The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In par ....The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In particular, functional conflict can contribute to organisational innovation, creativity and productivity. The understanding gained about the links between emotions and conflict resolution in this research will assist in identifying and improving the skills that contribute to better conflict resolution and consequentially better performance within organisations.Read moreRead less
Air Traffic Controller Competencies and Selection. This project targets a National Priority area Safeguarding Australia, Priority Goal: Critical Infrastructure. The partner organization Airservices Australia is a key player in the effective operation of the Australian aviation industry which is a critical and strategic component of the national transport infrastructure. Air Traffic Controllers (ATCs) provide the nation with aviation services that require them to perform all tasks without error. ....Air Traffic Controller Competencies and Selection. This project targets a National Priority area Safeguarding Australia, Priority Goal: Critical Infrastructure. The partner organization Airservices Australia is a key player in the effective operation of the Australian aviation industry which is a critical and strategic component of the national transport infrastructure. Air Traffic Controllers (ATCs) provide the nation with aviation services that require them to perform all tasks without error. The project will help develop the standards of excellence of Australian ATCs, contribute to internationalizing Australian human factors literature, develop the knowledge and skills of the Airservices staff and research team, and assist RAF and civil ATC collaboration.Read moreRead less
Designing Human Resource Practices that Promote the Retention of Volunteers. This project aims to examine the effects of human resources practices on the attraction and retention of high-quality volunteers. Volunteers provide essential health and educational services to the Australian population, which makes it important for non-profit organisations to develop effective human resource practices that attract and retain the best people. However, non-profit organisations often struggle to attract a ....Designing Human Resource Practices that Promote the Retention of Volunteers. This project aims to examine the effects of human resources practices on the attraction and retention of high-quality volunteers. Volunteers provide essential health and educational services to the Australian population, which makes it important for non-profit organisations to develop effective human resource practices that attract and retain the best people. However, non-profit organisations often struggle to attract and retain a sufficient number of volunteers. This project will examine the effects of three human resource practices on the thriving and organisational attachment of volunteers using theories of motivation and retention. This knowledge is intended to help governments and non-profit organisations improve on policies and procedures to manage Australia’s volunteer workforce sustainably.Read moreRead less