Currencies of Care: Establishing the scope of performance indicators in child and family welfare services. This project aims to establish the scope of performance indicators for assessing outcomes in welfare services in urban, regional and rural contexts. Its significance lies in the analysis of outcomes, in addition to service outputs, and in advancing understanding of performance assessment beyond a narrow focus on urban service delivery environments. The project combines UnitingCare Burnside' ....Currencies of Care: Establishing the scope of performance indicators in child and family welfare services. This project aims to establish the scope of performance indicators for assessing outcomes in welfare services in urban, regional and rural contexts. Its significance lies in the analysis of outcomes, in addition to service outputs, and in advancing understanding of performance assessment beyond a narrow focus on urban service delivery environments. The project combines UnitingCare Burnside's experience in and commitment to delivery of high quality services with the CIs' interdisciplinary expertise in evaluation of caring work. Anticipated outcomes include development of a conceptual framework for performance assessment which will be used by the industry partner in managing and delivering services.Read moreRead less
A study of best practice in workplace support and development of newly qualified community services workers. Community service systems are under strain, leaving many vulnerable Australians at risk. Between 2001 and 2006, the Australian community services workforce increased by 35.6%, making it one of the fastest growing sectors of employment in the country. The combination of workforce growth, ageing and turnover in this sector hampers its capacity to respond to the growing demand for, and co ....A study of best practice in workplace support and development of newly qualified community services workers. Community service systems are under strain, leaving many vulnerable Australians at risk. Between 2001 and 2006, the Australian community services workforce increased by 35.6%, making it one of the fastest growing sectors of employment in the country. The combination of workforce growth, ageing and turnover in this sector hampers its capacity to respond to the growing demand for, and complexity of, service delivery. Our project will contribute to the sustainability of the Australian community services workforce by building a practical knowledge base for workplace support and development of newly qualified workers entering the sector.Read moreRead less