Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this stud ....Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.Read moreRead less
Linkage Infrastructure, Equipment And Facilities - Grant ID: LE0989700
Funder
Australian Research Council
Funding Amount
$175,000.00
Summary
The Australian Policy Online Full-Text Research Repository and Thematic Gateways. By bringing together the research outputs of over 160 member centres and institutes, as well as selected material from government and other sources, Australian Policy Online (APO) makes a significant contribution to the national research effort across all National Research Priorities - environmental sustainability, promoting and maintaining good health, frontier technologies and safeguarding Australia - and to the ....The Australian Policy Online Full-Text Research Repository and Thematic Gateways. By bringing together the research outputs of over 160 member centres and institutes, as well as selected material from government and other sources, Australian Policy Online (APO) makes a significant contribution to the national research effort across all National Research Priorities - environmental sustainability, promoting and maintaining good health, frontier technologies and safeguarding Australia - and to the development of well-informed public policy. This project will increase the value of APO by deepening its coverage of preventative health, planning and the environment, and citizenship; broadening its collection of research material; and offering new resources for researchers.Read moreRead less
Where's the evidence? Understanding the use of evidence in Indigenous policy. The project will strengthen the social and economic fabric of Indigenous communities and Australia as a whole by helping to improve the production and use of robust evidence and the engagement of Indigenous people themselves in Indigenous policy development. The dialogue approach has been used in many conflict situations. Here it will help the development of innovative approaches to resolving tensions between policyma ....Where's the evidence? Understanding the use of evidence in Indigenous policy. The project will strengthen the social and economic fabric of Indigenous communities and Australia as a whole by helping to improve the production and use of robust evidence and the engagement of Indigenous people themselves in Indigenous policy development. The dialogue approach has been used in many conflict situations. Here it will help the development of innovative approaches to resolving tensions between policymakers, researchers and Indigenous people, and also Indigenous and non-Indigenous Australians. The project will significantly build the capacity of Indigenous researchers in this area. It will help Australian and international policymakers make more effective use of research in other areas of social policy. Read moreRead less
Advocacy in the age of compacts: Strengthening the policy development dimension of partnership agreements between government and community organisations. The proposed research will be the first attempt to evaluate the roll-out of compacts in Australia. In order to ensure that the new compacts continue to be responsive to the needs of both government and community organisations it is crucial that their early operation be evaluated and the findings used to create ongoing mechanisms for monitoring, ....Advocacy in the age of compacts: Strengthening the policy development dimension of partnership agreements between government and community organisations. The proposed research will be the first attempt to evaluate the roll-out of compacts in Australia. In order to ensure that the new compacts continue to be responsive to the needs of both government and community organisations it is crucial that their early operation be evaluated and the findings used to create ongoing mechanisms for monitoring, outcome evaluation, and skill-building. The proposed project will assist Austraian governments to identify performance indicators for outcomes in the context of the compacts, particularly those that lead to the effective contribution of community organisations in policy development.Read moreRead less
Assessing the Nation's Infrastructure: The Role of Financial and Non-Financial Information. Presently governments do not disclose information about the condition of legacy infrastructure, and the extent of projected (often, non-discretionary) expenditure to repair or upgrade the functionality of those assets. This project builds on an analytical framework developed by Walker Clark & Dean (2000). It examines the viability of alternative proposals for providing information to external stakeholders ....Assessing the Nation's Infrastructure: The Role of Financial and Non-Financial Information. Presently governments do not disclose information about the condition of legacy infrastructure, and the extent of projected (often, non-discretionary) expenditure to repair or upgrade the functionality of those assets. This project builds on an analytical framework developed by Walker Clark & Dean (2000). It examines the viability of alternative proposals for providing information to external stakeholders, on either an agency or ?whole of government? basis. Using a combination of case studies and stated preference data, the study seeks to derive an optimal reporting framework which can assist governments better measure and more effectively manage the nation's infrastructure.Read moreRead less
Government Finance Statistics versus Accrual Accounting Standards as the Basis for Financial Reporting and Budgeting on the Operating, Financing and Investing Performance of Governments. More than one third of our economic activity is subject to public expenditure management processes. However, recent decisions of the FRC to harmonize GFS and AASs will fundamentally reshape public sector financial reporting. Harmonization has certain benefits, but the proposal warrants careful consideration as ....Government Finance Statistics versus Accrual Accounting Standards as the Basis for Financial Reporting and Budgeting on the Operating, Financing and Investing Performance of Governments. More than one third of our economic activity is subject to public expenditure management processes. However, recent decisions of the FRC to harmonize GFS and AASs will fundamentally reshape public sector financial reporting. Harmonization has certain benefits, but the proposal warrants careful consideration as it is unclear whether a converged GFS system will better service the needs of the community and enhance public sector accountability more generally. Focusing on the heterogeneous information needs of key stakeholder groups, this study will provide one of the first pioneering empirical investigations of alternative GFS methods and practices in Australia.Read moreRead less
Regional Governance in Rural NSW: Emerging Issues and Future Options. Effective service delivery,community development and environmental management are crucial issues for Australian rural communities,albeit varying regionally in type and importance.This project will demonstrate how their quality of provision depends on the structure and capacity of regional governance-including the roles of local and other tiers of government,other institutions,and private actors. It considers the need for flexi ....Regional Governance in Rural NSW: Emerging Issues and Future Options. Effective service delivery,community development and environmental management are crucial issues for Australian rural communities,albeit varying regionally in type and importance.This project will demonstrate how their quality of provision depends on the structure and capacity of regional governance-including the roles of local and other tiers of government,other institutions,and private actors. It considers the need for flexible governance, and for systems of service delivery and management tailored to regional problems and capacities.Although these themes will be developed in a representative sample of three NSW rural regions,the findings will have wider national implications.Read moreRead less
Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the frame ....Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the framework's capability to bring forward, value and fully utilise the knowledge of diverse communities and organisations. The research will open up possibilities not only for streamlining and delivering better human services but also for developing social capital with strong applications for social policy and local government.Read moreRead less
Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity fo ....Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity for considered infrastructure development, if the PPPs are successful and meet their intended financial and social objectives. Thus, a better understanding of the performance outcomes of different governance mechanisms in PPPs can result in less expensive and better infrastructure services for Australia's communities.Read moreRead less
Special Research Initiatives - Grant ID: SR0354508
Funder
Australian Research Council
Funding Amount
$10,000.00
Summary
A collaboration to study organisational and social factors of work practice change to reduce risk of harm in healthcare. Preventing harm is a national priority in healthcare and research. Recent studies that quantified the extent of healthcare error has focussed policy attention on technical solutions to manage risk. This focus has not brought hoped-for sustainable improvement because the often-invisible environmental barriers to change have not been identified and addressed. A cross-disciplin ....A collaboration to study organisational and social factors of work practice change to reduce risk of harm in healthcare. Preventing harm is a national priority in healthcare and research. Recent studies that quantified the extent of healthcare error has focussed policy attention on technical solutions to manage risk. This focus has not brought hoped-for sustainable improvement because the often-invisible environmental barriers to change have not been identified and addressed. A cross-disciplinary collaboration of academics, consumers and industry partners will link to investigate the organisational, social and psychological factors that facilitate or impede change and the conditions under which sustainable improvement can be achieved. The collaboration is unique. Economic, industrial, societal and professional outcomes with international implications are expected.Read moreRead less