Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Intelligent Design Advisor for Manufacturing Process Knowledge within Concurrent Engineering in the Aerospace Industry. At present the design of engineering components in the aerospace industry is accomplished by experts from design and manufacturing either sequentially or in collaboration. If performed in sequence then time and quality is jeopardised. If performed in collaboration then more manpower than is necessary is expended. The aim of this project is to develop an intelligent design advis ....Intelligent Design Advisor for Manufacturing Process Knowledge within Concurrent Engineering in the Aerospace Industry. At present the design of engineering components in the aerospace industry is accomplished by experts from design and manufacturing either sequentially or in collaboration. If performed in sequence then time and quality is jeopardised. If performed in collaboration then more manpower than is necessary is expended. The aim of this project is to develop an intelligent design advisor for Manufacturing Process Knowledge that will provide this expert knowledge to the design engineer in order to speed up the design process while reducing costs and still maintaining the high standard of quality necessary in the Aerospace industry.Read moreRead less
Strategic evaluation model for business-to-business electronic marketplace participation. Striving to become a knowledge-based nation is dependent upon the effective adoption, diffusion and implementation of ICT throughout the business community. The developing world markets, brought about by e-commerce and the increased ability to trade globally facilitated by e-markets, have created significant opportunities for Australian organisations. This research will produce a dynamic model that can be ....Strategic evaluation model for business-to-business electronic marketplace participation. Striving to become a knowledge-based nation is dependent upon the effective adoption, diffusion and implementation of ICT throughout the business community. The developing world markets, brought about by e-commerce and the increased ability to trade globally facilitated by e-markets, have created significant opportunities for Australian organisations. This research will produce a dynamic model that can be used to not only evaluate e-marketplace participation but a wide range of Internet applications. The research will provide Australian managers with the foundation of knowledge needed to guide and support their decision-making when implementing new technology.Read moreRead less
Dynamic Life Cycle Evaluation of Customer Relationship Management Systems. Striving to become a knowledge based nation is dependent upon effective adoption, diffusion and implementation of information and communication technology thoughout the business community. This research will produce a dynamic model that can be used to evaluate enterprise wide applications such as electronic Customer Relationship Management (CRM) so that managers can examine the impact of new tehnology on business processe ....Dynamic Life Cycle Evaluation of Customer Relationship Management Systems. Striving to become a knowledge based nation is dependent upon effective adoption, diffusion and implementation of information and communication technology thoughout the business community. This research will produce a dynamic model that can be used to evaluate enterprise wide applications such as electronic Customer Relationship Management (CRM) so that managers can examine the impact of new tehnology on business processes. In addition, the research will provide managers wit the foundation of knowledge needed to guide and support their decision-making when implementing new technology. Read moreRead less
An Ontology Driven Framework for Legal Software. Legal resources and documents are increasingly available in electronic form allowing previously impossible collaborative and searching techniques for legal practitioners. By adding extra semantic markup to legal resources and documents increased processing capabilities are enabled. These include the ability to search for resources based on there existing a conceptual link and the ability to integrate resources that use different terminology. This ....An Ontology Driven Framework for Legal Software. Legal resources and documents are increasingly available in electronic form allowing previously impossible collaborative and searching techniques for legal practitioners. By adding extra semantic markup to legal resources and documents increased processing capabilities are enabled. These include the ability to search for resources based on there existing a conceptual link and the ability to integrate resources that use different terminology. This project will enable these capabilities via the development of a novel ontology driven framework for collaborative legal software. This will allow significant efficiency gains and cost savings in the $9.5 billion Australian legal services sector.Read moreRead less
UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between gove ....UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between government agency and (external) ES Implementation Partner; Identify and document features and constraints peculiar to ES implementation in the Australian public sector; Identify and explicate factors impacting on benefits realisation, relating these to theory from related fields; Highlight consensus and difference among stakeholders; Develop a validated, repeatable methodology for major impact studies; Inform ES research directions.Read moreRead less
Privacy-Preserving Remote Access to Health Information Infrastructure in Ubiquitous Computing Environments. The project's benefits can be summarised as follows. (a) The project will provide new solutions that enable remote access to health-care data in a secure and privacy-preserving manner. (b) This will improve health care services in northern metropolitan Melbourne, and provide shorter medical response time, which is particularly important in emergency scenarios. (c) It will exemplify advance ....Privacy-Preserving Remote Access to Health Information Infrastructure in Ubiquitous Computing Environments. The project's benefits can be summarised as follows. (a) The project will provide new solutions that enable remote access to health-care data in a secure and privacy-preserving manner. (b) This will improve health care services in northern metropolitan Melbourne, and provide shorter medical response time, which is particularly important in emergency scenarios. (c) It will exemplify advanced IT support for health care, which can be utilised by other providers. (d) The project will make a direct link between IT research and its industrial application. (e) The project will also give the opportunity to a postdoctoral researcher and PhD students to perform leading edge research on privacy protection of information in an industrial environment.Read moreRead less
A novel cooperative global information system for healthcare. This project will develop a global model for healthcare based on the groundbreaking Protocol Hypothesis Testing (PHT) system, allowing expert groups of clinicians to create and share knowledge across organizations. The PHT is a unique functioning knowledge management system that allows clinicians to record patient and treatment data as it is generated in clinical practice and applies scientific methods to generate clinical knowledge, ....A novel cooperative global information system for healthcare. This project will develop a global model for healthcare based on the groundbreaking Protocol Hypothesis Testing (PHT) system, allowing expert groups of clinicians to create and share knowledge across organizations. The PHT is a unique functioning knowledge management system that allows clinicians to record patient and treatment data as it is generated in clinical practice and applies scientific methods to generate clinical knowledge, all in real-time. The project will develop and test a framework for the PHT system to be used cooperatively by expert groups across virtual organizations, refining the PHT system in the process.Read moreRead less
Application Frameworks for Collaborative Learning. We will pioneer the use of key software engineering techniques - design patterns and application frameworks - to reduce the cost and improve the quality of online collaborative learning activities. For the first time, we will combine software engineering and educational knowledge to use design patterns to describe best practice for these activities in engineering terms; we will use application frameworks to aggregate these patterns and implement ....Application Frameworks for Collaborative Learning. We will pioneer the use of key software engineering techniques - design patterns and application frameworks - to reduce the cost and improve the quality of online collaborative learning activities. For the first time, we will combine software engineering and educational knowledge to use design patterns to describe best practice for these activities in engineering terms; we will use application frameworks to aggregate these patterns and implement them as a readily usable tool. The result will be a powerful new generation of stable collaborative eLearning tools with enhanced scalability, interoperability and adaptability.Read moreRead less
Defence and Security Risk Assessment using Agent Based Distillations. Today's society continues to be occupied with the idea of risk. The recent events of September 11th, the Bali bombing, SARS, the bush fires in Canberra, and the Tsunami are examples of human-made and natural disasters. These events had dramatic consequences on the social, economic, and political environment and numerous industries. This project offers an innovative methodological paradigm for assessing risk through the transfe ....Defence and Security Risk Assessment using Agent Based Distillations. Today's society continues to be occupied with the idea of risk. The recent events of September 11th, the Bali bombing, SARS, the bush fires in Canberra, and the Tsunami are examples of human-made and natural disasters. These events had dramatic consequences on the social, economic, and political environment and numerous industries. This project offers an innovative methodological paradigm for assessing risk through the transfer of technologies drawn from defence simulations to the safety and security areas. The success of this project will mark a paradigm shift in the area of risk assessment and management.Read moreRead less