Intelligent CRM through Conjoint Data Mining of Heterogeneous Sources. This project aims to investigate and develop techniques to improve customer relationship management (CRM) for public and private organisations. It aims to develop an intelligent framework to assist in adaptive marketing and management of customers. The framework is designed to manage multiple information resources for information sharing, and to synthesise knowledge through visualisation. Intended outcomes are standardised XM ....Intelligent CRM through Conjoint Data Mining of Heterogeneous Sources. This project aims to investigate and develop techniques to improve customer relationship management (CRM) for public and private organisations. It aims to develop an intelligent framework to assist in adaptive marketing and management of customers. The framework is designed to manage multiple information resources for information sharing, and to synthesise knowledge through visualisation. Intended outcomes are standardised XML profiles for the different data sets and business processes, novel techniques for conjoint mining of structured and semi-structured data, and adaptive business intelligence techniques. The results will be validated using large real-world data sets provided by the partner organisation.Read moreRead less
Data-driven water quality treatment management decision support system. Data-driven water quality treatment management decision support system. This project aims to develop a robust decision support system to predict manganese and the character and concentration of dissolved organic matter in drinking water reservoirs, using intelligent algorithms and data collected through remote autonomous instrumentation. These predicted water quality parameters could be used as model input variables to provi ....Data-driven water quality treatment management decision support system. Data-driven water quality treatment management decision support system. This project aims to develop a robust decision support system to predict manganese and the character and concentration of dissolved organic matter in drinking water reservoirs, using intelligent algorithms and data collected through remote autonomous instrumentation. These predicted water quality parameters could be used as model input variables to provide real-time decisions for plant operators on the required treatment regime for incoming raw water, and advise them on the optimal reservoir offtake depth. This will potentially minimise treatment costs and health risks for consumers. The ultimate goal is to significantly enhance current water supply management practices.Read moreRead less
Examining multi-level Information Technology (IT) project alignment in government services: the case of contracted employment services. Improved Information Technology (IT) alignment is essential for the delivery of government services within a complex public-private, inter-organisational environment. This project will investigate the extent to which well-aligned IT support systems contribute positively to the efficient and effective delivery of contracted employment services.
The Intended and Unintended Impact of Policy for Adaptive Policy Management. The project aims to advance knowledge about the intended and unintended consequences of policy on health and well-being. It expects to innovate through new methods and novel data to integrate policy evaluation into the policy cycle in a timely fashion to prevent harm from occurring. It also leverages technology to track policy effects in real time. Expected outcomes of this project include new knowledge and enhanced pol ....The Intended and Unintended Impact of Policy for Adaptive Policy Management. The project aims to advance knowledge about the intended and unintended consequences of policy on health and well-being. It expects to innovate through new methods and novel data to integrate policy evaluation into the policy cycle in a timely fashion to prevent harm from occurring. It also leverages technology to track policy effects in real time. Expected outcomes of this project include new knowledge and enhanced policy infrastructure using new methods and interdisciplinary approaches. Significant benefits include improvements to: (1) policy management by government departments; (2) the health and wellbeing of the Australians they serve; (3) our Partners' capacity to consult governments on how technology can assist policy management. Read moreRead less
Multi-level analysis of human resource management systems on hospital outcomes. This project explores the relationships among human resource management systems, perceived organisational support, trust-in-management and commitment of healthcare workers. The fundamental aim is to assist hospital managers to determine where to direct their efforts to have maximum impact upon staff and hospital performance.
Reforming healthcare: Nurse Practitioners and workforce redesign. This unique national study investigates the progress, process and outcomes of nurse practitioner service. It brings together peak national nursing organisations and state Chief Nursing Officers and researchers who are known both nationally and internationally for innovative research into nurse practitioner service. It has widespread significance for health service providing an operational platform to implement and evaluate new rol ....Reforming healthcare: Nurse Practitioners and workforce redesign. This unique national study investigates the progress, process and outcomes of nurse practitioner service. It brings together peak national nursing organisations and state Chief Nursing Officers and researchers who are known both nationally and internationally for innovative research into nurse practitioner service. It has widespread significance for health service providing an operational platform to implement and evaluate new roles in health service delivery. It will inform health service modelling, theory building and national strategies to achieve promotion and maintenance of good health. For the first time in the history of Australian health service a new level of provider will be examined close to the point of its inception.Read moreRead less
Effective clinical handover communication: improving patient safety, experience and outcomes. Improving written and spoken communication in clinical handover will significantly reduce critical incidents in hospitals. The link between communication and critical incidents in hospitals is well documented. One third of the $2 billion p.a. direct financial costs to Australia of critical incidents, is attributed to poor communication between clinicians. National and international governments and heal ....Effective clinical handover communication: improving patient safety, experience and outcomes. Improving written and spoken communication in clinical handover will significantly reduce critical incidents in hospitals. The link between communication and critical incidents in hospitals is well documented. One third of the $2 billion p.a. direct financial costs to Australia of critical incidents, is attributed to poor communication between clinicians. National and international governments and health agencies have targeted clinical handover as critical in safe, effective health care. This project will generate new knowledge of handover to significantly improve patient safety and enable health professionals to enhance their communicative practices, thereby improving the quality of the patient journey through the hospital system.Read moreRead less