Mapping argumentation structures to narrative for eCommerce dialogue support. Argumentation theories have proven to be essential for structuring reasoning and the provision of intelligent computer support. However, stilted human - computer interaction limits the effectiveness of argumentation for reasoning support. This research aims to realize a narrative model that, once mapped onto an existing argumentation model will enable users to dialogue with computer systems using story telling metapho ....Mapping argumentation structures to narrative for eCommerce dialogue support. Argumentation theories have proven to be essential for structuring reasoning and the provision of intelligent computer support. However, stilted human - computer interaction limits the effectiveness of argumentation for reasoning support. This research aims to realize a narrative model that, once mapped onto an existing argumentation model will enable users to dialogue with computer systems using story telling metaphors. This will facilitate the adoption of knowledge based support, particularly for e-commerce discourses involving multiple participants. Applied to legal reasoning, this approach has natural application for facilitating just outcomes for residents regardless of geographical location.Read moreRead less
Developing negotiation decision support systems that promote constructive relationships following disputes. The development of negotiation support systems that focus upon complying with notions of equity, rather than mere integrative bargaining, will lead to more durable outcomes, meaning negotiated settlements will not be discarded and constantly re-litigated. Our development of appropriate systems will provide disputants with information and knowledge that will lead to the continuation of cons ....Developing negotiation decision support systems that promote constructive relationships following disputes. The development of negotiation support systems that focus upon complying with notions of equity, rather than mere integrative bargaining, will lead to more durable outcomes, meaning negotiated settlements will not be discarded and constantly re-litigated. Our development of appropriate systems will provide disputants with information and knowledge that will lead to the continuation of constructive relationships following disputes and reduce the magnitude and extent of conflicts. This will lead to significant cost savings in the administration of justice as well as reduced legal fees. It will result in more harmonious communities - especially in families and body corporates.Read moreRead less
Knowledge Discovery in Discretionary Legal Domains. The development of legal decision support systems in discretionary domains will lead to: (1) Consistency; (2) Transparency; (3) Efficiency; and (4) Enhanced support for dispute resolution. The researchers on this project have been using the World Wide Web to disseminate legal knowledge.
With the collaboration of Victoria Legal Aid and JUSTSYS, we propose to use knowledge discovery from databases and argumentation techniques to model how discre ....Knowledge Discovery in Discretionary Legal Domains. The development of legal decision support systems in discretionary domains will lead to: (1) Consistency; (2) Transparency; (3) Efficiency; and (4) Enhanced support for dispute resolution. The researchers on this project have been using the World Wide Web to disseminate legal knowledge.
With the collaboration of Victoria Legal Aid and JUSTSYS, we propose to use knowledge discovery from databases and argumentation techniques to model how discretionary legal decision-makers operate. A significant application of the research will be the construction of a prototype for assisting criminal law defense lawyers to make arguments with regard to their client's sentences.Read moreRead less
Developing a framework for measuring Indigenous research benefit. The proposed project aims to bring together researchers and Indigenous community members to develop a collaborative framework for measuring research benefit. It aims to address two main 'Closing the Gap' priority areas, Indigenous health and education, by questioning what constitutes research benefit from an Indigenous perspective, and how can the benefits of research be measured to ensure sustainable outcomes for Indigenous comm ....Developing a framework for measuring Indigenous research benefit. The proposed project aims to bring together researchers and Indigenous community members to develop a collaborative framework for measuring research benefit. It aims to address two main 'Closing the Gap' priority areas, Indigenous health and education, by questioning what constitutes research benefit from an Indigenous perspective, and how can the benefits of research be measured to ensure sustainable outcomes for Indigenous communities. The innovation of this project lies in its methodology which endeavours to unpack the benefit construct from an Indigenous worldview to enable future research projects to be designed with outcomes in mind that are acceptable and valued by Indigenous beneficiaries and be informed by Indigenous Knowledges.Read moreRead less
Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suic ....Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suicide risk; use these systems to investigate how different situational factors interact with different combinations of service interventions to influence suicide risk; and share the findings to reduce railway suicide in Australia and overseas.Read moreRead less
Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Organisational Motivation as a Predictor of Benefits from the Adoption of Information Technology. IOS are becoming increasingly important for organisations to remain competitive in a global marketplace. By using organisational motivations to better understand how to design and structure the processes for IOS implementation and set more realistic expectation, Australian organisations will be able to develop more effective, evidence-based methods for IOS implementation. The theory being tested is ....Organisational Motivation as a Predictor of Benefits from the Adoption of Information Technology. IOS are becoming increasingly important for organisations to remain competitive in a global marketplace. By using organisational motivations to better understand how to design and structure the processes for IOS implementation and set more realistic expectation, Australian organisations will be able to develop more effective, evidence-based methods for IOS implementation. The theory being tested is an original contribution in a growing area of information technology research. The data and rigorously tested research protocols developed will enhance Australia'a research standing, contribute to university teaching and researcher training, and improve the effectiveness and efficiency of the Australian information technology industry. Read moreRead less
Adoption of electronic commerce-enabled supply chain management: a trans-national comparison study. The framework developed will allow practitioners to identify an appropriate strategy to promote the adoption of EC-enabled SCM in developing countries. By including Indonesia and China as two of Australia's large trading partners in this study, the relationships can be further enhanced, leading to an increase in Australia's export market and improvement in national productivity and growth. Through ....Adoption of electronic commerce-enabled supply chain management: a trans-national comparison study. The framework developed will allow practitioners to identify an appropriate strategy to promote the adoption of EC-enabled SCM in developing countries. By including Indonesia and China as two of Australia's large trading partners in this study, the relationships can be further enhanced, leading to an increase in Australia's export market and improvement in national productivity and growth. Through wider adoption of EC-enabled SCM by Australia's trading partners, Australia can trade with them more efficiently. The empirical data and the research instruments developed will also enhance Australia's research standing and contribute to university teaching and research training. Read moreRead less
Intelligent Design Advisor for Manufacturing Process Knowledge within Concurrent Engineering in the Aerospace Industry. At present the design of engineering components in the aerospace industry is accomplished by experts from design and manufacturing either sequentially or in collaboration. If performed in sequence then time and quality is jeopardised. If performed in collaboration then more manpower than is necessary is expended. The aim of this project is to develop an intelligent design advis ....Intelligent Design Advisor for Manufacturing Process Knowledge within Concurrent Engineering in the Aerospace Industry. At present the design of engineering components in the aerospace industry is accomplished by experts from design and manufacturing either sequentially or in collaboration. If performed in sequence then time and quality is jeopardised. If performed in collaboration then more manpower than is necessary is expended. The aim of this project is to develop an intelligent design advisor for Manufacturing Process Knowledge that will provide this expert knowledge to the design engineer in order to speed up the design process while reducing costs and still maintaining the high standard of quality necessary in the Aerospace industry.Read moreRead less