An evaluation of the effects of individual and environmental factors on participation in training, and the quality of training outcomes. The aim of the project is to examine the factors that influence the effectiveness of personnel training programs. The outcomes that will be examined include trainee satisfaction, learning, and subsequent job performance (transfer). The project will involve an annual survey of all trainees, trainers, supervisors and workplace assessors associated with the traini ....An evaluation of the effects of individual and environmental factors on participation in training, and the quality of training outcomes. The aim of the project is to examine the factors that influence the effectiveness of personnel training programs. The outcomes that will be examined include trainee satisfaction, learning, and subsequent job performance (transfer). The project will involve an annual survey of all trainees, trainers, supervisors and workplace assessors associated with the training programs being delivered as part of the Queensland Public Service Enterprise Bargain. The research program will contribute to a growing body of research examining the contribution of individual differences and environmental factors to training quality. The major practical benefit of the research will be the development of training management and audit systems that allow organizations to maximise the effectiveness of training.Read moreRead less
Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Secon ....Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.Read moreRead less
Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity fo ....Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity for considered infrastructure development, if the PPPs are successful and meet their intended financial and social objectives. Thus, a better understanding of the performance outcomes of different governance mechanisms in PPPs can result in less expensive and better infrastructure services for Australia's communities.Read moreRead less
Fostering Innovation Inside Government: The Role of Structural and Personal Networks in Improving Innovation Performance Among Politicians and Bureaucrats. Innovation is the engine of the new global economy.The Prime Minster's Australia Day Statement 'Backing Australia's Ability' put innovation at the top of the government agenda. Unfortunately most research and public policy ignores the participation of government itself, apart from its fiscal role. This new study takes the innovation question ....Fostering Innovation Inside Government: The Role of Structural and Personal Networks in Improving Innovation Performance Among Politicians and Bureaucrats. Innovation is the engine of the new global economy.The Prime Minster's Australia Day Statement 'Backing Australia's Ability' put innovation at the top of the government agenda. Unfortunately most research and public policy ignores the participation of government itself, apart from its fiscal role. This new study takes the innovation question inside government to map the path to innovation and to analyse how networking determines outcomes. The study considers both structural and personal networks and considers variations in how they are related. Outcomes will include a new model for governmental innovation and methods for performance improvement inside governmental systems.Read moreRead less
The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained ....The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained over time. The study will also test whether self-management training improves employees' perceptions of their organisation's service culture and increases their willingness to provide appropriate customer service. The practical implications of such training interventions for Human Resource Management practices in service organisations will also be evaluated.Read moreRead less
Developing a Model for the Evaluation of Australian Public Private Partnerships. The primary aim of this research project is to improve the long-term evaluation of Australian Public Private Partnerships (PPPs). Growing commitments by governments to the use of PPPs to deliver infrastructure-based services have created an urgent need for the development of evaluation systems to ensure that PPPs deliver efficiency and effectiveness for taxpayers as claimed. Further there is a need to ensure that th ....Developing a Model for the Evaluation of Australian Public Private Partnerships. The primary aim of this research project is to improve the long-term evaluation of Australian Public Private Partnerships (PPPs). Growing commitments by governments to the use of PPPs to deliver infrastructure-based services have created an urgent need for the development of evaluation systems to ensure that PPPs deliver efficiency and effectiveness for taxpayers as claimed. Further there is a need to ensure that the quality of welfare-based services is not diminished through the use of PPPs.
A key outcome of this research is the development of a theoretically and empirically based post project evaluation model, developed with full support from key stakeholders, including Auditors-General and Public Accounts Committees.Read moreRead less
InformationTechnology (IT) Audit Methodologies in the Australian Public Sector: Addressing Mandatory Requirements of International Standards. The primary benefit occurs in relation to National Research Priority 3: Frontier Technologies for Building and Transforming Australian Industries, notably Priority Goal 'Smart Information Use', as it will enable more sophisticated and accurate assessments of current IT audit methodologies. In turn, these improvements will enable more effective IT audits by ....InformationTechnology (IT) Audit Methodologies in the Australian Public Sector: Addressing Mandatory Requirements of International Standards. The primary benefit occurs in relation to National Research Priority 3: Frontier Technologies for Building and Transforming Australian Industries, notably Priority Goal 'Smart Information Use', as it will enable more sophisticated and accurate assessments of current IT audit methodologies. In turn, these improvements will enable more effective IT audits by government audit offices in Australia, bringing reduced risk and increased efficiency to organisations subject to audit, as well as increasing conformance with the new accounting and auditing standards. Furthermore, all Australian citizens, (the indirect clients of public sector audit services), will benefit from well-managed program-delivery systems.Read moreRead less
Analysis of the financial circumstances of local governments, to assess viability, and improve planning, resource allocation and accountability. The project aims to (a) develop a framework for improved reporting by local government, through a critical analysis of AAS 27 and extant legislative guidelines; (b) assess the financial viability of existing local government units; (c) identify units which may be candidates for amalgamation. Outcomes will include (i) proposals to enhance NSW's pioneer ....Analysis of the financial circumstances of local governments, to assess viability, and improve planning, resource allocation and accountability. The project aims to (a) develop a framework for improved reporting by local government, through a critical analysis of AAS 27 and extant legislative guidelines; (b) assess the financial viability of existing local government units; (c) identify units which may be candidates for amalgamation. Outcomes will include (i) proposals to enhance NSW's pioneering provisions for infrastructure reporting, contained in the NSW Local Government Act 1993 and accompanying guidelines; (ii) a pioneering assessment of the financial circumstances of local government units, having regard to the projected costs of upgrading legacy infrastructure; (iii) development of a framework for assessing future funding needs. Read moreRead less
Measuring and Managing the Impact of Lost Organisational Knowledge. This research should produce significant economic and social benefits for many sectors, and the theoretical model potentially has practical benefits for all organisations. It addresses a widespread problem across the public service: the country's ageing demographic, which is affecting its efficiency and sustainability. It will improve the Royal Australian Navy's capacity to maintain national security, and help it to manage indus ....Measuring and Managing the Impact of Lost Organisational Knowledge. This research should produce significant economic and social benefits for many sectors, and the theoretical model potentially has practical benefits for all organisations. It addresses a widespread problem across the public service: the country's ageing demographic, which is affecting its efficiency and sustainability. It will improve the Royal Australian Navy's capacity to maintain national security, and help it to manage industry better. This will create cost savings and improve risk management, and thereby also contribute to one of the ARC's priority research areas: Safeguarding Australia.Read moreRead less
Governance Matters: identifying and making sense of the antecedents to project-blowouts. This project will have both national and international benefits as the problem of project blow-out is a global reality. The capability to predict, account for and resolve problems and issues that impact on project outcomes will contribute to the management of projects conducted by the public or private sectors and through public/private sector collaboration. The national benefit of this project cannot be ov ....Governance Matters: identifying and making sense of the antecedents to project-blowouts. This project will have both national and international benefits as the problem of project blow-out is a global reality. The capability to predict, account for and resolve problems and issues that impact on project outcomes will contribute to the management of projects conducted by the public or private sectors and through public/private sector collaboration. The national benefit of this project cannot be overstated and will include but will not be limited to the better management of project outcomes that will be derived from cross-industry learning and the development of a framework for managing project blow-outs.Read moreRead less