Classifying the indirect costs of information systems and information technology in business. Many businesses are increasing their expenditure on IS/IT to obtain a strategic competitive advantage. Traditional approaches to IS/IT appraisal are unable to accommodate the costs associated with deploying 'organisational-wide' IS/IT solutions because of their qualitative characteristics. The inability of managers to determine the 'true' costs of IS/IT are attributable to a lack of knowledge and unders ....Classifying the indirect costs of information systems and information technology in business. Many businesses are increasing their expenditure on IS/IT to obtain a strategic competitive advantage. Traditional approaches to IS/IT appraisal are unable to accommodate the costs associated with deploying 'organisational-wide' IS/IT solutions because of their qualitative characteristics. The inability of managers to determine the 'true' costs of IS/IT are attributable to a lack of knowledge and understanding of IS/IT related costs. This research will extend the myopia of traditional 'direct' financial cost analysis by identifying 'indirect' cost factors. A model that integrates cost taxonomies and performance measures/metrics of IS/IT will be developed as a frame of reference for IS/IT decision-makers.Read moreRead less
Analysis of effective offshoring processes for Australian organisations. The offshore outsourcing of business processes is a new, largely unexplored and under-theorised area that is placing great pressure on Australian organisations. This research aims to develop models of best practice for offshoring by Australian organisations through a series of cases studies commencing with the industry partner, Repcol Limited. The research will identify what business processes are core, what processes can b ....Analysis of effective offshoring processes for Australian organisations. The offshore outsourcing of business processes is a new, largely unexplored and under-theorised area that is placing great pressure on Australian organisations. This research aims to develop models of best practice for offshoring by Australian organisations through a series of cases studies commencing with the industry partner, Repcol Limited. The research will identify what business processes are core, what processes can be offshored, whether to use third parties or have captive operations, and what factors need to be addressed in order to utilise offshoring to strengthen Australian organisations and enable them to take advantage of global strategic opportunities for growth.Read moreRead less