The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In par ....The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In particular, functional conflict can contribute to organisational innovation, creativity and productivity. The understanding gained about the links between emotions and conflict resolution in this research will assist in identifying and improving the skills that contribute to better conflict resolution and consequentially better performance within organisations.Read moreRead less
Improving Team Performance: The Role of Emotional Intelligence in Team Training. Increasingly organisations are searching for ways of improving team performance. Recent research shows that emotions play a central role in increasing organisational commitment and performance. In particular, the newly developed notion of emotional intelligence is promoted as a method of enhancing performance however these claims often lack empirical support. In this project, the role of emotions in team-based wor ....Improving Team Performance: The Role of Emotional Intelligence in Team Training. Increasingly organisations are searching for ways of improving team performance. Recent research shows that emotions play a central role in increasing organisational commitment and performance. In particular, the newly developed notion of emotional intelligence is promoted as a method of enhancing performance however these claims often lack empirical support. In this project, the role of emotions in team-based work settings will be examined, together with the impact of emotions on performance. The study will assess interventions designed to assist employees in public and private organisations to gain the necessary emotion-based skills to improve their performance in teams.Read moreRead less