Discovery Early Career Researcher Award - Grant ID: DE160100548
Funder
Australian Research Council
Funding Amount
$298,000.00
Summary
Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service ....Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service users will sometimes struggle with online transactions. In the worst case, people may be excluded from accessing important services. Insights from this research are expected to help public and private organisations to deliver high-quality digital services that empower service users.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: DE230100466
Funder
Australian Research Council
Funding Amount
$413,542.00
Summary
Establishing a national program to characterise indoor chemical exposures. This project aims to establish the first Australian indoor air monitoring program that identifies hazardous chemicals and their sources and trends under a changing climate. The project expects to provide key evidence to policy-making decisions including prioritising indoor chemical threats for regulation. The expected outcomes include the establishment of criteria for home recruitment for indoor pollution research, identi ....Establishing a national program to characterise indoor chemical exposures. This project aims to establish the first Australian indoor air monitoring program that identifies hazardous chemicals and their sources and trends under a changing climate. The project expects to provide key evidence to policy-making decisions including prioritising indoor chemical threats for regulation. The expected outcomes include the establishment of criteria for home recruitment for indoor pollution research, identification of new chemical pollutants and their sources, and assessment of their trends. The benefit is to advance the knowledge on indoor exposure research, raise the awareness of the climate change conditions, addressing the government priority research area of Environmental Change.Read moreRead less