Constituencies for welfare: Public responses to Australia's 'new welfare state'. The main national and community benefits fall within Research Priority 2: Promoting and Maintaining Good Health, and particularly 'Strengthening Australia's social and economic fabric'. Australia's welfare state helps maintain the social fabric, but its performance depends on citizens' confidence in the purposes and outcomes of welfare. This project investigates how well Australians understand recent welfare changes ....Constituencies for welfare: Public responses to Australia's 'new welfare state'. The main national and community benefits fall within Research Priority 2: Promoting and Maintaining Good Health, and particularly 'Strengthening Australia's social and economic fabric'. Australia's welfare state helps maintain the social fabric, but its performance depends on citizens' confidence in the purposes and outcomes of welfare. This project investigates how well Australians understand recent welfare changes, and measures their confidence in policy directions. The project will produce fresh research into the public's response to the Australian government's largest area of fiscal responsibility, provide new analytical and data tools for policymakers, and strengthen Australia's international profile in research into welfare reform.Read moreRead less
Engaged Government: A study of government-community engagement for regional outcomes. The devolution of government business to regional government/community partnerships, coupled with the call for greater policy coherence, is challenging all levels of government and communities to collaborate in new ways to deliver regional outcomes. There is little empirical research to guide public managers in determining best value arrangements and strategic investments for building a region's 'collaborative ....Engaged Government: A study of government-community engagement for regional outcomes. The devolution of government business to regional government/community partnerships, coupled with the call for greater policy coherence, is challenging all levels of government and communities to collaborate in new ways to deliver regional outcomes. There is little empirical research to guide public managers in determining best value arrangements and strategic investments for building a region's 'collaborative advantage'. This project will examine the conditions (strategic, structural and procedural) under which multi-sectoral collaboration can deliver policy coherence and positive regional outcomes and identify the costs, benefits, trade-offs and capacities associated with effective multi-sectoral collaboration.
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Community Management of Human Services in the Quasi-market: A critical examination of management practices in government funded community service providers. Small community organisations providing human services in Australia are in crisis following introduction by governments of funding practices based on quasi-market constructs of 'purchasing' and 'contracting'. These organisations traditionally based their structure and practices on participation of, and accountability to, the local community. ....Community Management of Human Services in the Quasi-market: A critical examination of management practices in government funded community service providers. Small community organisations providing human services in Australia are in crisis following introduction by governments of funding practices based on quasi-market constructs of 'purchasing' and 'contracting'. These organisations traditionally based their structure and practices on participation of, and accountability to, the local community. Explicit positioning of government as "customer" fundamentally alters this relationship. The research partners are increasingly aware of the practical issues for community management committees attempting to mediate these changes. In this research the emergent structures and practices of community organisations will be critically examined, and their impact on service provision analysed, through qualitative methods and textual analysis.Read moreRead less
Community consultation and the hard to reach. Local government, social profiling and civic infrastructure. This study offers conceptual insights into reasons for non-participation in local government consultation, drawing on critical policy analysis and debates on governance and democratic capacity. The collaboration of 7 local councils and the VLGA enable the development of a transferable, generally viable framework linking: (i) sophisticated demographic profiles (ii) types of communication me ....Community consultation and the hard to reach. Local government, social profiling and civic infrastructure. This study offers conceptual insights into reasons for non-participation in local government consultation, drawing on critical policy analysis and debates on governance and democratic capacity. The collaboration of 7 local councils and the VLGA enable the development of a transferable, generally viable framework linking: (i) sophisticated demographic profiles (ii) types of communication media on a continuum of intensity (face to face, telephone/mail survey, email/Internet); (iii) issues on which residents wish to be consulted; and (iv) implications for civic infrastructure. Outcomes will benefit councils and Victorian citizens by providing an innovative, practically applicable framework for policy implementation using consultative processes.Read moreRead less
Evaluating the community governance of crime prevention and community safety. In partnership with the Victorian Department of Justice this research aims to evaluate the Safer Cities and Shires program using both in-depth data analysis and focus groups. It questions the theoretical assumptions underlying the program; identifies effective and cost-effective community governance structures and factors that enhance or inhibit a community's capacity to participate in and respond to community safety i ....Evaluating the community governance of crime prevention and community safety. In partnership with the Victorian Department of Justice this research aims to evaluate the Safer Cities and Shires program using both in-depth data analysis and focus groups. It questions the theoretical assumptions underlying the program; identifies effective and cost-effective community governance structures and factors that enhance or inhibit a community's capacity to participate in and respond to community safety initiatives; and evaluates the impact of the program on the incidence of crime and perceptions of safety and security. The outcomes will advance knowledge in community psychology and inform future policy and allocation of resources to community based crime prevention programs.Read moreRead less
Reconceptualising partnership: new options for effective partnerships between State governments and the third sector in employment services in Australia. The rapid devolution of employment services from the Commonwealth Employment Service to a model of contracted Job Network agencies assumes effective partnerships between Commonwealth, State, third sector and private organizations. Recent research suggests this is not the case. Furthermore, the industry partner, SACOSS, argues that the disparate ....Reconceptualising partnership: new options for effective partnerships between State governments and the third sector in employment services in Australia. The rapid devolution of employment services from the Commonwealth Employment Service to a model of contracted Job Network agencies assumes effective partnerships between Commonwealth, State, third sector and private organizations. Recent research suggests this is not the case. Furthermore, the industry partner, SACOSS, argues that the disparate requirements of Australian States in addressing local circumstances and diverse needs of disadvantaged jobseekers have not been met. This collaborative project will use network analysis methodology to assess alternative models of governance and identify best options for effective State/third sector partnerships that promote efficient and equitable labour markets.Read moreRead less
Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the frame ....Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the framework's capability to bring forward, value and fully utilise the knowledge of diverse communities and organisations. The research will open up possibilities not only for streamlining and delivering better human services but also for developing social capital with strong applications for social policy and local government.Read moreRead less
The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained ....The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained over time. The study will also test whether self-management training improves employees' perceptions of their organisation's service culture and increases their willingness to provide appropriate customer service. The practical implications of such training interventions for Human Resource Management practices in service organisations will also be evaluated.Read moreRead less
Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less