Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contr ....Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contractual management, alternative service delivery, citizen empowerment theories, new institutional economics, industry impact analysis, and new modes of accountability. Analytical methods include survey and statistical investigations, comparative historical methods, case studies, comparative research with Canadian and NZ experts.Read moreRead less
Reducing young women’s offending through improved service delivery . Young women’s contact with justice and welfare agencies has increased rapidly across Australia and the world, creating a crisis that is costly and harmful, especially for young Indigenous women. Pathways into these systems are gendered; but the systems were designed to address the needs of young male offenders. This project therefore aims to discover how these systems could be better designed to improve outcomes for young women ....Reducing young women’s offending through improved service delivery . Young women’s contact with justice and welfare agencies has increased rapidly across Australia and the world, creating a crisis that is costly and harmful, especially for young Indigenous women. Pathways into these systems are gendered; but the systems were designed to address the needs of young male offenders. This project therefore aims to discover how these systems could be better designed to improve outcomes for young women. The project uses a novel approach that gives young women a voice in how five Anglicare end-users (the research partners) and other end-users can enhance their service provision in the welfare and justice sectors and become models of best practice.Read moreRead less