal study in two field settings will test the impact of selected interventions on task performance following training. The outcomes will inform Australian industry on models of effective implementation and provide guidance to increase the productivity of personnel using software systems.Read moreRead less
Post adoptive behavior in IT enabled work systems: Using multi-method research to study implementation of enterprise systems in a large organization. Massive investments are made by organizations to implement enterprise wide information systems (enterprise systems) but many have failed or lack expected benefits. Current research on user acceptance is limited as they do not consider post adoptive behaviour, when the main gains are to be made. Using mixed methods, a series of studies in four set ....Post adoptive behavior in IT enabled work systems: Using multi-method research to study implementation of enterprise systems in a large organization. Massive investments are made by organizations to implement enterprise wide information systems (enterprise systems) but many have failed or lack expected benefits. Current research on user acceptance is limited as they do not consider post adoptive behaviour, when the main gains are to be made. Using mixed methods, a series of studies in four settings of a multi national organization will be conducted. A new integrated model for post adoptive behaviour will be developed and tested to inform industry and the research community. The findings will provide guidance to effective training and change management in enterprise systems implementation. Read moreRead less
Scenario driven management in a network environment. Scenario planning is the process of identifying plausible futures and their inherent risks. The organisation, the network within which it is embedded, and the environment in which the network operates, form a complex system of non-linear, dynamic, interrelationships. This project will develop a continuous process of scenario planning, capturing learning about the future as it emerges. The project fuses the use of agents for intelligent data co ....Scenario driven management in a network environment. Scenario planning is the process of identifying plausible futures and their inherent risks. The organisation, the network within which it is embedded, and the environment in which the network operates, form a complex system of non-linear, dynamic, interrelationships. This project will develop a continuous process of scenario planning, capturing learning about the future as it emerges. The project fuses the use of agents for intelligent data collection and negotiation with agent-based modelling to build powerful network-based scenario modelling systems for commercial applications. This outcome will place Australia on the frontier of smart information use.Read moreRead less
Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Technological innovation and change in supply chain integration. In examining emerging technology that can transform the performance of Australian industry we address the following priority goals: better understanding the processes that will advance knowledge and facilitate the development of technological innovations; the potential application of Radio Frequency Identification (RFID) technologies across an entire supply chain; and the improved management of information in the storage, distribut ....Technological innovation and change in supply chain integration. In examining emerging technology that can transform the performance of Australian industry we address the following priority goals: better understanding the processes that will advance knowledge and facilitate the development of technological innovations; the potential application of Radio Frequency Identification (RFID) technologies across an entire supply chain; and the improved management of information in the storage, distribution, and delivery of products (smart information use). Improvement in the operational efficiency and performance of the supply chain will increase national wealth while minimising environmental impacts on the environment, for example, through the better utilisation of heavy freight carriers.Read moreRead less
Strategic evaluation model for business-to-business electronic marketplace participation. Striving to become a knowledge-based nation is dependent upon the effective adoption, diffusion and implementation of ICT throughout the business community. The developing world markets, brought about by e-commerce and the increased ability to trade globally facilitated by e-markets, have created significant opportunities for Australian organisations. This research will produce a dynamic model that can be ....Strategic evaluation model for business-to-business electronic marketplace participation. Striving to become a knowledge-based nation is dependent upon the effective adoption, diffusion and implementation of ICT throughout the business community. The developing world markets, brought about by e-commerce and the increased ability to trade globally facilitated by e-markets, have created significant opportunities for Australian organisations. This research will produce a dynamic model that can be used to not only evaluate e-marketplace participation but a wide range of Internet applications. The research will provide Australian managers with the foundation of knowledge needed to guide and support their decision-making when implementing new technology.Read moreRead less
Dynamic Life Cycle Evaluation of Customer Relationship Management Systems. Striving to become a knowledge based nation is dependent upon effective adoption, diffusion and implementation of information and communication technology thoughout the business community. This research will produce a dynamic model that can be used to evaluate enterprise wide applications such as electronic Customer Relationship Management (CRM) so that managers can examine the impact of new tehnology on business processe ....Dynamic Life Cycle Evaluation of Customer Relationship Management Systems. Striving to become a knowledge based nation is dependent upon effective adoption, diffusion and implementation of information and communication technology thoughout the business community. This research will produce a dynamic model that can be used to evaluate enterprise wide applications such as electronic Customer Relationship Management (CRM) so that managers can examine the impact of new tehnology on business processes. In addition, the research will provide managers wit the foundation of knowledge needed to guide and support their decision-making when implementing new technology. Read moreRead less
Development of a Global Decision Support System towards Virtual Manufacturing. The aim of this research project is to develop a global decision support system (GDSS) in order to assist SMEs to improve their competitiveness in the dynamic global market while providing an industry oriented research training for a high calibre PhD student, who would be a valuable asset to Australia. The GDSS will help SMEs leverage their operations in a global context and to adopt a realistic virtual manufacturing ....Development of a Global Decision Support System towards Virtual Manufacturing. The aim of this research project is to develop a global decision support system (GDSS) in order to assist SMEs to improve their competitiveness in the dynamic global market while providing an industry oriented research training for a high calibre PhD student, who would be a valuable asset to Australia. The GDSS will help SMEs leverage their operations in a global context and to adopt a realistic virtual manufacturing system in the future. The significance of the project includes developing a new methodology and a GDSS to assess virtual manufacturing issues for SMEs and assisting them making timely decisions.Read moreRead less
Generalizing Multi-level Decision Support Handling Multi-objectives, Multi-followers and Uncertainty for Critical Resource Planning. The proposed multi-level optimisation techniques and fuzzy multi-objective multi-follower multi-level decision support system can be used widely in government and industries of Australia to reduce decision blindness, improve decision effectiveness, and therefore has the potential to increase the competitiveness of organizations. Many organizations in Australia are ....Generalizing Multi-level Decision Support Handling Multi-objectives, Multi-followers and Uncertainty for Critical Resource Planning. The proposed multi-level optimisation techniques and fuzzy multi-objective multi-follower multi-level decision support system can be used widely in government and industries of Australia to reduce decision blindness, improve decision effectiveness, and therefore has the potential to increase the competitiveness of organizations. Many organizations in Australia are decentralized and have a hierarchical structure. The proposed techniques are extremely effective for such kinds of organizations in critical planning, management and policy making, including tourism resource planning, water resource management, financial planning, healthcare planning, land-use planning, production planning, transportation planning, and power market planning.Read moreRead less
Systems to Support Knowledge Creation in Learning Organisations. The proposed project will investigate the capacity of IT to support knowledge making for innovation in modern organisations. Prototypes of three flexible computer-based systems will be iteratively developed and evaluated for their support of knowledge workers in three different industries. The investigators are experienced in socio-technical approaches, which will be used to emphasise the integration between people and IT systems ....Systems to Support Knowledge Creation in Learning Organisations. The proposed project will investigate the capacity of IT to support knowledge making for innovation in modern organisations. Prototypes of three flexible computer-based systems will be iteratively developed and evaluated for their support of knowledge workers in three different industries. The investigators are experienced in socio-technical approaches, which will be used to emphasise the integration between people and IT systems. An interpretive study will determine how the systems can contribute to organisational learning, performance, and responsiveness to change. The outcomes will inform the designers of such systems and show Australian organisations how to gain competitive advantage by expanding their capacity to learn.Read moreRead less