Currencies of Care: Establishing the scope of performance indicators in child and family welfare services. This project aims to establish the scope of performance indicators for assessing outcomes in welfare services in urban, regional and rural contexts. Its significance lies in the analysis of outcomes, in addition to service outputs, and in advancing understanding of performance assessment beyond a narrow focus on urban service delivery environments. The project combines UnitingCare Burnside' ....Currencies of Care: Establishing the scope of performance indicators in child and family welfare services. This project aims to establish the scope of performance indicators for assessing outcomes in welfare services in urban, regional and rural contexts. Its significance lies in the analysis of outcomes, in addition to service outputs, and in advancing understanding of performance assessment beyond a narrow focus on urban service delivery environments. The project combines UnitingCare Burnside's experience in and commitment to delivery of high quality services with the CIs' interdisciplinary expertise in evaluation of caring work. Anticipated outcomes include development of a conceptual framework for performance assessment which will be used by the industry partner in managing and delivering services.Read moreRead less
Community Management of Human Services in the Quasi-market: A critical examination of management practices in government funded community service providers. Small community organisations providing human services in Australia are in crisis following introduction by governments of funding practices based on quasi-market constructs of 'purchasing' and 'contracting'. These organisations traditionally based their structure and practices on participation of, and accountability to, the local community. ....Community Management of Human Services in the Quasi-market: A critical examination of management practices in government funded community service providers. Small community organisations providing human services in Australia are in crisis following introduction by governments of funding practices based on quasi-market constructs of 'purchasing' and 'contracting'. These organisations traditionally based their structure and practices on participation of, and accountability to, the local community. Explicit positioning of government as "customer" fundamentally alters this relationship. The research partners are increasingly aware of the practical issues for community management committees attempting to mediate these changes. In this research the emergent structures and practices of community organisations will be critically examined, and their impact on service provision analysed, through qualitative methods and textual analysis.Read moreRead less